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All 10 Hazelwood hotels

Extended Stay America - St. Louis - Airport - Chapel Ridge Road

2.0 of 5
155 Chapel Ridge Road, Hazelwood, MO 63042 (Formerly StudioPLUS)
Hotel amenities
Extended Stay America - St. Louis - Airport - Chapel Ridge Road
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57%
Ranked #5 of 10 hotels in Hazelwood
Most recent review
5 of 5 stars Reviewed 6 June 2013
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22 reviews from our community

    Trip type
Traveller rating
    7
    4
    3
    1
    7
Date Rating
1 review
5 of 5 stars Reviewed 6 June 2013 via mobile

Lillie at the front desk was amazing! The bed was so comfy. Did not hear any noise from any other rooms and it was perfect for what my child and I needed. The rate was perfect for my budget. The light went out in our bathroom and within 5 minutes someone was there to fix it.

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1 review
1 of 5 stars Reviewed 3 June 2013 via mobile

The desk clerk was cordial during check-in. When you walk in the door, the foyer was bright and clan...it didn't smell, so I assumed that the room would be the same....WRONG! We didn't get to use our key because the room was already open. I walked in, and the room smelled of cigarette smoke...in a nonsmoking room. And the carpet...... More

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1 review
3 of 5 stars Reviewed 31 May 2013 via mobile

Staff was great..the room was old and tired..kitchen was worn out..we asked for a non smoking room and our room definitely had a strong cigarette odor..also the grab and go breakfast left a little to be desired.

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Manager_11525, General Manager at Extended Stay America - St. Louis - Airport - Chapel Ridge Road, responded to this review
11 June 2013

Kristen - Your review for our hotel was recently brought to my attention. Please accept our most sincere apologies for the problems you had during your most recent stay. To uphold our company's high standards, we will be upgrading some of our rooms, moving forward. Thank you very much for providing us with your feedback. I would be happy to... More

kansas city
1 review
1 of 5 stars Reviewed 31 May 2013

I knew it was going to be bad when the first thing my 3, 5 and 7 year old kids say walking into the hotel is, "What is that smell?!" The lobby and hallways smelled like mildew. I reserved a queen, non-smoking room with a pull out sofa bed. The pillows, sheets, comforter and sofa cushions all smelled like smoke.... More

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Manager_11525, General Manager at Extended Stay America - St. Louis - Airport - Chapel Ridge Road, responded to this review
10 June 2013

Dalwyn - Your review for our hotel was recently brought to my attention. I am so disappointed to hear that there was a slight odor in the lobby and hallway. As well, I am sorry that your room was unclean and the staff did not attend to your needs properly. To prevent this from happening again, the staff and I... More

Toledo Ohio
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 26 May 2013

Arrived for a weekend filled with family fun and just needed a safe place to sleep. Front desk clerk Monica was very friendly at check in. We checked in and did a brief inspection of room and left room appeared freshly painted and clean. Came back for our 1st night of rest , went to turn down the bed for... More

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Manager_11525, General Manager at Extended Stay America - St. Louis - Airport - Chapel Ridge Road, responded to this review
7 June 2013

Thank you for the feedback about your stay at our hotel. Your comments in regards to Monica are much appreciated; yet, I was disheartened to read the sheets in your room were not clean. Your comments were reviewed by the staff, and we will removing the stained sheets from our inventory. We have also replaced our hallway carpets to make... More

Hazelwood
1 review
2 of 5 stars Reviewed 19 May 2013

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Manager_11525, General Manager at Extended Stay America - St. Louis - Airport - Chapel Ridge Road, responded to this review
7 June 2013

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Dallas, Texas
1 review
5 of 5 stars Reviewed 28 March 2013

Allowed me to check in early with no fee, lovely clean nice bedding, free quick snack breakfast, big fridge, nice tv and channels. Clean. The only thing I didn't like was that the smoking and non smoking rooms were on the same hall but on opposite ends so you can smell ciggs. The carpet in that hall is a little... More

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Region39, Manager at Extended Stay America - St. Louis - Airport - Chapel Ridge Road, responded to this review
31 March 2013

It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of... More

Saint Louis, Missouri
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 20 December 2012

if you are looking for a hotel were you are reservation does not match with what you reserved please stay here. Once the hotel staff gets off their cell phone, they might be able to help you. Since the screwed up my reservation, I was left with a semi remodeled room with no pillows yes I said not pillows. The... More

Was this review helpful? Yes 1
Region39, Manager at Extended Stay America - St. Louis - Airport - Chapel Ridge Road, responded to this review
27 December 2012

Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this hotel’s manager, I... More

Dallas, Texas
1 review
1 of 5 stars Reviewed 8 October 2012

Booked online for $ 39.99 for Friday night, but was denied the rate on arrival to non availability of room category. I was upgraded to higher category room and was charged a higher room rate on arrival! Old place. No lifts. No printer facility to print anything! Dirty carpets. Doors knobs in the lobby don't work. Room smell/ stink inside.... More

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Region39, Manager at Extended Stay America - St. Louis - Airport - Chapel Ridge Road, responded to this review
10 October 2012

Thank you for taking the time to write a review of your stay. I sincerely apologize that there was confusion on your room rate when you checked in. To make sure this doesn't happen again, I am re training our front desk staff on how this issued should be handled so that it does not occur again in the future.... More

Boston, ma
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 15 September 2012

Location is in a sketcky industrial park behind the airport. Nothing to eat, shop nearby and frankly the neighbors did not look happy at the existing of this run down hotel in their hood. The rooms smell very bad - the hotel obviously does not believe in maintenance. The hallways reaked as well so you really had to go outside... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - St. Louis - Airport - Chapel Ridge Road, responded to this review
17 September 2012

Jason - I recently received a copy of your review for our hotel. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. As this hotel’s manager, I challenge our staff to continually improve the experience of our guests,... More

 
 
 
 
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Additional Information about Extended Stay America - St. Louis - Airport - Chapel Ridge Road

Also Known As:
Extended Stay America Hazelwood
Address: 155 Chapel Ridge Road, Hazelwood, MO 63042 (Formerly StudioPLUS)
Region: United States > Missouri > Hazelwood
Amenities:
Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #5 of 10 hotels in Hazelwood
Price Range: $
Hotel Class:2 star (2*)
Reservation Options:
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