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All 4 Westfield hotels »

EconoLodge Inn & Suites

2.0 of 5
2 Southampton Rd, Westfield, MA 01085
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Ranked #4 of 4 hotels in Westfield
2.0 of 5 stars 9 Reviews
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9 reviews from our community

    Trip type
Traveller rating
    0
    1
    1
    1
    6
Date Rating
John W
Westfield, Massachusetts, United States
Reviewer
4 reviews
1 of 5 stars Reviewed 22 December 2011

The manager is rude. He has a glass eye, so you don't know where he looking. He blames everything on the guest. he is hard to understand. He yells at quests for getting Hot water from the coffee machine. The housekeepers all but one don't speak English. They enter rooms without knocking and the will enter your room even if... More

Was this review helpful? Yes
econolodgewestfield, Webmaster at EconoLodge Inn & Suites, responded to this review
20 February 2012

Dear Guest, Thank you for choosing EconoLodge Inn & Suites for your recent stay in our area. Thank you for giving us a review, it is very much appreciated. Upon receipt, the following steps were taken: • Sandra and Kristi received my personal commendation for the courteous, friendly manner in which they treated you, our valued guests. • The manager... More

brummy100
Ontario
Senior Reviewer
6 reviews
14 helpful votes
1 of 5 stars Reviewed 24 October 2011
3
people found this review helpful

A terrible place ot spend a night. We were passing through the area and stayed at this hotel because it was on our route. It is a dirty, tired old style motel. The mattresses were dirty and hollowed in the center and the carpets were sticky.We had cars and trucks pulling up right outside our room and the noise was... More

Was this review helpful? Yes
econolodgewestfield, Webmaster at EconoLodge Inn & Suites, responded to this review
30 November 2011

Dear Guest, Thank you for choosing EconoLodge Inn & Suites for your recent stay in our area. Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following action was taken: • Housekeeping received additional training in the level of cleanliness required of them as our employees. I am so sorry that... More

nathalie k
Rotterdam, The Netherlands
Reviewer
4 reviews
5 helpful votes
1 of 5 stars Reviewed 2 October 2011
1
person found this review helpful

Be aware of this hotel. The first room we got was very moldy, had wet walls, was dark and smelled very very bad. We were not able to breathe and got a headache within 10 minutes. We were standing outside the room, thinking what to do and where to go, when the manager passed us. We called him to the... More

Was this review helpful? Yes
econolodgewestfield, Webmaster at EconoLodge Inn & Suites, responded to this review
14 October 2011

Dear Guest, Thank you for choosing EconoLodge Inn & Suites for your recent stay in our area. Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken: • The manager was approached about his responsibility to present a proper establishment to the best of his ability. • Housekeeping... More

Angenora
New Brunswick
Contributor
13 reviews
9 helpful votes
4 of 5 stars Reviewed 13 July 2010

We stayed at this hotel for one night on the July 4th weekend. It is located right off the I90. The rates were very good. The hotel is clean and comfortable and the staff were very friendly. They were even kind enough to allow us to check in 2 hours early. If you are looking for a reasonably priced place... More

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Rojan
Homewood, Illinois
Senior Contributor
32 reviews
32 helpful votes
3 of 5 stars Reviewed 30 September 2009

We stayed here for one night while traveling through the area. Group of young noisy people there the night we stayed. Mentioned to management the next morning and they were aware of the problems. This can happen anywhere. Everything was in working order and clean. Other than the noise issues OK stay. More

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Traveler72759
Florida
1 review
2 of 5 stars Reviewed 6 July 2008

I stayed at this Econo Lodge for a week (7 nights). The room was not clean. There were spiderwebs on the ceiling and dust everywhere. My bathroom was not cleaned at all during my stay. I did get towels every day and my bed was made, but not with clean sheets. There were holes in the walls and ceiling. When... More

Was this review helpful? Yes
econolodgewestfield, Webmaster at EconoLodge Inn & Suites, responded to this review
13 April 2011

Dear Guest, Thank you for choosing EconoLodge Inn & Suites for your recent stay in our area. I am glad that you found the location to be a good one for you. I am glad that you found the microwave, fridge, coffee maker and so forth to be pluses. Thank you for taking the time to give us a review,... More

suzeekyu
Adirondacks
Reviewer
5 reviews
3 helpful votes
1 of 5 stars Reviewed 16 May 2008

Not a great place to stay. I requested a fridge and microwave two weeks ahead of time, because I was staying for 9 days and didn't want to eat out all the time. I checked in at 2:30 pm, and the appliances finally arrived in my room around 8:30 pm. I stocked my fridge with yogurt and all kinds of... More

Was this review helpful? Yes
econolodgewestfield, Webmaster at EconoLodge Inn & Suites, responded to this review
13 April 2011

Dear Guest, Thank you for choosing EconoLodge Inn & Suites for your recent stay in our area. I am so sorry about the loss of your food. Thank you for taking the time to give us a review. It is greatly appreciated. Upon receipt of your review, the following steps were taken: 1) Housekeeping staff was instructed not to unplug... More

mjbSherrill
Sherrill
Senior Reviewer
7 reviews
16 helpful votes
1 of 5 stars Reviewed 8 July 2005
6
people found this review helpful

What a nightmare! This is a filthy place! Our mattress was soaking wet...argh! We don't want to even think about the horrendous health issues this opens up.Ugh! When we complained no one seemed to care. We asked to have our room changed and were told there were no more rooms available, but when we threatened to leave and go elsewhere... More

Was this review helpful? Yes
econolodgewestfield, Webmaster at EconoLodge Inn & Suites, responded to this review
13 April 2011

Dear Guest, Thank you for choosing EconoLodge Inn & Suites for your recent stay in our area. Thank you for taking the time to give us a review, it is greatly appreciated. Upon receipt of your review, the following steps were taken: 1) Desk service staff received additional training in the courteous, considerate way in which our valued guests are... More

A TripAdvisor Member
cape cod
1 review
6 helpful votes
1 of 5 stars Reviewed 25 June 2005
6
people found this review helpful

Oh my goodness, where dO I begin?? This was the most discusting place I have ever been. Cigarette burns on the toilet seat, stains on the blanket, hair everywhere! Me and my daughter had to clean it ourselves. We had no choice but to stay there because everywhere around that particular area was sold out! We called and asked for... More

Was this review helpful? Yes
econolodgewestfield, Webmaster at EconoLodge Inn & Suites, responded to this review
13 April 2011

Dear Guest, Thank you for choosing EconoLodge Inn & Suites for your recent stay in our area. I am sorry that you and your daughter ended up cleaning your own room, that is certainly not our intention for our valued guests. Thank you for taking the time to give us a review, it is greatly appreciated. Upon receipt of your... More

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EconoLodge Inn & Suites Also Known As

  • Econo Lodge Westfield
  • Econolodge Hotel Westfield
  • Westfield Econo Lodge
Address: 2 Southampton Rd, Westfield, MA 01085

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