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All 15 Maryland Heights hotels »

Sheraton Westport Plaza Hotel St. Louis

3.5 of 5
900 Westport Plaza Dr, Maryland Heights, MO 63146
Hotel amenities
3.5 of 5 stars 79 Reviews
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79 reviews from our community

    Trip type
Traveller rating
    22
    12
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Date Rating
Brenda G
St. Loius, MO
1 review
5 of 5 stars Reviewed 13 February 2012 NEW

There is not a better place for a meeting. I will never book anywhere else. From the meeting coordinator, Karina Belache to the concierge, John Gholston and his helper, Justin, there is no one better. They anticipate and have everything covered before you can even ask! They are the BEST!!!! More

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David W
Jackson, Tennessee
1 review
5 of 5 stars Reviewed 12 February 2012 NEW

My brother and I have been attending the show for years. Your staff has been kind and helpful, especially, Gina Fayek went out of her way several times to help me. She made the experience there very special. David Wingo -- Rm. 109 More

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Grace H
Greenville, Illinois
1 review
5 of 5 stars Reviewed 11 February 2012 NEW

My husband and I enjoyed our weekend stay at the Sheraton Westport. The rooms were immaculate and well decorated. We especially appreciated that they listened when we asked questions about the area. We found the front desk staff to be more caring and attentive than some cruise lines that we have used. They cared enough to make our 40th Anniversary... More

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Gina Fayek, Front Office Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this review
12 February 2012

Dear Valued Guest, I would like to thank you for taking the time to give us your feedback Pleased to know that our staff have met your expectations & made your stay more enjoyable. We strive to make every guest feel like they are at home away from home Happy anniversary & hope to see you again in the future More

Tom M
Maryland Heights, Missouri
1 review
5 of 5 stars Reviewed 11 February 2012 NEW

Completely OUTSTSANDING. Hospitality, food, accomodations - Just Outstanding!! John Gholston was there to greet us every day. More

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Gina Fayek, Front Office Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this review
12 February 2012

Dear Valued Guest, Thank you for your kind review we are pleased that we have met your expectations & delivered outstanding service Look forward to your next visit Thank you again More

Michelle N
Pacific, Missouri, United States
1 review
5 of 5 stars Reviewed 10 February 2012 NEW

We had a company meeting at the Sheraton at Westport Plaza. Our out-of-town guests stayed at the hotel, but we also had local staff (myself included) that drove into Westport for the meetings. We had our meetings at the Westport Conference Center and everything was excellent. From John's smiling face at the front door of the conference center to the... More

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Gina Fayek, Front Office Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this review
11 February 2012

Dear Valued Guest, Thank you for taking the time to give us your feedback.We are delighted to hear that John G & the team made the difference. I am also pleased you found our locatio ideal for your meeting needs Look forward to seeing you in the future More

Gerald F
Greenville, Illinois
1 review
5 of 5 stars Reviewed 9 February 2012 NEW

John Gholston and his team provided excellent service. They did a great job in demonstrating & exemplifying friendly, professional, and world class customer service. Thanks!!! More

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Gina Fayek, Front Office Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this review
11 February 2012

Dear Valued Guest, Thank you for your feedback & for staying with us Pleased to hear that John G & his team have exceeded expectations We look forward to your next visit Thank You More

Steve D
Denver, Colorado
1 review
1 helpful vote
5 of 5 stars Reviewed 8 February 2012 NEW
1
person found this review helpful

John Gholston and his team are outstanding. They go out of their way to be friendly, professional, and to deliver world class customer service. More

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Gina Fayek, Front Office Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this review
10 February 2012

Dear Valued Guest, Thank you for your positive feedback & for choosing the Sheraton Westport Conference Center Pleased to hear that John G & his team met your expectations We strive to make every guest feel like they are at their home away from home & it's with feedback from our guests that we continue to grow and provide great... More

Byron M
Boston, Massachusetts
1 review
3 of 5 stars Reviewed 1 February 2012

The bright spot was Shelly in the restaurant. She went above and beyond to make the experience memorable. The front dest staff was helpfulo and worked to accomodate our needs. However, getting a warm shower was not possible, as the water temp varies from freezing to scalding whenever I used the facilities. I had to have maintenance come and repair... More

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Gina Fayek, Front Office Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this review
3 February 2012

Dear Valued Guest, Pleased to hear that Shelly has met your expectations, she is certainley a star. Please accept my sincere apologizes for the water trouble in the room, I assure you that our team will look into it to ensure this does not happen in the future Thank You again & hope to see you in the future More

cdpfoo
Memphis, Tennessee
1 review
2 of 5 stars Reviewed 30 January 2012

We had 2 rooms at the hotel, After we left for dinner, we realized one of us forgot something in our room so upon going back here was an employee in our room with the door shut and locked. We of course called police and they were very helpful and catching the person cause he left immediately saying he was... More

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Chris B
Columbia, Illinois, United States
2 reviews
5 of 5 stars Reviewed 30 January 2012

We use Sheraton for meetings and sleeping accomodations for business travelers. Sara Newell, Corporate Sales Manager at Sheraton Westport is a delight to work with and she always goes the extra mile! More

Was this review helpful? Yes
Gina Fayek, Front Office Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this review
1 February 2012

Dear Valued Guest, Thank you for staying with us & for your feedback We are delighted to hear that Sara Newell always goes the extra mile in assisting with your meeting plans Thank You again & Looking forward to your next visit More

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Sheraton Westport Plaza Hotel St. Louis Also Known As

  • Sheraton Saint Louis
  • Saint Louis Sheraton
Address: 900 Westport Plaza Dr, Maryland Heights, MO 63146

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Sheraton Westport Plaza Hotel St. Louis
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