We stayed at this property the weekend of January 6th-8th, 2012. We has a total of 3 rooms for our annual Family weekend. The rooms were super large with double kings sized beds and a sofa in each room. They were clean and attractive to walk into. The kitchenette area worked wonderfully for you nightly snack time and we never... More

Our experience didn’t start out well when we had to wait over 10 minutes for someone to show up at the front desk so we could check in. The check in went quickly enough but a simple apology for the wait would’ve been nice. The hotel has been partially remodeled but like usual when you remodel half of something the... More

Exterior is clean, inside the hotel is clean, suite was clean EXCEPT I notice some dry blood stains on the pillow. I tried to call the front desk nobody answers. Since we were just on the first floor I decided to walk to the front desk. There were two people there...they told me they did not hear anything...guess the phone... More

Hotel was clean, room was just as clean. Staff was nice and the location off US131 was easy on/off. Breakfast was always stocked and the staff was very polite. More

I recently stayed at this Best Western when meeting up with friends in Kalamazoo and had a great stay. The rooms were humongous and had a refrigerator and microwave which was very convenient. The hotel was clean and the staff was very helpful in assisting me on getting around town. Breakfast was ok for a hotel, but have had better.... More

I always stay at Best Western hotels when I travel and have always been pleased, this one was no exception. Nice place, clean rooms, exceptionally friendly and helpful staff, and a convenient location all made for a very pleasant stay. I would recommend it to anyone staying in Kalamazoo. More

Our family of five normally stays at Holiday Inns. For this past weekend's (October 22 and 23) trip to Kalamazoo, we decided to give this Best Western property a try (The hotel's website - advertising a completely renovated facility - sounded so promising). I write this review so others aren't fooled as my family was. Parts of the hotel were,... More

Pros: -Large rooms -Refrigerator and microwave included -Location to Western Michigan University and local restaurants and bars -Breakfast included Cons: -Poor service and slow to no response by hotel staff and management -No maintenance on weekends -Small bathroom with no ledge/shelf in shower to hold soap, shampoo, etc. -Extremely slow elevators (only 4 floors) -Dirty and broken amenities in room... More

We spent one night here over Labor Day weekend. The rooms are large, clean, and the carpeting and furniture look new. The common areas are nice and the breakfast was very adequate. Once we replaced 2 light bulbs everything was fine. I would definitely recommend this hotel. More