We stayed here one night for our son's hockey tournament at a nearby rink. The hotel was nice, clean, good restaurant, rooms were typical of a Holiday Inn. In general, it is a nice hotel. Pool area is a very attractive draw for families with children. Because we were staying with a hockey team, and several other teams were staying... More

I travel for work frequently and always very much enjoy my stay at this hotel. As soon as I walk in the front door, the front desk staff always greets me warmly, and I am checked into my room with a smile. What I love is that I am treated like I am the most important customer -As a priority... More

I have been traveling to Kalamazoo for business the last 3 years and the Holiday Inn West has become my hotel of choice. The front desk, housekeepers, maintenance, and restaurant staff go out of their way to make each stay comfortable. Whenever there are issues the staff goes out of their way to resolve it. This staff has set the... More

I have had many issues with Holiday Inn in the past. This was my first stay in over two years due to an issue in Indiana. We brought our kids to a poolside room for the day before NYE (12/30-12/31). We expected it to be loud, dirty, and rude service due to the holiday. Right from the check-in, I could... More

My family rented several rooms for the New Years party here. Although the rooms were a bit pricey, there were plenty of fun activities throughout the hotel and we felt it was worth the money. The hotel was very clean, staff was friendly for the most part, and plenty of New Year's activities were offered (DJ, Photo Booth, Snacks, etc.)... More

I travel for business and stay at many Hotels in a 10 State area around my home in Ohio. Recently I have been working in Kalamazoo MI.. I had been staying at a nice Hotel in the area on and off for about a year. But I have now found a new home at the Holiday Inn West. Everything at... More

I travel every month, and I compare the holels to each other. Service, cleanliness, and how interactive the people are. Kalamazoo West, ranks at the top, and that is why I try too book my room there when I'm in town. More

Below is a letter I wrote to the hotel management after my most recent stay: I have been a guest at the Holiday Inn at Kalamazoo several times over the past couple of months. While it has always been a pleasant experience, I wanted to let you know I have seen a definite difference in the staff this time. They... More

My daughter and I stayed here while visiting a college. The room was clean and comfortable. Did not take advantage of the swimming pool but imagine if we stayed there with our younger children, they definitely would enjoy having that along with a Foosball, pool and ping pong table available, not to mention the arcade room! More