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Doubletree Hotel Boston/Westborough

3.5 of 5
5400 Computer Drive, Westborough, MA 01581
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Doubletree Hotel Boston/Westborough
Ranked #2 of 8 hotels in Westborough
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131 reviews from our community

    Trip type
Traveller rating
    37
    57
    26
    7
    4
Date Rating
Westborough, United States
1 review
5 of 5 stars Reviewed 13 May 2013

I was at this hotel for a conference. The staff that checked us in was kind and helpful. We ate in the dining room that evening and the food was quite good. However, what really stood out was the desk staff and Guest Service Supervisor, Christine, who was on duty that afternoon and evening. I was not feeling well that... More

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Review collected in partnership with DoubleTree by Hilton

Yardley, Pennsylvania
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 10 May 2013

I'm working in the area and spent 40 or more weeks at this property. Rooms are good to very good. The wifi seems to have improved greatly over the last several months. You have to disable the in-house entertainment system and bring your own universal remote if you wish to use the HDMI ports. Never got a chance to use... More

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florencio_ferrao, General Manager at Doubletree Hotel Boston/Westborough, responded to this review
15 May 2013

Dear Guest Thank you very much for all your kind comments and I am glad that you have stayed with us so many times. Trust yu will continue to do so when you are in this area. Your feedback is truly appreciated and it is our pleasure to provide you and all of our guests the service you rightly deserve... More

Tel Aviv, Israel
Top Contributor
81 reviews 81 reviews
29 hotel reviews
Reviews in 36 cities Reviews in 36 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 7 May 2013

I stayed there 5 days for business. The bottom line is the great service. After checking in I went back and requested an ultra quiet room. They searched and got me one. The room is ordinary and of modest size, but is clean with good sleep quality. The bathroom is a bit small, but reasonable. For those hotels out of... More

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florencio_ferrao, General Manager at Doubletree Hotel Boston/Westborough, responded to this review
9 May 2013

Dear Guest, Thank you very much for your kind comments and particularly on our Food and Beverage Food Quality and Service. We take great pride in providing the services that all our guests rightly deserve. We hope to see you again in the near future Yours in Service More

Washington, United States
1 review
2 of 5 stars Reviewed 1 May 2013

Stay at the Embassy Suites in Marlboro instead. Only $20 more and well worth it!! Room service was good, but items in room were not replenished. The shower is ridiculous. Narrow tub, hand-held shower head, mysterious faucets - looks like the entire hotel was renovated except for the showers. Had a painful printing experience. There was a card in my... More

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Review collected in partnership with DoubleTree by Hilton

florencio_ferrao, General Manager at Doubletree Hotel Boston/Westborough, responded to this review
15 May 2013

Dear Guest Thank you for writing a review about your recent stay at our hotel. We’re very sorry you were disappointed with your guestroom accommodations. We appreciate hearing from you and will keep your comments on our bathroom appointment in mind as we continue to look for ways to improve our guests' experience. The next time you travel to our... More

Downingtown, Pennsylvania
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 22 April 2013

My husband and i, don't review anything but after the terrible experience in that hotel, we decided to do it. 1. ROOM: We reserved for a King room and when we arrived they were no available room but we did not know that, until we were in the room with two fulls beds and with the DISGUSTING SURPRISE THAT ONE... More

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Edmonton, Canada
1 review
4 of 5 stars Reviewed 22 April 2013

Clean, quiet, comfortable, great soaps in the room, extremely nice breakfast (although I don't think it is complementary unless you buy a package), convenient location, good (small) fitness room with TVs on all the equipment.

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Review collected in partnership with DoubleTree by Hilton

florencio_ferrao, General Manager at Doubletree Hotel Boston/Westborough, responded to this review
27 April 2013

Dear Guest Thank you very much for your response. We are very happy that you found our services particularly our breakfast spread to be nice. Yes we do have all inclusive rates with breakfast that are available. Thanks once again and we do hope you will visit us again and again Yours in Service More

Canandaigua, United States
1 review
3 of 5 stars Reviewed 22 April 2013

The DoubleTree in Westborough charges very high amounts for AV services. ($50/day to plug into the wall outlet) etc. With screen and marker tablet my charges were over $150/day. This is outrageous!! Additionally, they charge $9.95/day for WiFi. Any other hotel I've ever stayed at offers WiFi free. Don't go there.

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Review collected in partnership with DoubleTree by Hilton

florencio_ferrao, General Manager at Doubletree Hotel Boston/Westborough, responded to this review
26 April 2013

Dear Guest Thank you for choosing to stay with us and host your event in our meeting space. We appreciate your business and apologize you were disappointed in the pricing of our meeting amenities. We are sorry if these charges were not made clear to you at the time of booking and regret they have hindered your opinion of our... More

Edgerton, WI
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 20 April 2013

While the hotel is big and beautiful, why on Earth would they charge extra for wi-fi? The location and cleanliness was very good, room was very comfortable. There is a decent restaurant inside the hotel for convenience. Staff are very nice. But we need to pay for wi-fi inour room. We were told that we could get it free in... More

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florencio_ferrao, General Manager at Doubletree Hotel Boston/Westborough, responded to this review
27 April 2013

Dear Guest First off thank you very much for the feeback. I am glad your stay was good and you found our Overall Service, and Restaurant quality to be nice. Rest assured your concernes on the wi Fi issue are under review. We do hope you will visit us again and accord us the opportunity to be of service to... More

Rochester, NY
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 18 April 2013

Stayed here with my girlfriend who was running in the (tragic) Boston Marathon 2013. Out of all our recent travels and stays in the US and Canada in similar hotels, we were extremely pleased with this DoubleTree. The reception was very welcoming - very professional but not overly stiff like in some hotels - we were made feel very welcomed... More

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florencio_ferrao, General Manager at Doubletree Hotel Boston/Westborough, responded to this review
26 April 2013

Dear Guest So glad you and your friends had a very nice time while staying with us. Thank you for such a nice detailed feedback and, all that you have said is very encouraging to me and my staff We do hope you will visit us again and wish you the best Your in Service More

Seattle, Washington, United States
Senior Contributor
46 reviews 46 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 17 April 2013

The room are nicely furnished, bed comfortable and the staff helpful. Nice stay. The lobby and common areas are simple and carpet not to my taste, but I was pleasantly surprised by the comfortable and nicely furnished room. Bathroom was smallish but nice and with good products. The breakfast was good and buffet reasonably priced. The staff was friendly and... More

Was this review helpful? Yes
florencio_ferrao, General Manager at Doubletree Hotel Boston/Westborough, responded to this review
26 April 2013

Dear Guest It is nice to know that you truly enjoyed your stay with us and we hope you will continue to visit us again and again. Receiving feed back is very important to us as it allows to make further improvements and, we thank you for the same. Yours in Service More

Westborough Inn
Great value on a similar hotel
Westborough, MA
5 of 5 stars 26 Reviews
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Additional Information about Doubletree Hotel Boston/Westborough

Also Known As:
Doubletree Hotel Boston Westborough
Doubletree Westborough
Westborough Doubletree
Address: 5400 Computer Drive, Westborough, MA 01581
Phone Number:
Region: United States > Massachusetts > Westborough
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 hotels in Westborough
Price Range: $$
Hotel Class:3.5 star (3.5*)
Reservation Options:
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Doubletree Hotel Boston/Westborough
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