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Sheraton Westport Chalet Hotel St. Louis

3.5 of 5
191 Westport Plaza, Maryland Heights, Saint Louis, MO 63146
Hotel amenities
Sheraton Westport Chalet Hotel St. Louis
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189 reviews from our community

    Trip type
Traveller rating
    34
    65
    44
    25
    21
Date Rating
St. Johns, MI
Senior Contributor
43 reviews 43 reviews
35 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 21 May 2013 NEW

I stayed here one night as all the hotels in Clayton fully booked. I would say this is my last stay and I won't stay here again. The Room is tiny small and the bathroom is too small. There is a hole on the wall of Rm 360's bathroom and it make me feel uncomfortable when I was in shower.... More

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Sikeston, Missouri, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed 20 May 2013 NEW

Let me start off with the bad to get it out of the way. There were a few strands of hair on the sink, bathroom floor, and one towel. Nothing a wet paper towel didn't take care of in a few seconds. In the room by the sliding door (some rooms don't have these) there were bugs and scuff marks.... More

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Saint Louis, Missouri
1 review
5 of 5 stars Reviewed 6 May 2013

We had our awards ceremony here. The service was great and the staff really went out of their way to cater to us. The only negative moment in the night was the in regards to the sound qualiity of the projector. It made our video sound fuzzy, but the staff was GREAT!

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Saint Louis, Missouri
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 25 April 2013

The front desk staff was impressively helpful and attentive. I felt they would bend over backwards to accomplish any of my requests, immediately. The room service breakfast was delicious and delivered promptly even though we ordered at the last minute instead of filling out the card and leaving it on our door the evening before. The bed was also sooo... More

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SheratonWestportPlz, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review
27 April 2013

Dear Words2music, Thank you for choosing the Sheraton Westport Hotel for your recent stay and for your feedback We are delighted you enjoyed your stay and our staff went above and beyond to accomodate your requests I will be sure to share your comments with everyone. We look forward to having you back next time you are in the area! More

Mt Holly, NJ
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 16 April 2013

I attended a nurse educator's conference at Westport and found the older hotel very charming. I was greeted immediately by hotel personnel who stored my suitcase until my room was ready (early check-in). The room was well stocked with bath toiletries. The bed was beyond comfortable and the staff ever helpful. I dined at the hotel and found the food... More

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SheratonWestportPlz, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review
17 April 2013

Dear Whitecd2000, Thank you staying with us and for your feedback We are delighted to hear that you have enjoyed your stay with and all the amenities we offer. We are also Pleased that you have enjoyed our Sheraton Sweet sleeper bed made by Serta only for the Sheraton brand Thank you again for your feedback and we look forward... More

Murfreesboro, Tennessee
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 14 April 2013

I stayed at the Sheraton recently for a conference. I do not usually write long reviews, but this one needs to be written out. I tried to be fair about the experience.... The hotel overall is nice looking and appears to be kept up well for the most part. The meeting areas were nice, but a bit difficult to get... More

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SheratonWestportPlz, Front Office Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review
17 April 2013

Thank you for choosing the Sheraton Westport Hotels for your recent stay and for your feedback. I would like take this opportunity to sincerely apologize for the disappointing experience you encountered during your recent stay. Here at the Sheraton Westport, we understand that our guest want a clean comfortable room and everything in working order. We regret the inconvenience that... More

Vandalia, Illinois
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 9 April 2013

We always choose this hotel when in the St. Louis area. Can't say enough about it. The rooms are clean, spacious and the beds are WONDERFUL. Have never run into a staff member who wasn't courteous and would go out of their way to help you. Hotel is close to numerous good restaurants as well as a comedy club. Shuttle... More

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SheratonWestportPlz, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review
13 April 2013

Dear allthetimefun, Thank you so much for the review! We sincerely appreciate and value your feedback. I will share your comments with our team and thank them for providing such personal service. The Sheraton Westport Hotels is dedicated to exceeding our guests' expectations and providing above and beyond service. We are delighted that you will be visiting us again and... More

Hartsville, South Carolina, United States
Top Contributor
53 reviews 53 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 8 April 2013

My company puts us up in this hotel often. I've been here probably 12 separate times. The location is good. Lots of restaurant options, comedy club and bars within 400 feet of the front door. Nice employees but there are much nicer hotel options available.

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SheratonWestportPlz, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review
13 April 2013

Dear Thomasja37, Thank you for your feedback and for staying with us We are pleased to hear that you enjoy our property and the Westport plaza with lots of eating options, comedy club & Jazz & blues club. Thank you again for taking the time to review our hotel! We really appreciate it More

Top Contributor
53 reviews 53 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 29 March 2013

Stayed here on a four-night business trip. Check-in went quickly, I got a nice large room with a king-size bed, desk and comfy sofa. The room was clean and also had a coffee machine and a classy closet. I had a couple of beers at the hotel bar on two nights, where the friendly ladies served us with a smile... More

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Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 25 March 2013

The evening manager, a younger woman whose name unfortunately I can't recall, was just wonderful. When we had a problem (the hotel's shuttle didn't run early in the morning which we didn't know although the info is on their website), she fixed everything and had a taxi waiting for us at the appropriate time. She gave us a clean and... More

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SheratonWestportPlz, Front Office Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review
27 March 2013

Dear TookT, Thank you for choosing Sheraton Westport for your recent stay and taking the time to provide your review! I will share your comments with our staff and thank them for their service! We are delighted that you have enjoyed your stay with us and all the amenities we offer. For future reference our shuttles start at 6:30am and... More

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Additional Information about Sheraton Westport Chalet Hotel St. Louis

Also Known As:
Saint Louis Sheraton
Sheraton Saint Louis
Sheraton Westport Chalet Hotel St. Louis Saint Louis/Maryland Heights, MO
Address: 191 Westport Plaza, Maryland Heights, Saint Louis, MO 63146
Region: United States > Missouri > Saint Louis > Maryland Heights
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 15 hotels in Maryland Heights
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Seeing is believing! Sheraton Westport Hotels now boasts the completion of a multi-million dollar renovation, featuring stylish new guest rooms with impressive functionality, the ultra-comfortable Sheraton Sweet Sleeper™ Bed, and flat screen TVs. Our hotel is also conveniently located next to our sister hotel, Sheraton Westport Plaza Hotel St. Louis, and offers access to more than 20 restaurants, exclusive shops, and entertainment. We are also just minutes away from several Forbes and Fortune 500 headquarters. Meeting planners will appreciate the combined total of 42,000 square feet of meeting space and our state-of-the-art conference center.Come stay in the heart of St. Louis at the Sheraton Westport Chalet Hotel St. Louis and surround yourself with everything our exciting city has to offer. ... more   less 
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Sheraton Westport Chalet Hotel St. Louis
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