I stayed at this Holiday Inn Saturday, May 11, 2013. There were so many guests from two large groups trying to register it overwhelmed the staff, elevators, and room service. The lobby of this hotel is on the third floor making it difficult for people arriving as a group to get to the registration counter. Because the building is 18... More

Stayed here for one night Saturday May 4th 2013. Stayed in room 718, had a lake view, 1 king bed, and couch that looked to be a pullout. Plenty of lights, room was fairly large. Bathroom has the sink outside of the bathroom that had shower/tub and toilet. Not sure if there is a fan in bathroom as room seemed... More

My stay here was excellent from start to finish. The staff was courteous and helpful from the shuttle driver who greeted me at the airport to the front desk on check in and check out. Rooms were clean and spacious. Especially convenient is the skyway system allowing indoor access to downtown attractions and dining. Easy walk to the depot museum,... More

Our son is a student at UMD & so we are there several times throughout the year. We have had nothing but excellent service by staff. It can get busy & elevators may run slow at times but any request has been met hand over fist by staff in a prompt manner & without question. Rooms are very nice, spacious,... More

To disclose upfront, I’ve spent a number of years developing and overseeing quality assurance for a variety of customer service environments. So- service interactions in present day nationwide tend to be pretty painful for me with most organizations. In my current career, I’m finding my traveling has increased and I get much more exposure to the hospitality industry and levels... More

the hotel was nice.they are on the middel of remodeling the rooms and lobby whan i want i got a newly remodeled room and it was so nice they have a starbucks inside the hotel and even resturents inside the hotel yes i would go back again

I stayed for a convention there, bus stop there so lot of problem people asking for money as you walk out not really what you want to deal with while on a walk. Also had a skunk in the vent system hotel staff says oh that happens in the spring. Also no heat one night also, guess staff said crew... More

Great to be back and see their renovated rooms and hallways taking place. Had a great stay. Love that they have two pools too as one is usually quieter. Went to Shrine Circus at Amsoil Arena and walked to the canal park area using the skywalk system all indoors! Nice that they are close to everything yet a better rate... More

The Holiday Inn of Duluth, is great for people like us. A great weekend get-away, great location for dining choices either at the hotel or wonderful restaurants nearby. I know that they have two pools, even though I didn't have the time to enjoy them, I know that many others did. Perfect for a family or business stay.