Our (my wife & I with our exchange student son from Brazil) stay included two nights in early February to visit family for the weekend. Our arrival was late and we were greeted by Sarah at the front desk. She went out of her way to accomodate us with our room, requiring two beds and internet access. We landed in...
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Wow - from what you wrote, it seems like Sarah was on her "A Game." I am so glad to hear she was able to accommodate all your needs. We do our best to make all guest feel right at home - even Buckeye Fans :) Thanks so much for the feedback. We look forward to seeing you on your...
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This was a welcome change from the service (or lack of) in many Motels these days. Every one was friendly and accomadating from arrival at Motel to being picked up at the Airport to end our Vacation. Brett was very accomadating at the Front desk in arranging our trasport to the Airport and I was very impressed with Bo who...
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Wow! Thank you so much for the kind words. Our owner stresses customer service as the highest priority, so your review was a huge blessing to all of us. Bo and Brett are "all-stars" in my book, but affirmation from the guests is the highest compliment. I will make sure to pass on your sentiments to our staff.
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Our stay started and ended with excellent service. I callied the hotel to make a reservation and mentioned we were flying out early in the morning. Bo told me about the park and fly program which worked out perfectly. Our room was clean and the entire staff was helpful and friendly. The hotel provided free shuttle service to and from...
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I am so happy to hear that your trip was a success. Vacations are important - thank you for allowing us to be a small part of your's. We set the breakfast up early especially to accomodate those early travelers. Also, I will make sure to pass on your kind words to Brett and Bo. I'm glad they were able...
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This place was the best. The front desk people Bo and Sarah could not have been nicer and more helpful to us. You should give them a hefty raise when the time comes for those considerations because they do a great job for your hotel. The room was clean and the bed was very comfortable. We highly recommended Comfort Inn...
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What a wonderful surprise. It is always great to hear compliments. Thank you for letting me know that Bo & Sarah were helpful. They both love interacting with guests. I will pass on your message and make sure they know we appreciate them. We look forward to seeing you on your next adventure.
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I have stayed at this award winning property 3 or 4 times in the past year. As having choice privledges "Diamond Elite" stautus, I am very discriminating where I stay. I travel and stay overnight an average of 100+ nights a year. I choose this property when in Grand Rapids for its excellent service, impeccably clean rooms and most importantely...
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Wow! Your review was one of the highest complements we could ever receive. Thank you for being such a loyal guest. We appreicate your confidence.
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Stayed one night, parked for airport 3 weeks. Excellent staff, very helpful. Free shuttle to and from airport. Breakfast available early morning. Clean, comfortable. Very reasonable price.
Highly recommend.
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Glad to hear you were able to take advantage of the Park and Fly Package and enjoy the early breakfast (You have to love breakfast treats!!!). We hope to see you sometime in the near future.
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I would like to give the highest rating possible to front desk clerk Kyle. Even before we checked into this hotel, I called Kyle due to a mixup in reservations I made through Choice Hotels. Kyle was very courteous and accommodating. He stated he would would work with me to create the outcome that was best for me. When we...
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We would agree 100% -- we are incredibly blessed to have Kyle as a member of our team. So glad he was able to help. We hope to see you soon.
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The staff members are wonderful: Brett's sincere smile greeted the guests who checked in; and Bo went beyond his call of duty to help us out on all of our requests, and make us feel at home.
The complementary breakfast is excellent, much better than many other hotels' complementary breakfasts.
I truly had a wonderful experience in this hotel!
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Our aim is to make everyone feel special when they come to our property. I'm glad to hear that you were able to take advantage of our breakfast - Yum! I will pass on your complements to Brett and Bo. We're proud to have them on our team!
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I have stayed here a number of times. Beds are comfortable, rooms were clean, staff has always been polite, friendly and helpful.
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Thank you for being a regular at our hotel. We look forward to seeing you on your next visit.
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We have used this property when flying to Florida for a weeks vacation. The service, cleanliness and full breakfast make the trip seamless. When we returned the shuttle was not available and they arranged a cab that was waiting for us when we left the terminal. They covered all the charges. I wouldn't hesitate to use them each time we...
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Your review is very flattering. Thanks so much. We apologize for not having the shuttle available when you landed, but are glad to hear that everything went well with the cab. We look forward to seeing you next time you are in Grand Rapids.
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