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All 49 Minneapolis hotels

Sheraton Minneapolis West Hotel

3.5 of 5
12201 Ridgedale Drive, Minneapolis, MN 55305
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Ranked #18 of 49 hotels in Minneapolis
Most recent review
4 of 5 stars Reviewed 6 June 2013
wbakken Rush City, Minnesota
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108 reviews from our community

    Trip type
Traveller rating
    45
    38
    18
    5
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Date Rating
Rush City, Minnesota
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 6 June 2013

Nice hotel. Should be shown as "Sheraton Ridgedale/ or Minnetonka, since this is the actual location. That would be more descriptive to travelers to get to where they really want to be. The rooms are very nice and quiet. Hotel on the location is $$$ but really worth the expense... I will be staying at this hotel next week as... More

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Winnipeg, Manitoba, Canada
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 June 2013

I bought the hotel off of Hotwire so I did not "choose" it. But I will be a return visitor. The location is great - you can walk to a mall right across the street (you DO NOT HAVE have the busy traffic though) Target and restaurants near by maybe 2 blocks away. The hotel is spacious and quiet with... More

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Boston, Massachusetts
Contributor
18 reviews 18 reviews
Reviews in 9 cities Reviews in 9 cities
3 of 5 stars Reviewed 28 May 2013

I stayed at this hotel for my cousin's wedding. The first morning the toilet in my room was running, so my sister and I called the front desk to have someone come up to fix it. A few hours later, it was running again, so we called again to have someone fix it. The next day it began to run... More

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Neil R, Front Office Manager at Sheraton Minneapolis West Hotel, responded to this review
30 May 2013

I would like to apologize for the less than perfect stay. It looks like we had some communication issues while you stayed with us. I will speak with all departments to make sure we respond to guests needs promptly. I will take a look at our logbook to follow-up on the room you stayed in so that we can fix... More

Boston, MA
1 review
5 of 5 stars Reviewed 28 May 2013

Stayed here over Memorial Day weekend with my wife and 4-year old twins. Had a wonderful overall experience. It's not the newest hotel but the rooms are spacious and clean and the staff is quite friendly. The breakfast staff, in particular, made a huge deal over my kids. There was a wedding going on, so I'm sure that they were... More

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Neil R, Front Office Manager at Sheraton Minneapolis West Hotel, responded to this review
30 May 2013

Thank you for the time you took to comment on our hotel. We are in the process of upgrading our internet connection so you will see a change soon. I will coach our staff to provide better direction for our guests when IT is not available. We will continue to monitor the noise so that we can reduce the noise... More

Woodbury, Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 26 May 2013

Rooms were cleaned and everything was so nice when me and my partner walked in. Coffee was the best! And I loved that the spaciousness of the room. Staffs were all very nice and friendly. So was the housekeeper 10/10 for this stay!

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Matthew M, Front Office Supervisor at Sheraton Minneapolis West Hotel, responded to this review
28 May 2013

Thank you very much for your very kind words about our staff and our property. We pride ourselves on being able to make our guest feel as comfortable as possible when they stay with us. We hope to be able to welcome you back on your next visit to the Twin Cities. More

Thunder Bay, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 20 May 2013

We have stayed here a couple weekends this year .... excellent, very clean facility .... the VIP room is a great addition.... pool area is extremely nice.... excellent location with lots of ammenities in the area... my only complaint is that the wait staff in the restaurant is quite rude and never plesant... we experienced this on our last visit... More

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Matthew M, Front Office Supervisor at Sheraton Minneapolis West Hotel, responded to this review
27 May 2013

Thank-you for your kind comments about our hotel. We are glad that we were able to provide you with a wonderful stay. However I would also like to apologize for your experience in the restaurant. I will be meeting with the restaurant manager to try to come up with a solution. We look forward to having you back for your... More

Minneapolis, Minnesota
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 17 May 2013

When traveling to Minneapolis, we love staying at this Sheraton. The check-in is flawless. They always make you feel special. We usually stay in the club rooms as you have evening appetizers and breakfast in the morning and the lounge is nice and relaxing. The rooms are spacious and comfortable. The suites with the separate bedrooms is like an apartment... More

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Matthew M, Front Office Supervisor at Sheraton Minneapolis West Hotel, responded to this review
18 May 2013

Thank-you for the wonderful, review. We are glad that we are able to provide you with such great service. We also appriciate your feedback, so that we may provied an even greater experience for your next stay. We hope to see you again soon. More

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 7 May 2013 via mobile

This was my 2nd stay at this property and found it to be as good this time as the previous. Friendly staff and nice convenient location for where I needed to go. I was pool side, so it did get kind of noisy Saturday evening, but it did quiet down when the pool closed. Comfortable bed and for that fact,... More

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Neil R, Front Office Manager at Sheraton Minneapolis West Hotel, responded to this review
15 May 2013

We would like to personally take this opportunity to thank you for choosing the Sheraton Minneapolis West as your hotel choice.

 The feedback you have provided is essential to see where we can improve to satisfy our guests. We appreciate that you have selected our hotel and we hope to see you back soon! Neil Russell Front Office Manager More

Minneapolis, Minnesota
Senior Contributor
47 reviews 47 reviews
41 hotel reviews
Reviews in 25 cities Reviews in 25 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 20 April 2013

As an SPG gold member, I am given lots of perks. Apparently my perks do not include a great checkin experience. The front desk person was just doing his job, No smiles, no banter. No greeting by name, no Thank You for loyalty. Very unlike the way I am greeted at a Carlson Property. Another thing: In the middle of... More

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Neil R, Front Office Manager at Sheraton Minneapolis West Hotel, responded to this review
25 April 2013

It was truly disheartening to hear of your dissatisfaction while you were our guest. Please accept my apology for the disappointment and the inconveniences you experienced during your stay. I have discussed your comments with my staff and we are focusing on your comments so that we can provide better service for you and all our guests. I am confident... More

Minnesota
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
Reviews in 28 cities Reviews in 28 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 11 April 2013

Located next to the Ridgedale Shopping Center on Hwy 394, the Sheraton was a great place to stay overnight. Rooms were very quiet, clean, and all accessories (TV, remote, WiFi, plumbing) worked fine. Parking lot was well laid out, a nearby wooded area nice to look out over.

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Matthew M, Front Office Supervisor at Sheraton Minneapolis West Hotel, responded to this review
14 April 2013

Thank-you for your kind words about our property. I am sorry that we did not meet your expectations 100%, however we look forward to making it up to you with your next stay. Thank-you once again for choosing the Sheraton Minneapolis West. More

 
 
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Additional Information about Sheraton Minneapolis West Hotel

Also Known As:
Sheraton Minnetonka
Minnetonka Sheraton
Sheraton Minneapolis
Address: 12201 Ridgedale Drive, Minneapolis, MN 55305
Phone Number:
Region: United States > Minnesota > Minneapolis
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotels in Minneapolis
#25 Business Hotels in Minneapolis
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Conveniently located just outside of downtown Minneapolis, the Sheraton Minneapolis West Hotel is a source of familiar comfort, and has 5700 square feet of meeting and event space. ... more   less 
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