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Holiday Inn Express Hotel & Suites Bay City

2.5 of 5
3959 Traxler Court, Bay City, MI 48708
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Holiday Inn Express Hotel & Suites Bay City
Ranked #2 of 12 hotels in Bay City
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44 reviews from our community

    Trip type
Traveller rating
    19
    16
    7
    1
    1
Date Rating
Port Huron, Michigan
1 review
5 of 5 stars Reviewed 20 May 2013 NEW

I booked the top secret hotel on Hotwire and got 3 rooms here for $94 per night. The hotel was nice and clean. Nikki who checked me in at the desk was very polite and helpful. The woman who works the breakfast was also very helpful and got straws for my kids without me even asking to make it easier... More

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Maumee, Ohio
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 May 2013

First impressions- very clean lobby! We were given a king size bed room at the queen size bed room price. The room was clean and in fairly good shape. The breakfast had many choices. The pool was temporarily shut down.

Was this review helpful? Yes
leilani s, Guest Relations Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review
3 May 2013

Hello Mtn714, Thank you very much for taking the time to write a survey about your recent stay with us. I was very happy to see that you enjoyed your stay with us and appreciate your kind words. I do apologize that the pool was closed during your stay and am happy to report that it is fully operational again.... More

Canton
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 20 April 2013 via mobile

I stayed for a business trip. I booked on Orbitz which may have been a mistake as I could not get a receipt from the hotel. Check in wasn't the speediest, I have no idea why this took so long. The pool was closed with no reason posted. My room was clean and bright and comfortable with a flat screen... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review
29 April 2013

Dear Nadine E, Thank you for choosing to stay at Holiday Inn Express Hotel & Suites Bay City. I sincerely apologize for the inconvenience you have experienced with check in and the pool closure. We have since reviewed our internal procedures to ensure that such situations do not reoccur. We are please that you did enjoy your overall stay. We... More

Traverse City, Michigan
Top Contributor
50 reviews 50 reviews
24 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 8 April 2013

I stayed here for business. The hotel is the newest in this area and the price was reasonable. The hotel is fresh and all the amenities are up-to-date. I was disappointed to find out that they did not have a hot tub onsite. The pool area is just that, a pool. The breakfast in the morning was good and the... More

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See 3 more reviews by HenryBru for Bay City
leilani s, Front Office Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review
12 April 2013

Hello HenryBru, thank you very much for taking the time to write a review of your recent stay with us. I was very happy to hear that you enjoyed your time here in spite of not having a hot tub available in addition to our pool. I am very sorry to hear that you had problems with noise through the... More

Grand Ledge, Michigan
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 March 2013

Overall, this was a decent Holiday Inn Express. However, the "toaster" they have leaves a lot to be desired. We toasted our bagel three times and it was only luke warm at best, and certainly wasn't toasted. We like staying at Holiday Inn's for thier breakfast and this was a little disappointing. Fortunately, we weren't in a hurry either morning.... More

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See 2 more reviews by Stoeck for Bay City
leilani s, Guest Relations Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review
11 March 2013

Hello Stoeck, Thank you very much for taking the time to write a review of your recent stay with us. I am very sorry to hear that you had problems with our toaster and guest service. I have had maintenance check to ensure it is working properly and can assure you that the issue has been resolved; I will certainly... More

Troy, Michigan
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 14 January 2013

Our hockey team participated in a tournament in Bay City recently and our entire team stayed at the Bay City Holiday Inn Express. The hotel staff was very accommodating with various check in times, rambunctious boys, and loud parents. The location was convenient &, the hotel was clean. It would have been nice if all the standard rooms had refrigerators... More

Was this review helpful? Yes 1
See 2 more reviews by IslandLover2011 for Bay City
leilani s, Guest Relations Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review
17 January 2013

Hello IslandLover2011, We always strive to give great and impressive service. It makes us happy to read we exceeded your expectations and have restored your faith in our brand. We have been working hard on controlling our pool chemicals recently.The hockey teams that visited were a welcome challenge to our efforts as we continue to manage this. Once again again... More

Bloomington, Illinois
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 January 2013

My husband and I tried making reservation on the phone, he called the first time and the person (Nicki) that answered the phone was so rude and did not answer the questions we had. I called the second time, she (Nicki) was so rude to me that I hung up and called the 800 number to reserved a room. We... More

Was this review helpful? Yes
leilani s, Guest Relations Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review
7 January 2013

Hello S T, Thank you for taking the time to review our property. I'm very disappointed to hear about your experience on your recent stay. I want to assure you Holiday Inn Express is very proud of it's level of service, cleanliness and quality of its product and we are not any different here in Bay City. I would love... More

Grand Ledge, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 4 December 2012

This hotel is amazing! The room was very quiet, clean and comfortable. The rates were very reasonable. The staff was very helpful and friendly. It was only a short 15 minute drive to Birch Run and Bronners. I highly recommend it and will be staying here again in the future.

Was this review helpful? Yes
leilani s, Guest Relations Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review
27 December 2012

Thank you Megan for writing a review about your stay with us. We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the kind words of praise. More

1 review
5 of 5 stars Reviewed 18 November 2012 via mobile

Hotel was amazing! Staff was friendly,helpful,very clean nice rooms, great rates very affordable! Easy to find right off freeway. Close to everything nice quiet area. We look forward to staying here in the future!

Was this review helpful? Yes
leilani s, Guest Relations Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review
17 January 2013

Hello Weekendtrip2204, I am so glad that you enjoyed your stay with us and thank you for taking the time to put down such kind words. We can't wait to welcome you back again soon! Sincerely, Leilani S More

Manistee, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 24 October 2012

Hotel is nice staff are helpful. The room was a little less than expected for holiday inn but defintley nice. tghe breakfast was standard Express breakfast no imagination but IHG does not encourage that. he pool was just an itty bitty pool and the chlorine was outragous. We enjoyed our stay but even just putting a foot in the pool... More

Was this review helpful? Yes
leilani s, Guest Relations Manager at Holiday Inn Express Hotel & Suites Bay City, responded to this review
27 December 2012

Thank you for your feedback. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. It sounds like we fell below your expectations in regards to our pool. I have been working diligently with my maintenance staff to ensure the pool is maintained at a more comfortable... More

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Additional Information about Holiday Inn Express Hotel & Suites Bay City

Also Known As:
Holiday Inn Express Hotel And Suites Bay City
Address: 3959 Traxler Court, Bay City, MI 48708
Phone Number:
Region: United States > Michigan > Bay City
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Bay City
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Stay Smart at Holiday Inn Express Hotel & Suites Bay City-East near the heart of historic downtown Bay City, Michigan. Whether traveling on business or pleasure our Bay City hotel in the tri-city area of Midland, Bay City or Saginaw, is conveniently located one-half mile from I-75 & US-10. This Bay City hotel provides convenient access to MBS Airport, Frankenmuth area corporations such as Accenture, Dow Chemical, Fabiano Bros. and exciting leisure attractions. Bay Antique Center, Michigan s largest Antique District, is just minutes from our Bay City hotel & encompasses several eateries and pubs. If you are looking for more contemporary shopping, Bay City Mall boasts many of your favorite stores such as Younkers, Target & JCPenney. Prefer the arts? Bay City offers Studio 23 Art Center, State Theatre, Bay County Historical Museum and Delta College Planetarium. Our Bay City hotel offers beautiful guest rooms, suites & executive whirlpool rooms with all of the comforts of home from pillow top mattresses to our 32 HDTV & complimentary HSIA. Enjoy exercising in our fitness center followed by a refreshing swim in our indoor pool. Complete your stay by enjoying your complimentary breakfast bar featuring eggs or omelets, fresh fruit & yogurts & our world famous cinnamon rolls. The Holiday Inn Express & Suites is looking forward to your arrival on your next visit to Bay City. ... more   less 
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Holiday Inn Express Hotel & Suites Bay City
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