Thank you for staying with us during your recent visit to the Boston area. I appreciate your honesty as we look for reviews to provide insight into our hotel. The look and feel of our guestrooms and common areas is an area we are actively examining and I welcome any additional comments or suggestions you would like to share. We... More

I appreciate you taking the time to comment on your stay with us. I am very sorry to hear that there was a leak in your bathroom, as our engineering department does perform a regular preventative maintenance check on each guest room to ensure everything is working properly. I sincerely hope that you will allow us another opportunity to demonstrate... More

Thank you for taking the time to review your experience at our hotel. I am so sorry that the HVAC unit was a disturbance to your stay. Our maintenance staff works diligently to keep them in excellent and quiet condition and we are sorry to hear you didn’t experience that. I apologize that the charge for internet inconvenienced you. We... More

Thank you for your feedback on your recent stay! I am glad to hear that our staff was friendly and accommodating, making your stay more enjoyable. I have shared your comments in regard to the bathtub plug with our maintenance team and they are diligently working to find a replacement. We look forward to seeing you again soon! More

I want to personally thank you for sharing details about your most recent stay with us. I understand guestroom presentation and our front desk service were of concern and assure you that we will use your feedback to improve. We appreciate your loyal patronage and hope you will give us another chance to offer the authentic quality hospitality you have... More

Hi David! I am very pleased to hear how enjoyable your stay was! Here at the Hilton Boston/Dedham, it is our goal to go above and beyond our guests expectations each and every time they stay with us! Thank you for your loyalty and recommending our property to other travelers. We look forward to seeing you again soon! More

Thank you for taking the time to share your comments! I am glad to see that various outlets of the hotel are up to your standard and you enjoyed them on your multiple stays. Unfortunately our gym is run by another organization but I will definitely share your comments. Thank you again and we hope to see you soon! More

Thank you for taking the time to review our property! I am very glad to see that your stay was comfortable and that the staff helped create that environment for you. We are very pleased you enjoyed your breakfast in bed, it’s one of the treats of staying in hotels! We hope to see you again soon! More

Thank you very much for your kind words! That was a difficult storm and it’s fantastic to hear that the staff was attentive to you and your families needs. I will make sure that both Dana and Marty and recognized for their efforts that weekend. We hope to see you again soon! More