My corporate office is in Michigan, so we always stay at this Holiday Inn. They have added room service to the services which was nice after a day of long meetings. Stayed 5 days using the conference facitlities, so we were served breakfast, lunch and snack daily. The food was good, and our waitress was amazing! Usually ate in the... More

This is the first time in Jackson for business and based on my own experience I won't need to find any other options while in The area in the future. Free Internet, room service, new everything... My only recommendation would be to contact the hotel in advance and get written direction to the hotel; no GPS seem to find the... More

We were staying in Jackson one night for a wedding. The GPS took us to Holiday Inn Road and a scary hotel called the Avalon, which was the old Holiday Inn. The new HI is located next to the Meijer store and you will need to circle back to get there. So look for the Meijer and save yourself a... More

My only complaint about this hotel is that I had a hard time finding it - my GPS's map was out-dated and it took me to the location of the creepy old Holiday Inn. However, when I gave up and called the front desk, they were able to give me excellent directions on how to find it. I had originally... More

Our room was beautiful and very comfy. A little pricey, but probably because it was new. Good breakfast but the TV's at the table were too loud from the next table over. Of course it was VERY clean and the staff was cordial, a little cold, but nice all the same.

I travel to Jackson weekly. I have stayed at the Hampton Inn, The Fairfield Inn, The Baymont, The Avalon, and this Holiday Inn. This Holiday Inn wins the competition and second place is a VERY distant second. Now, Jackson is not a tourist destination. Its a small town in the middle of Michigan, and candidly, it's not that exciting. There... More

We were there when a class reunion was taking place also. We were not part of this group but we along with a sister and brother all had rooms while attending our family reunion. I would never stay at any holiday inns again. Yes I have in the past. The hotel was DIRTY...We had a handicap room that was so... More

One night business trip. Have stayed here many times. Rooms are generally very clean. No issues. I don't know why people complain about the location. It's just fine. Only suggestion I have is for the front desk staff. Need to step up the pleasant and warm demeanor right from the start. It's rather cold and passive each time I'm there... More

We would stay again. Stayed at this hotel for a wedding in the area. Furniture in the rooms were very attractive. Stayed in a king executive suite where there is door separation between the couch and bed. Our room faced a field and forest, very quiet even though some of our family was throwing an after party above us, never... More