Very nice stay for reunion weekend. The staff was organized, friendly and helpful. The breakfast was great and the property was clean and nice. The pullout bed, however, was fine for child, but a bit thin for an adult. Also, there were some noisy folks above us and we heard their every clompy move. So ask for the top floor,... More

We ended up at this hotel by the luck of the draw. So glad. Staff was extremely delightful and helpful as we had screwed up the reservation online. We arrived quite late so we were hoping there were no surprises. Well, there were, but they were all good. The room was large and lovely and VERY bright! Perfect. The only... More

We stayed at the hotel for graduation weekend, and of course we had to book last summer, but the booking was easy and clear. We called a couple of time with questions and also to let know we'll arrive late, and the staff was very helpful. The rooms were nice and comfortable, there was plenty of parking (even though the... More

We were in Amherst for the UMass graduation, a very busy weekend. We had to make reservations last summer. I called to check on early check in as we were arriving before 3pm. I was told to call when we arrived. Minutes later, I received a call from the hotel informing us that we could check in early and that... More

Stayed there a weekend visiting our son at college. The room we had a lovely view over some woods and was quite comfortable. The free internet worked. They had free breakfast with the room that had some issues (eggs made with some mixture), but overall had a good variety -- and you could have a healthy breakfast. There were a... More

visiting colleges in the area and chose this HI Express. This the second HI Express we've stayed in and been impressed with (other being in Playa Del Carmen Mexico). Husband travels quite frequenlty for business and also agreed, HIE has very state of the art rooms, immaculate, newer bedding, furniture, WiFI, etc.. Tons of different pillows (firm, soft). Matress was... More

Holiday inn isn't our usual hotel chain. We are a family of three visiting extended family, and wanted to stay very close, and not willing to drive 20 or 30 minutes out of town. The second hotel I called had no vacancies, and that clerk suggested this HIE. The queen size suite is 2 rooms that could accommodate 6 (between... More

This hotel was great for our UMass visit since it's practically around the corner. The room was clean, front desk was pleasant and they do have a complimentary breakfast although we only got coffee and a muffin and brought it back to the room. It really was fine for the purpose of a one night stay and even a two... More

Convenient location to the school, less than a 5 minute drive. Front desk friendly and helpful. Room clean. Beds need to be updated. Good breakfast to get us started. Room was quiet. Plenty of dining in the area and shopping for students. No street noise.