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Holiday Inn Express Kansas City - Westport Plaza

2.5 of 5
801 Westport Rd., Kansas City, MO 64111
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Holiday Inn Express Kansas City - Westport Plaza
Ranked #74 of 109 hotels in Kansas City
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79 reviews from our community

    Trip type
Traveller rating
    9
    18
    24
    19
    9
Date Rating
Adelaide, Australia
1 review
5 of 5 stars Reviewed 21 May 2013 NEW

Was booked through my travel agent in Australia so I didn't know what to expect. Check in lady , Sophia is the greatest person I've ever had to deal with at a hotel. Nothing was to much trouble and she was always happy and smiling. Stayed in 409, cleaned to high standard every day unless do not disturb was on... More

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Spring Hill, Florida
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed 8 May 2013

Friendly check in, very average room, disappointing view. The hotel is located near some amazing and interesting businesses and restaurants. The art shop across the street is amazing and the "Flea Market Restaurant" next door is interesting and has a decent burger.

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See 2 more reviews by SFT_11 for Kansas City
Dallas, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 11 April 2013

I flew in on a monday in September for a medical school Interview. the location is fine and I used points, but I will never stay here again. I stayed for 2 nights in room 503. Little did I know that bed bugs infested the room. They got on all my luggage and bit me. Thank god I never have... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Kansas City - Westport Plaza, responded to this review
25 April 2013

Dear BryanH698, I am most disappointed and concerned to read your comments. I would greatly appreciate further information regarding your stay in order that I can investigate further. We have sent you a private message to obtain additional details about your experience. Regards, Brenda J. eMedia Coordinator IHGCare More

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Sarasota, Florida
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 11 March 2013

started off with problems in the reservation...staff was friendly but not accomodating or customer focused. Once that was cleared..hotel lobby had leakng roof, buckets near the elevators on my floor, mold stained ceiling and walls. My room had mold stained ceiling, mold in shower/tub and on Bathroom tile...carpet was frayed and patched...room smelled of smoky mildew, nothing plugged in, room... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Kansas City - Westport Plaza, responded to this review
28 March 2013

Dear nilmerg74, Thank you for taking the time to leave us a review about your stay. I want to assure you that our hotel is very proud of its level of service, cleanliness and quality of its product. I deeply apologize that for this visit you were disappointed with the condition of the room you were given. Your feedback is... More

Nebraska
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 19 February 2013

I paid 122.00 with tax to stay at this hotel, and I was seriously disappointed. I was going to stay at the Embassy Suites for the same price, but didn't book in time and it filled up. I normally am very content at a HIX, so this was surprising. This hotel had a feel to it, almost like it was... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Kansas City - Westport Plaza, responded to this review
5 March 2013

Dear Rio77, Thank you for posting a review of our property. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. I am deeply sorry that on this day you were disappointed with the food served and amenities malfunctioning. Your comments will be forwarded to... More

Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed 8 January 2013

For the price and poor service, I wouldn't stay here. I travel quite often for work and I stay frequently at Holiday Inn Express and this facility was not up to the high standard to which I can expect from Holiday Inn Expresses. Pro: Friendly staff Cons: Burnt eggs at breakfast, slow Internet, moldy bathrooms, and housekeeping stopped cleaning halfway... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Kansas City - Westport Plaza, responded to this review
24 January 2013

Dear arwest1, Thank you for taking the time to express your thoughts and concerns. I am more than pleased that you have mentioned our friendly staff. We are hospitality professionals who pride ourselves on delivering superior service and are happy doing so. Most importantly, I would like to apologize if the hotel conditions fell below your expectations. I have taken... More

VA
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 5 November 2012

Slow lift, so-so food (why can't they add a real kitchen and menu), normal (nothing special in the rooms, decor, or quarters). Bottom line, I was told they did some updrades, and had a managers weeekly special (aka Emb Suites). NO DICE! Stay if you looking for a flat-rate hotel/room. Nothing special going on here for the $$$

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Springfield, Missouri
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 September 2012

I have stayed at Holiday Inn Express Hotels previously, and when my husband said he had booked with this hotel for a meeting and wanted me to accompany him, I was excited. However, when I saw the exterior of the hotel and the very small parking lot (perhaps 10 spaces), I knew we were not going to have the best... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Kansas City - Westport Plaza, responded to this review
18 September 2012

Dear moknitter, Thank you for staying with us and leaving such a detailed review. I am deeply sorry you found our hotel less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve. If there is anything we can do to make your next stay more... More

Scottsdale, Arizona
Top Contributor
58 reviews 58 reviews
12 hotel reviews
Reviews in 28 cities Reviews in 28 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 3 September 2012

I travel a lot: from Holiday Inn Express to InterContinental. I think I know what is reasonable to expect from a hotel brand. I was very disappointed in this Inn. For full disclosure, I used Priority Club Reward points to stay here, although I would not use them here again. I went to the Kansas City Irish Festival, knowing that... More

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See 2 more reviews by Teresa M for Kansas City
IHGCare, Guest Relations Manager at Holiday Inn Express Kansas City - Westport Plaza, responded to this review
18 September 2012

Dear tsm122, Thank you for taking the time to provide us with your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Your feedback is our best resource for improving guest services. We thank you for sharing your thoughts and we hope you will give us the opportunity to serve you again... More

Los Altos, California
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 September 2012

In KC for a reunion, I chose this hotel because it was close to the event restaurant. My room was clean and fresh, and showed no wear and tear. The window opened! (although there is a bit too much traffic noise to sleep with it open). Bath was roomy. There was plenty of closet space (but needs a few more... More

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Additional Information about Holiday Inn Express Kansas City - Westport Plaza

Also Known As:
Holiday Inn Express Kansas City - Westport Plaza Hotel
Holiday Inn Express Kansas City - Westport Plaza Hotel Kansas City
Holiday Inn Express Kansas City
Holiday Inn Kansas City
Kansas City Holiday Inn
Address: 801 Westport Rd., Kansas City, MO 64111
Phone Number:
Region: United States > Missouri > Kansas City
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #74 of 109 hotels in Kansas City
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Discover what downtown Kansas City has to offer you at the convenient and comfortable Holiday Inn Express Westport Plaza. People say you have not been to Kansas City until you have been to the world famous Country Club Plaza. The Holiday Inn Express Westport Plaza is located 5 blocks north of over 200 shops and restaurants. The hotel s prime location puts our guests near 20 or more of the best tourist spots in Kansas City. These tourist spots include The Nelson-Atkins Art Museum, American Jazz Museum, Negro Leagues Baseball Museum, Sprint Center, Kansas City Power and Light District, and the Westport Entertainment District. Also close by are three of the best hospitals in the country including Children s Mercy Hospital, KU Medical Center and Saints Luke s Medical Center. If you like sports, then the Holiday Inn Express Westport Plaza is the place to be. Here at the Holiday Inn Express Westport Plaza we are passionate about taking care of you. This is why we offer a broad range of services & amenities including an on-site fitness center, complimentary wireless Internet access, 24 hour access to our business center. We also offer room service for lunch & dinner daily from The Westport Flea Market. Whether you are here for business or pleasure, The Holiday Inn Express Westport Plaza staff and management are here to serve you. ... more   less 
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Holiday Inn Express Kansas City - Westport Plaza
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