Outdoor pool had no water. Bar was not open. No "free" popcorn. Cereal at breakfast was stale and other items was not stocked promptly, you had to constantly ask for things. Charged us for some elses room and never gave us a receipt the next morning, we found out when we were asking for the manager. Someone puked in the... More

I have been hosting events at this Comfort Inn for the last 4 years and things are looking up! The new management is top notch and willing to go the extra mile to make sure each guest is comfortable and that their stay is memorable. The staff is polite and is always willing go help! Keep up the great work!... More

When I checked in and asked the lady at the desk if I could request a late check out the next lady because we where going to be in town for a while. She said that she latest I could get was noon. I told her that I was a Choice Privileges Member. She said unless I was a Diamond,... More

First off we made a reservation online for a first floor room, they wanted us to have a second floor one. The tv in our room was stuck in letterbox on every channel, and worst of is the wireless internet didn't work! The staff was only willing to give us another room two days into our three day stay! Breakfast... More

My fiance and I just stayed at this hotel and it was close to the Muskegon state park only about a half hour away. Very close to food and the freeway. The only thing I would say about this stay that we didn't like was the bathroom in our suite because the wall was open it's kind of hard to... More

We have stayed at this hotel with our friends for fours years in the past for New Years Eve. We missed last year because we decided to try somewhere different and the year before my friend had just had her baby. The four years before that we were there every year. We were treated with respect and appreciation. We couldn't... More

I have been staying at this Hotel for the last 13 years. That should indicate what I think of the service. If I did not think the service was to my standards, I would have switched to another Hotel in Muskegon. With that being said, I recommend the Comfort Inn Muskegon to everyone I know.

We spent many NYE at this Comfort Inn tried somewhere new last year but couldnt wait to return for 2012 NYE. We reserved one year in advance for 4 poolside rooms. We called 2 weeks in advance to confirm and went early to guarantee the poolside rooms. When we arrived we were asked to pay more for the poolside rooms... More

I have never wrote a review before, but this hotel was so terrible I have to let others know. I'm not going to tell the hole nights story, but will list the top big complaints. Having five different security guards tell my children they are watching TV to loud at 7:30 pm was not even the big problem. The bigger... More