The good--Staff is wonderful. Everyone I dealt with was friendly and helpful. The pool/hot tub area is very nice and well maintained with a nice lounge area adjacent. There is a restaurant in the building but it is rather pricey. The bad--the rooms are a bit cramped and the pillows are horrible. The ugly--the location stinks! This hotel is behind... More

I was nervous about going here after reading some bad reviews. Several complained about tube style TV's, but they are fine...heaven forbid you take a break from the 60" LCD you "need" at home! I only use hotel chains that have fresh and newly built facilities. This hotel is nowhere near new and it is not what one would expect... More

The colors in the rooms are very depressing. The hotel is very much in need of a more modern look. I went with my husband to visit relatives. I tried to find any reason not to be in the room. The management should spend some money on making this hotel "fresher" and not so drab. The hotel has the old... More

When you think Crowne Plaza, you think top of the line Holiday Inn property. I would describe this property to be more in the line of a Holiday Inn. Just didn't have the spark/ambience of a high end hotel. The rooms were average, nothing terrible. The towels were thin, small and rough. The TVs had picture tubes... small point, but... More

I just checked into the Corwne Plaza. Nice enough front desk although it was understaffed and resulted in a wait with a samll crowd. I dont get what Crowne Plaza is trying to be since they advertise as upscale but appear a lot less. The room was clean but had old picture tube TV's in what they described as a... More

My company sent me to novi for training and the hotel staff made the trip worth while. The training was good but anything that we needed we could trust that the hotel staff would take care of us. They went above and beyond in every way. Thanks for a great stay :) More

Front desk staff - wonderful Rooms - good space - some with in room jacuzzis. Indoor pool and whirlpool - In center of atrium - on view to all from walkways Outdoor pool and courtyard - nice atmosphere - but I was there in fall For smokers - over 1/2 of rooms have balconies - MI is no smoking rooms... More

i am here every week 5 nites staff is great,and very kind and helpful More

The hotel staff is very professional and friendly. The courtyard is a great place to meet people during the managers reception hour on Monday to Thursday. Susan the manager, is always visible and asking me if there is anything the hotel can do to make our stay better. I have been traveling here every other week and staying at this... More