This was my 2nd time staying at the Intercontinental in KC on business.
The hotel is conveniently located by the major shopping area and restaurants.
I found the rooms to be a good size, had up-to-date amenities and overall what I expected from an Intercontinental brand hotel.There was a little noise in the room from the room upstairs.
I would...
More
Dear Guest,
Thanks for sharing your experience on Trip Advisor and thank you for being a repeat guest! We appreciate your loyalty!
We're very happy to learn you enjoyed all aspects of your stay and also, the surrounding attractions.
On behalf of our entire team, we all look forward to the opportunity to serve you again.
Sincerely,
Don Breckenridge
General...
More
This is an older, spacious, and beautiful hotel. The food & service were excellent. The staff was very friendly and helpful.
More
Dear Guest,
Thank you for your 5-star review of our hotel! We appreciate your letting other potential guests know that you found the food and service to be excellent, and the staff very friendly and helpful.
We hope your travels return you to Kansas City and the InterContinental in the near future.
Sincerely,
Don Breckenridge
General Manager
More
We've stayed here several times and prefer it to other area hotels. Our recent stay was on January 28th. The property is nice and the rooms are spacious. We had a small balcony with a nice view of the Plaza. We enjoyed listening to the band and having some drinks at the hotel bar. I read previous reviews regarding people...
More
Dear Guest,
Thank you for sharing your experience on Trip Advisor. Please know we appreciate your positive comments and obviously, we are happy you enjoyed your stay. Our live music (always with a jazz influence) on Thursday's, Friday's and Saturday's continues to be very popular. We're glad you were able to catch one of the shows. Thanks also for pointing...
More
We really enjoyed our stay here. We wanted to be on the plaza for shopping and New Year's. Our balcony had a small plaza view and the room was comfortable.
More
Dear Guest,
Thanks for posting your review on Trip Advisor.
We're happy to learn you enjoyed your stay and look forward to the opportunity to serve you again when you return to Kansas City.
Sincerely,
Don Breckenridge
General Manager
More
We stayed here for 3 nights. We booked directly through the hotel website as to guarantee a room with a view of the Plaza lights. We were offered a gorgeous room and we were delighted by the view! The service was outstanding from start to finish. We were upgraded upon check-in - such a nice touch! We experienced a lack...
More
Dear Guest,
First of all, please accept my aplogies for just now responding to your review. I check this site daily, but saw your review for the first time today, even though the site indicates the review was posted on January 21.
Thank you for your 5 star review! So pleased to see you were upgraded and enjoyed your room...
More
Stayed here for a few days right after Christmas (when it was actually quite warm in KC).
In terms of location, in KC this hotel is hard to beat. Right on the hill overlooking Country Club Plaza, in walking distance to all the shops and restaurants. I enjoyed just going down the hill and shopping or going to the bookstore...
More
Dear Guest,
Thanks for sharing your experience on Trip Advisor. We're happy to learn how much you enjoyed the hotel and that you think it's the nicest hotel in Kansas City.
We hope your travels return you to our great city in the near future and when they do, it would be our honor to serve you again.
Sincerely,
Don...
More
Staying here transports you back to the time of masquerade balls and grand receptions, like you would see from the 1920's (oak paneled walls were a nice touch) . I loved it. The staff, everyone of them, went out of their way to assist in any way. The rooms were great, especially the magnificent overview of the Plaza from our...
More
Dear Guest,
Thank you for sharing your experience on Trip Advisor. We appreciate your 5-star review!
We're very pleased to learn you enjoyed all aspects of your stay, and that time allowed you to enjoy breakfast in the Oak Room (view is incredible) and the live entertainment in the Oak Bar.
We will look forward to serving you again on...
More
First, Let me say, We are not too hard to please, and are very easy going, pleasant people, with expectations within reason.
RUDE service at the check in and check out.
This Hotel is AWFUL-I read all the reviews and decided I wanted to give it a try. BAD mistake. I am so dissappointed. We worked hard and saved for...
More
Dear Guest,
Obviously, we are disappointed to learn how unhappy you are about your stay with us. Please accept my apologies for the way you were treated at the front desk and for the issues you experienced in your room. Unfortunately, we don't have enough information to follow-up with our staff to ensure the appropriate associates receive the additonal training...
More
Larry at the front desk was the best. The executive level and room overlooking The Plaza was great. My biggest angst comes from the fact that the past two times I have been on the Plaza I've been accosted by aggressive homeless people. It is also well known (google Kansas City Plaza Gangs) that gang activity and shootings have taken...
More
Dear Guest,
Thanks for sharing your thoughts. We're happy to learn about how much you enjoyed our hotel and our staff. We'll be sure to share you comment with Larry.
It was concerning to read your comment about feeling safe on the Country Club Plaza. I'm disappointed to learn you were solicited by pan handlers. We have not heard this...
More
We found a dirty men's t-shirt IN OUR BED!! They took 20 mins to only send up housekeeping to change our sheets! We refused the sheets and asked for a new room. We were then moved twice (because the other rooms had hair in the bed and all over the bathroom floor, pee in the toilet seats, not to mention...
More
Dear Guest,
Please accept my sincerest apologies for the issues you found with your guestrooms. This matter has been fully investigated. There is no excuse for the t-shirt in your sheets and appropriate action has been taken with the associate who cleaned your room. You should not have been assigned to the other rooms as they had yet to be...
More
220 Reviews
151 Reviews
