The feedback provided in your review is much appreciated. I am extremely sorry to hear that the bedding in your room was uncomfortable and the television did not work properly. As well, that you were disturbed in the middle of the night and the policy for refunds was not communicated to you properly. In response, I am working with the... More

Sarah - Thank you for providing us with details about your stay. I am so disappointed that we were not able to meet your expectations. Please accept my apology. As this hotel’s manager, I can assure you that I have spoken with my staff to ensure your experience is not repeated. We continually work to improve our hotel, so I... More

Thank you so much for sharing your experience with us. I truly appreciate your comments about how comfortable the bed in your room was and the friendly staff. It is rewarding to know that we were able to provide for you. Please accept my apologies for the slight smoke odor. I am working with the housekeeping staff to eliminate this.... More

Thank you for taking the time to write a review of your stay. I am sorry to hear you’re your stay with us was not up to your satisfaction. To ensure issues as the ones you encountered during your stay do not happen again, I am personally meeting with all of our staff to ensure we better train them on... More

Thank you for taking the time to write a review of your stay. I am sorry to hear that our services were not properly explained to you about our pet fees. In regards to the bed size in the room I will investigate this as our Queen Rooms are supposed to have Queen size beds. Thank you again for providing... More

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that we have not met your expectations. Please accept my apology for this. I appreciate you bringing these concerns to our attention. I hope that you will contact me directly at eleal@extendedstay.com thus discuss your stay with us further. I... More

I received a copy of your review, and wanted to take a moment to personally respond. The problems you described are not acceptable, and I sincerely apologize for your experience. I appreciate you bringing this to our attention thus allow us the oportunity to better our services. We would love to have another chance to provide you with a better... More

Thank you for taking the time to write a review of our property. I'm glad that our location was perfect for your travel needs. I am also glad you took the time to recognize one of our superstars at our hotel. Thank you again for your review. We look forward to seeing you again, should your travels bring you back... More

Thank you for your great review of our property. I'm glad that you enjoyed your visit to our Hotel. Thank you again for your review and appreciate your comments about our staff. We look forward to seeing you again, should your travels bring you back to our area. More