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Residence Inn Lansing West

3.0 of 5
922 Delta Commerce Drive, Lansing, MI 48917
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Residence Inn Lansing West
Ranked #10 of 22 hotels in Lansing
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59 reviews from our community

    Trip type
Traveller rating
    28
    14
    10
    7
    0
Date Rating
Toronto, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 7 May 2013

The newly renovated suites are beautiful and well maintained. The staff is courteous and helpful. Our suite attendant was Patricia; she did an excellent job and she was helpful in providing us with whatever we needed; she was also efficient and friendly.

Was this review helpful? Yes
See 2 more reviews by Marielle F for Lansing
LansingRISales, General Manager at Residence Inn Lansing West, responded to this review
10 May 2013

I would like to thank you for your kind comments about our hotel and Patricia. We hopefully look foward in your return to our hotel for future stays. Thank you again! More

1 review
4 of 5 stars Reviewed 6 May 2013 via mobile

When we first arrived we were greated fairly. We got our keys and entered our room. Wow! I can honestly say you get for what you pay for! There was a very comfy couch with a nice kitenette...full size fride with an ice machine (important to myself). The cabinet s were full of everything you might need to cook a... More

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LansingRISales, General Manager at Residence Inn Lansing West, responded to this review
10 May 2013

I would like to thank you for the kind words about our hotel. I am happy to hear that you enjoyed your stay and hope to see you again in the future. More

Cleveland, Ohio
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 April 2013

I travel all over and mainly stay at Residence Inns and am always pleased. This is the only one in the Lansing area. This story gets really good, read to bottom...I immediately did not like the setup entering the hotel. No awning or anywhere to pull up close to unload your luggage. There was a sign on the lobby desk,... More

Was this review helpful? Yes 1
LansingRISales, Director of Sales at Residence Inn Lansing West, responded to this review
12 April 2013

Dear “EL646”, I want to thank you for taking the time to provide us with your feedback regarding your stay. I am so sorry for the negative experiences you encountered at our hotel. In response to your concerns, I’d like you to know we have addressed the issue of cleanliness and lack of supplies available in your guest room to... More

Marysville, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 24 March 2013

4 girls shared a 2 bedroom suite for a girlfriend weekend and this is the perfect place! Very nice comfy beds, a full kitchen with updated appliances, and a cute sitting/living area with a fireplace. Also had one of the best breakfast buffets we have experienced. Friendly and accomodating staff...really couldn't ask for anything more!

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Nazareth, Pennsylvania
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 17 March 2013

I have not been a Marriott fan for a while, their hotels can be a tad low grade with respect to comfort and furnishing. I was thinking about switch to Hilton. Then I arrived on a business trip and stayed at this Residence Inn. The bathrooms were well done, neat and modern. The suite living room was very comfortable, I... More

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See 2 more reviews by travellerTrader for Lansing
LansingRISales, Director of Sales at Residence Inn Lansing West, responded to this review
25 March 2013

I'm glad we were able to win you back to the Marriott brand! We appreciate you staying here and choosing the Residence Inn of Lansing while in town. I want to reassure you that within the past few weeks all of our thermostats in the rooms have been upgraded. They can even sense when a person is no longer in... More

Cleveland, Ohio
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 23 January 2013

I had to book 4 rooms for family, and we were all so surprised to find such a wonderful place to stay. The rooms were big and had sitting areas and kitchens. Lots of room, free internet, free breakfast. There was a comfy fireplace and sitting area in the lobby with a big TV. Pool and exercise areas too. Staff... More

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LansingRISales, Director of Sales at Residence Inn Lansing West, responded to this review
25 January 2013

Dear "yomamalynn", We are all so glad you and your family had a pleasant stay here in Lansing. Please think of us again if you ever travel to this area again. We would love to see you back! Thanks for choosing the Residence Inn for your family needs. More

Atlanta, GA
Senior Contributor
40 reviews 40 reviews
33 hotel reviews
Reviews in 32 cities Reviews in 32 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 October 2012

Stayed one night and was upgraded to a two bedroom. of course this never happens when travelling with family! Lobby/breakfast area renovations recently completed. Guest room was typical Residence Inn style; comfortable bed and a large work area. As has been typical lately at nearly every hotel, some stray hair is present on the bathroom floor.

Was this review helpful? Yes 2
Grand Rapids, Michigan
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 14 September 2012

Tremendous staff & service. This place is WAY above typical. Extremely clean and everyone from front desk to housekeeping had a smile on their face. They can check in everyone in our group in under 15 minutes. I was very impress with their professionalism and care.

Was this review helpful? Yes 1
Wimberley, Texas
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 23 August 2012

The renovations have seriously improved this hotel. We nearly didn't book here this yearbecausein the past, it was in disrepair. Glad we did. However, I do feel we should have been told of the renovations, as the pool was not available to us and our 2 kids, instead you had to go to the front desk to ask them to... More

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LansingRISales, Director of Sales at Residence Inn Lansing West, responded to this review
17 September 2012

I am so glad you decided to give the Residence Inn Lansing another try! I apologize for not letting our guests know about the renovations in a more proactive manner. However, now that we are finished with the entire property, you no longer have to worry about that. :) We look forward to seeing your family in the future! Thank... More

Onondaga, Michigan
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 13 August 2012

The renovations going on are turning out absolutely BEAUTIFUL rooms! The split king suite was perfect for traveling with an infant as we could put him to bed in the main living room yet stay up ourselves and watch a bit of TV. We stayed here while passing through to visit family in Michigan. Wonder stop after an 11 hour... More

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Additional Information about Residence Inn Lansing West

Also Known As:
Residence Inn Lansing West Hotel Lansing
Residence Inn Lansing West Hotel
Residence Inn Lansing
Lansing Residence Inn
Address: 922 Delta Commerce Drive, Lansing, MI 48917
Phone Number:
Region: United States > Michigan > Lansing
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotels in Lansing
Price Range: $$
Hotel Class:3 star (3*)
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