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All 13 Troy hotels »

Somerset Inn

3.0 of 5
2601 West Big Beaver, Troy, MI 48084
Hotel amenities
Ranked #7 of 13 hotels in Troy
3.5 of 5 stars 31 Reviews
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31 reviews from our community

    Trip type
Traveller rating
    8
    11
    5
    5
    2
Date Rating
willieSunCityWestAZ
Sun City West, AZ
Reviewer
5 reviews
6 helpful votes
4 of 5 stars Reviewed 19 January 2012

The Somerset Inn is one of the best hotels we have experienced. The entire staff was most helpful to us during the entirety of our two week stay. You can't beat the location. Situated across the street from the fashionable Somerset Mall and across the street from the Somerset Apartments which has an excellent walking circle. The room was very... More

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Goldenhare
Jacksonville, North Carolina
1 review
4 of 5 stars Reviewed 14 January 2012

I stayed at the Somerset Inn from January 8, 2012 through January 12, 2012 while moving my son from North Carolina to Michigan. The place is nice and in a great location. I thought it was a lot of money for the room. I paid $119 the first night and $144 the other nights. I think, but I'm not sure,... More

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ttravelin
Mount Pleasant, Michigan
Senior Reviewer
6 reviews
5 of 5 stars Reviewed 4 January 2012

This hotel is just steps away from the nicest mall in Michigan & minutes away from downtown Birmingham. The staff was very friendly, and very knowledgeable about the surrounding area. They helped me choose a restaurant (for my somewhat picky group)! They also have a free business & printing station in the lobby and free wi-fi in rooms! Rooms are... More

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C H
Grand Haven, Michigan
1 review
1 helpful vote
3 of 5 stars Reviewed 17 December 2011
1
person found this review helpful

I rely heavily on reviews and since the establishment responds, I know they will see this which is the point. I stayed at Somerset Inn on Dec 14 and 15th and was going to stay the 16th as well. This was all for work. I'm from the area and am familiar with all the surroundings. When I got to my... More

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SomersetTroy, General Manager at Somerset Inn, responded to this review
5 January 2012

First let me address the adjoining room situation. When you arrived, our Front Desk Manager attempted to provide you with a complimentary upgrade to our Executive Wing. That’s a good thing. That week, we had a large and prominent corporate group meeting in our hotel. However, the only rooms available with a garden view were the adjoining rooms connected to... More

LondonRN
London, Canada
Reviewer
3 reviews
5 of 5 stars Reviewed 16 December 2011

So when my wife and kids go shopping over in the states. We always stay at Summerset Inn. It is right across the street from The Summerset Collection. The rooms have always been clean, the staff is great. If you are Canadian they offer a Canadian Deal which includes Full Breakfast and 20% off dinner, Plus discount coupon to the... More

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mfost
Toronto
Contributor
15 reviews
29 helpful votes
3 of 5 stars Reviewed 29 November 2011

I have stayed at this hotel twice on shopping excursions to Troy. The first time our duvet cover had white crust on it (ew) and seemed to have not been cleaned in some time. They stay was further ruined by a large cockroach in the lobby bathroom. On my most recent trip the stay was slightly better. The sheets were... More

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SomersetTroy, Director of Sales at Somerset Inn, responded to this review
7 December 2011

Dear mfost, Unfortunately, Trip Advisor does not provide an outlet for the business establishments to post reviews and testimonials made directly with the Hotel. Please note we can make available review after positive testimonial about the cleanliness of our hotel; along with review after positive review regarding our customer service. Certainly our goal is to provide a positive guest experience... More

eilefour
Tecumseh, Canada
Senior Reviewer
7 reviews
2 of 5 stars Reviewed 19 October 2011

Somerset Inn is very mediocre. It needs some serious updating and redecorating. The lighting in the room was fluorescent only. The security lock on our door didn't work. The bed was hard and the pillows were not comfortable. The location, right across from Somerset Mall, is ideal, but the hotel is nowhere near as nice as the mall. The breakfast... More

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SomersetTroy, Director of Sales at Somerset Inn, responded to this review
20 October 2011

Dear Eilefour, Thank you for taking time to provide some feedback regarding your recent stay at the Somerset Inn. We couldn’t agree more, that our location next the fabulous Somerset Collection is definitely ideal. Many guests also like our par 30 executive golf course, and our picturesque walking and jogging trails. The 20+ restaurants that are situated on the Somerset... More

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SaraFeld
Toronto
Contributor
11 reviews
3 helpful votes
5 of 5 stars Reviewed 26 August 2011

I said here for one night before a shopping trip and I have nothing negative to say. There were a plate of cookies in the lobby upon check-in. The room was very spacious with a walk-out into a garden. I used the cardio room in the morning and it was sufficient. The breakfast service and food were fine. And best... More

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SomersetTroy, Director of Sales at Somerset Inn, responded to this review
29 August 2011

Dear SaraFeld, We're happy that you enjoyed your stay with us. I agree, our chocolate chip cookies are scrumptious....and certainly you can't beat our proximity to fabulous shopping!!! Please visit again soon! Kind regards, The Somerset Staff More

missingthepups
Indianapolis, Indiana
1 review
1 helpful vote
2 of 5 stars Reviewed 25 July 2011
1
person found this review helpful

My husband and I stayed here July 21, 22, & 23rd of 2011. Wished we would have stayed somewhere that wasn't quite so stuffy and rude. My husband and I are both smokers. I realize it is a Michigan State law that you can not smoke in hotel rooms. We knew that when we booked the hotel and when we... More

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SomersetTroy, Director of Sales at Somerset Inn, responded to this review
24 August 2011

Dear Missingthepups, First let me thank you for selecting the Somerset Inn during your recent visit to Troy, MI. We hope that you enjoyed some of the positive attributes of our facility and our area including the beautiful Somerset Collection shopping mall, the top-notch restaurants and our par 30 golf course. Please know that whenever there is an issue that... More

Mbro627
Warren, Michigan
Senior Contributor
21 reviews
5 helpful votes
3 of 5 stars Reviewed 1 June 2011

This hotel has been around since the 1960's. My wife and I ahd stayed here in the 1970's and were very pleased with its offerings, staff, etc. This time we realize that the industry has passed this hotel by. While it is a pleasant property, adjacent to the fine Somerset mall, it has little to offer. The room was average... More

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SomersetTroy, Director of Sales at Somerset Inn, responded to this review
24 August 2011

Dear Mbro627, We're glad that you found our hotel to be comfortable and hopefully welcoming and friendly, too! Certainly our location and neighborhood atmosphere was attractive to you, as well. It's always a pleasure when we hear that a guest has stayed with us on more than one occasion, so we thank you for returning to the Somerset Inn. (On... More

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Somerset Inn Also Known As

  • Somerset Hotel Troy
Address: 2601 West Big Beaver, Troy, MI 48084

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Somerset Inn
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