With the good reviews online, I thought this place would be better. The location is good. It seemed secure overall. The customer service was great.
However what really brought it down for me was the VERRRRRRRY SLooooooooooooooooooooooooooooooow internet speeds (both wired, and wireless) and I came back late in the evening and my room had not been cleaned that day...
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In general this is a good hotel. Quite new, clean, modern, great TV, quiet, in a great location near Forest Park with friendly staff. I've stayed her several times, and have been upgraded every time becuase of my Diamond status in Hilton Honors.
However, this visit, the internet service was ghastly. It felt like the days of dial up.
I...
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Reviewed 16 March 2011
Hands down, this was well worth the price we paid.
1. The staff asked what was the reason we stayed and told her that we were here for our child to get a second opinion at St Louis Children Hosp and she gave us a discount on our on-line rate.
2. King suite had everything you needed including microwave and...
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Hello Hoosier_family_01;
Thank you for staying with us and leaving your remarks on Trip Advisor. I understand that you will stay with us again and we really appreciate that. Just so you know, the Children's Hospital rate is offered year round, last room availability. We are only 1.4 miles from the hospital so it is very convenient. We do have...
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This is a favorite place for my 2 Belgians...they love the staff:) We travel with our two Belgian Tervuren dogs, they are our fur kids:) We are treated we smiles all the time. The Breakfast is really good -the pm snacks I wish were more health friendly..My husband is on low salt diet and there is not much to choose...
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Hi Patricia M;
I just want to thank you for your comments and make you aware that management does read them. However, I think there is some confusion on this review vs. this property; we are not pet friendly. We do great the guests with smiles and have handicap accessible rooms. I hope that you will stay with us in...
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Loved it. Clean. And great breakfast My son loved the pool and husband enjoyed the workout room.
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Dear Bettylynne;
Thank you for commenting in Trip Advisor. Not only do potential guests read it, but we do, too, as a team. We take all comments into consideration when discussing improvements for the property. We are glad that you found the property clean (we are know for our cleanliness) and I glad that your son enjoyed our indoor pool...
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I would recommend this hotel to all. Our visit went without a hitch and we had 7 rooms in our reservation with many special requests. The staff was professional and delivered terrific service. Our rooms were very clean and comfortable. Would stay here again!
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Thank you Kim R, for your comments! We read them all and learn from them! I am happy that you found our staff accommodating; customer service is what we are known for. We also have a great team that takes pride in keeping the property clean and well maintained. Please let us know if you are ever back in the...
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Great location, clean, good service, and quiet, comrtable room. The free breakfast was a great value.
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Dear annie_sid;
Thank you for taking the time to leave some nice comments in Trip Advisor! Greatly appreciated!
Happy to hear that the location worked for you and that you that our staff lived up to your expectations.
We do provide Fresh & Clean bedding to keep you comfortable during your stay.
Thrilled to hear that you enjoyed our Hot...
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We stayed here for one night on our way through town. The hotel is kind of tucked away in a commercial/residential development, but it is easy to find. It is new, clean, and parking is convenient. The rooms were well appointed and clean. Some noise was heard from the hall in the morning and and night, but it was mostly...
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Dear BeaconTraveler;
We are happy that you chose to stay with us when traveling with your family. We do read and appreciate all comments left in Trip Advisor. We can only learn and improve if we have honest feedback.
I am pleased that you found the property to be clean, easy to find, and ample COMPLIMENTARY parking.
I am concerned...
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Great locaiton, very new, very clean, very Hampton. Highlander Pub next door very convenient. Easy access on/off I 64.
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Good Afternoon, Hobietim;
Thank you for the taking the time to leave some comments on Trip Advisor. It is always appreciated, read, and responded to.
We are conveniently located in an Urban District on the outskirts of Downtown St. Louis with two entrances / exits to Hwy 64/40.
Our hotel is reaching its 6th year so I am happy that...
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We arrived late for a one night stay prior to an appointment at St. Louis Children's Hospital. They were super quick with our check in and even gave me a better rate than I had booked online. The breakfast was a typical Hampton Inn breakfast and the woman servicing the breakfast area was very helpful and friendly, brought extra snacks...
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Dear willowmom2011;
We are pleased that you found a new home when you are in the area. I do hope that everything turned out well while you were visiting Children's Hospital. And, yes, we are very convenient to the Hospital District and we can always call a cab for you, to avoid the parking garage.
Pleased to hear that our...
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91 Reviews
399 Reviews
