It is unfortunanat that we did have 6 cars broken into this weekend in our parking lot well as several other hotels within the Overland Park area. Our hotel does take security very seriously at our hotel and we have security that makes regular security rounds around the entire hotel. Although we do our best to make security rounds, professional... More

Thank you for comments regarding your recent stay in our hotel. I am glad you enjoyed your stay in our hotel. In reading your comments I noticed your comment regarding refridgerators and we do have a number of our rooms that do include refridgerators, and several spares for our rooms that do not include them. We hope to see you... More

I would like to thank you for your comments regarding our hotel and the room issues you incurred. This is not a Courtyard by Marriott standard to have cleanliness issues with our rooms and I can assure you that I have addressed this with my entire housekeeping department as well as my housekeeping manager. I appreciate you taking the time... More

I would like to thank you for your comments regarding your recent stay at out hotel. I understand your concerns for safety and can assure you our hotel is a very safe place for our guest to stay. We did have a couple of cars broken into in our parking lot during your stay, as well as other hotels within... More

I would like to thank you for your comments regarding your recent stay in our hotel. I am pleased you enjoyed your stay at our hotel. With this issue of the themostate being hard to control I am assuming you had one of our rooms with an older unit, we are scheduled to have the rooms with the older AC... More

I undertand your frustrations with the reservations you booked through Hotels.com for the incorrect dates, however Hotels.com aquires wholesale rooms from Marriott to sell we are not affiliated with them. When you book rooms on Hotels.com it is an advance purchase & is non refundable all changes must go through Hotels.com and can not be changed or reimbursed by the... More

Thank you for your comments on our hotel, I am glad your enjoyed your stay. We hope to see you again n your next trip to Kansas City. Sincerely, Kelly Kuns General Manager More

Thank you for your comments regarding your stay in our hotel. I am please to hear you enjoyed your stay with the exception of the slow service in the restaurant. We are always looking for ways to improve our service and appreciate comments such as yours so we can improve. We look forward to seeing you on your next trip... More

Thank you for your comments regarding your stay in our hotel, I understand your frustration that we are in a location that is not within walking distance to restaurants / shopping, however we do offer a complinentary shuttle service to restauarants & shopping in the area. We do hope you will stay with us on your next trip. SIncercerly, Kelly... More