While our experience at this hotel was extremely poor due to sheer bad luck, we understand that these things happen. The important thing is that the manager was willing to work with us to resolve the situation. She was extremely professional and courteous throughout the entire process. In life, things go wrong. What sets us apart is how we deal... more

First I'll start with the one positive of this property, the staff is very friendly. Outside of that I have little good to say about this place. I am a Hilton Diamond member so I stay in a lot of Hilton properties around the country and this one is not up to standard. There are so many things wrong with... more

This place had everything that we expected from a Hilton Garden Inn. The rooms were great--we had a fridge and microwave. There was a little sundry and snack store and restaurant/bar in the hotel, which was convenient if a little overpriced. There was an indoor pool, but the hot tub was not working properly while we were there. Another inconvenience... more

I liked getting out of the crazy large hotels where you are treated as a number and into the small town feel where everyone knows your name hotel. I did not feel like another number as everyone I met remembered my name from the front desk to the restaurant. The property was close to the mall and they had a... more

I found out the hard way that just because you request a certain type of room at this hotel you will not get it. I reserved a room with a King bed and sofa sleep months in advance only to be told at check-in that the room is not available. The staff and manager was no help at all in... more

No one has written a review of this Hotel in a couple of years so I thought I would give an updated review since I stayed here last week. Since it was almost a typical stay at a typical Hilton Garden Inn I will outline the Highlights and Lowlights: Highlights: Close to a Mall Newer Hotel Decent Shower Clean Room... more

Read the reviews before staying 6nights and am in agreement on the rather indifferent staff. A maintenance man was the warmest soul we met there. However, the hotel was clean, the room a reasonable size, the mattress comfortable, and the bathroom spotless, but the sealed windows, stale air, and the noisy ac, without an air exchanger or the ability to... more

I'm rating this three stars because I've stayed at other Garden Inns and this wasn't as nice. I think it may be a bit older than other properties even though the layout is the same. I ended up in a suite of sorts - living room and small bedroom. The lighting wasn't the best in the living area and the... more

I stayed here for eight nights in early January '07. My stay couldn't have been better. The entire staff is awesome. I would definitely stay here again, and I highly recommend it to anyone visiting the Chesterfield area. more