We are so grateful for your kind words about our hotel. As a global traveler we are sure that you get to see so many wonderful properties in fabulous location. We are thrilled that you rate us as a top tier property. I know that our staff will be delighted with your comments and puff their chests out a little... More

w! I don't even know where to start. I am just so glad that you enjoyed your visit and your meeting while you were here. Our team takes a great deal of pride in making every visit exceptional. I am particularly pleased that you enjoyed the Lemon Meringue Pie. Our pastry team must have made that pie at least twenty... More

Thank you for your kind words about our hotel and our team. They will be so thrilled to hear these comments when I share them this week. I know that our housekeeping team will be excited at your comments about the room and the soft sheets that just wrap around you. Our culinary and service teams will be overjoyed at... More

Thank you for your kind words about the hotel, its accommodations and the surrounding Rochester Main Street. We are thrilled to be part of this wonderful community and the many amenities that are offered. I am so disappointed by your coffee comment as we have received many positive words about the Brookshire coffee over the years. I truly hope that... More

We are so pleased that you enjoyed your visit to Royal Park for the wedding of your friend. I know that our culinary team will be appreciative of your comments about their food presentations. You have likely read in some of my other comments how fortunate I believe we are to be a part of the Rochester community. In fact,... More

Thank you so much for your kind words about our hotel and the staff. I know that everyone will be thrilled by your comments. We are quite fortunate to be so close to Rochester's Main Street and the numerous fun things to do. You will be pleased to know that Rochester ws just chosen as one of three downtown areas... More

We are so appreciative of your kind words and are thrilled that you enjoyed your visit to our hotel. I know that our team will be overjoyed to hear your comments about their friendliness, politeness and efficiency. Each of our team takes great pride in providing every guest with a wonderful experience, using their best abilities to bring our guests... More

Thank you so much for your kind words about our hotel. I will be presenting your comments to our staff today and I know they will be thrilled - especially about your impeccable service comment. Every one of our team members strives for that goal on a daily basis. On a personal note, I was delighted to see your comment... More

Thank you so much for taking the time to provide your candid comments about your September 2012 visit to our hotel. All guest comments are very important to us and allow us to review protocols and procedures for our guests. I apologize if any of the matters you mentioned impacted your anniversary visit with us in any way. You will... More