This was a perfect hotel to stay for our college visit to Western Michigan University. Arrived day before our visit. We had time to go shopping at the mall and have a great dinner out. The hotel is very clean and inviting. The rooms are clean and updated with modern amenities. The staff are MORE than accommodating! Front desk personnel... More

My stay at the Sheraton was wonderful. The room was great and I must say they have the BEST pancakes I've ever tasted. I hear they are homemade. They should be marketed for sale! Great room, Great experience!

Stopped here on the way to Detroit. It served us well as an overnight stop, and I would come back here. The room was nice, and the hotel was quiet. Staff very friendly and helpful. It is not close, per se, to downtown Kalamazoo, but there are some decent places to eat without driving too far. Hotel itself was great,... More

The hotel is extremely clean and well appointed. You walk into a bright lobby that is attached to bar/eating area will another large breakfast eating area. The rooms were quiet with an very comfortable bed that allows you a wonderful nights sleep. The airport shuttle drivers were all very kind and outgoing. They had several recommendations of places to go... More

This property impressed me from the front door! Immediately upon entering the entry, you feel the warmth of the decor and the waiting area is so cozy and comfy. You really just want to sit a while and take it all in. The colors and the furniture design and layout just scream "rest and relaxation" with a strong twist of... More

This property is very nice, beds are comfortable, pool is clean and most importantly, the staff is professional, courteous and responsive! We took our granddaughter there for her birthday. WHen we arrived we heard a dog barking in another room. The lady at the front desk addressed the problem immediately...she moved us to another room (like actually helped us carry... More

I booked two rooms for a quick family trip. In my wife and I's room, we found at 2:30 in the morning that our room thermostat was obviously malfunctioning. We went to sleep a little after midnight and woke up to being cooked by the HVAC. We had it set for only 68 degrees. I ended up sitting next to... More

We stayed here 2 nights with our son's lacrosse team. They had a special breakfast for lacrosse players. The pool was nice with outdoor seating were parents could relax while the kids swam. They do not have a guest laundry facility which was disappointing. I drove to the laundry mat down the street after our late evening game and it... More

We checked in with a large group of parents/daughters. They knew we were checking in but, didnt have enough desk clerks on hand so we waited a half hour in line to check in. I was not overly upset but regular hotel patrons who were trying to check in were. Upon checking in our desk clerk forgot to give me... More