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BEST WESTERN Gateway International Hotel Reviews, Romulus

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BEST WESTERN Gateway International Hotel

3.0 of 5
9191 Wickham Road, Romulus, MI 48174-1904
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BEST WESTERN Gateway International Hotel
27 traveller photos
Ranked #20 of 25 hotels in Romulus
2.5 of 5 stars 141 Reviews
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141 reviews from our community

    Trip type
Traveller rating
    9
    28
    36
    32
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Date Rating
sparta, nj
Top Contributor
71 reviews 71 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
12 helpful votes 12 helpful votes
“Close to airport...”
3 of 5 stars Reviewed 17 May 2013

This is not a destination hotel but okay for a night. Delay on originating flight resulted in a missed flight in Detroit - and a stayover. There is a free shuttle from the airport but it is not marked Best Western. You would need to ask the drivers of unmarked shuttles. This shuttle is contracted by Best Western - the... More

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Detroit, Michigan
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
“one night”
5 of 5 stars Reviewed 15 May 2013 via mobile

Was a very great hotel very clean in every way.Hotel staff very nice all aspects room very clean breakfast nice good selection.Parking very nice right outside of room but had to go though hallway to get to rooms.

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Mary D, Guest Relations Manager at BEST WESTERN Gateway International Hotel, responded to this review
17 May 2013

Thank you for taking the time to review our hotel. We are happy to hear that you enjoyed your stay with us and we look forward to serving your hotel needs in the future. More

San Francisco, California, Usa
1 review
“People make the difference.”
4 of 5 stars Reviewed 11 May 2013

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Review collected in partnership with Best Western

Mary D, Guest Relations Manager at BEST WESTERN Gateway International Hotel, responded to this review
13 May 2013

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London, Ontario, Canada
1 review
“Tired hotel”
3 of 5 stars Reviewed 8 May 2013

We chose the hotel for a park/fly package. The front desk staff was a little tired when we got there. Not rude, but not the most pleasant reception we have ever had. The staff on our return to pick up the car were great! We were told to call the hotel when we returned so they could get the car.... More

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Review collected in partnership with Best Western

Mary D, Guest Relations Manager at BEST WESTERN Gateway International Hotel, responded to this review
9 May 2013

Dear Chris, Thank you for taking the time to review our hotel. We appreciate your feedback. We apologize if it was not clear that the pick up phone call could be made from the courtsey phones located at the baggage area. I will be sure to redirect our staff to be clear on the information guests are receiving. We will... More

New York City, New York, Usa
1 review
“Grotty Hotel”
2 of 5 stars Reviewed 27 April 2013

I stayed at about a dozen Best Westerns last year, there was some variance as to the standards of each, but over all ok. I had a night to spent at Detroit airport before flying back out of town, I stayed at the BEST WESTERN Gateway International Hotel, it was by far the worse BEST WESTERN that i have stayed... More

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Review collected in partnership with Best Western

Mary D, Guest Relations Manager at BEST WESTERN Gateway International Hotel, responded to this review
6 May 2013

Thank you for taking the time to provide your review. We are sorry that you were not happy with your stay. We are currently in the process of some exciting new changes not only in the guest rooms, but in our public areas as well. We hope that you will give us another opportunity to serve your hospitality needs. More

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1 helpful vote 1 helpful vote
“Nice hotel”
4 of 5 stars Reviewed 18 April 2013

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Review collected in partnership with Best Western

Mary D, Guest Relations Manager at BEST WESTERN Gateway International Hotel, responded to this review
6 May 2013

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Escanaba, Michigan, Usa
1 review
“I was cancelled”
1 of 5 stars Reviewed 16 April 2013

I am hoping this email gets in the right hands. I made my reservation on the 13th when my flight was cancelled in Detroit. I was waiting for the shuttle to take me to the hotel at about 11:30pm. The shuttle never came. I called the hotel and they told me that I should never have been able to be... More

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Review collected in partnership with Best Western

Mary D, Guest Relations Manager at BEST WESTERN Gateway International Hotel, responded to this review
6 May 2013

Thank you for taking the time to provide us with your feedback. As I am not able to search our records with limited information, please contact me directly at the property and I will be more than happy to investigate any charges. We apologize sincerely for the inconvience and look forward to resolving this issue. More

Manitowoc, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Definately NOT home away from home!”
1 of 5 stars Reviewed 9 April 2013

After a cancelled flight I was put up at this hotel by the airline. I stayed for about 4 hours, but it was 4 hours too long! This was once I arrived on the Sheraton shuttle as the Best Western shuttle never showed up at the airport! This hotel is dated and dirty. When I first arrived, I thought it... More

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Mary D, Guest Relations Manager at BEST WESTERN Gateway International Hotel, responded to this review
6 May 2013

Thank you for taking the time to provide us with your feedback regarding your recent stay with us. We do apologize sincerely that your stay with us was not satisfactory. Be assured that we take all feedback, good or bad, and implement ways to fix or improve our property. Please also accept our apologies in regards to the shuttle service,... More

Saint Louis, Michigan, Usa
1 review
“Nice place, could be cleaner”
3 of 5 stars Reviewed 8 April 2013

The hotel was actually really nice. Good location, reasonable rates, plenty of room to relax, family friendly, etc... but, I had 2 rooms and one of them had an odor of vomit that just wouldn't go away. Staff tried to take care of it. The smell was less but you could still smell it. I am sure that it was... More

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Review collected in partnership with Best Western

Mary D, Guest Relations Manager at BEST WESTERN Gateway International Hotel, responded to this review
7 May 2013

Thank you for taking the time to review our hotel. Our records do indicate that your room issue was reported and resolved with our housekeeping team. Please accept our apologizes for your experience. We look forward to serving you again in the future. More

Windsor, Canada
1 review
“Not a good experience”
1 of 5 stars Reviewed 7 April 2013

We stayed at this hotel for the park and fly in Februaty. I had read on Tripadavisor that when you get back to the hotel they will go get the vehicle and bring it up to the door for you. Not the case... We got back from vacation in Jamaica around 4:p.m, I went up to the desk to find... More

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Mary D, Guest Relations Manager at BEST WESTERN Gateway International Hotel, responded to this review
7 May 2013

Thank you for taking the time to provide us with your feedback. On behalf of the Best Western Team, I sincerely apologize for the experience that you had with us. We have reviewed your concerns and have taken corrective measures with staff and have reviewed our parking procedures to ensure that this does not happen again. We hope that we... More

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Additional Information about BEST WESTERN Gateway International Hotel

Address: 9191 Wickham Road, Romulus, MI 48174-1904
Phone Number:
Region: United States > Michigan > Romulus
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Children Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 25 hotels in Romulus
Price Range: $
Hotel Class:3 star (3*)
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BEST WESTERN Gateway International Hotel
9191 Wickham Road
Romulus, MI 48174-1904
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