Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More

Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this hotel’s manager, I... More

It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of... More

Thank you for taking the time to write a review of your stay. The aggravation you described is not acceptable, and I sincerely apologize for your experience. In response to your feedback, I am going to ensure that all staff members understand it is our duty to provide excellent guest services. I appreciate you bringing this to our attention. If... More

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that your stay was less than desirable. Please accept my apology. In response to your feedback, I wanted to let you know that the hotel recently replaced all of its mattresses and foundations with state of the art quality products... More

Mark- Thank you so very much for your glowing review of Extended Stay America St. Louis - Airport. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. I do want to apologize that we... More

Thank you so very much for your glowing review of our hotel and for recognizing the hard work and efforts of Delicia. We will be sure to pass along your kind words to her; we think she is a wonderful Manager as well! As a whole, we strive to make every guest's stay totally enjoyable, and our greatest reward is... More

I recently received a copy of your review of our hotel. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. As this hotel’s manager, I challenge our staff to continually improve the experience of our guests, from the... More

Thank you so very much for your glowing review of Extended Stay America St. Louis - Airport. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm)... More