I chose this property based on tripadvisor reviews....and now I wish I hadn't.
Location: I am just passing through so location was not a top priority, however there are numerous restaurants and only a stones throw from the college.
Cleanliness: Shower curtain was stained and the shower had mold in various spots.
Room: I stayed on the fourth floor and...
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I am sorry the room did not match the standard set by the public areas of the property. Certainly that is something we strive for and we have a person who specifically goes through each room looking for areas of concern. We will have that person look at the problems you mentioned so that we can resolve them before the...
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Was driving from Kansas City to Branson. Stopped in Springfield for the night. Hotel appeared to be fairly new construction. Everything was nice, worked properly, and the staff was very friendly.
The room included free breakfast in the morning. Not great food, but was serviceable.
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Nice new hotel clean, not so close to the airport though.
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This is my third stay here. Every time the check-in desk staff is friendly and helpful. The rooms are clean and spacious. I miss the fridge in the room, but ice is plentiful and it's a fair price. (My first stay about a year ago was in a suite and there IS a fridge in there.) It's a great value...
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Thank you for your kind words. We strive to make each stay a positive experience and we especially love to hear from people who have been here multiple times as you have a great overview of what we offer here at the Holiday Inn Express and Suites. We have just upgraded the TV in each and every room so please...
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Nice hotel. Located a few blocks from the freeway so you don't get the road noise. Clean. Breakfast didn't have much fruit. There is no fridge in the room. We were on the first floor and it was extremely noisy.
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We picked this hotel because it's right across the street from Hammons Field. Check in was so fast, less than a minute and with two small boys running around like crazy people that's just what we needed. We had the king suite with the hide-away bed in the couch and the room was perfect. Very clean wth a microwave and...
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I am glad you had a good time. We look forward to seeing you next year. The games do have fireworks after the friday night games and they do put on a good show. Just an idea for those kids.
Dale Logan
Front Office Manager
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I felt the price for rooms was high, this is a beautiful place. The breakfast beats other hotels hands down. We had a patio room by the pool so my husband could sit out and smoke. The patio area had a nice view of the pool and very quiet while we were there. Room was clean but had a problem...
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Let me respond to your post in two parts. First let me say that we do take any pest control issue very seriously and do all we can to eliminate it for you and also any future guests who may choose to stay in that room. I was working the Front Desk at that time and should have done a...
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Nice-sized room and space, but the last time we stayed at a HEI, there was a microwave and fridge in the room; not here.
Great breakfast.
Be warned. There is NO SHADE on the pool. It was hotter than heck while we were there being in the pool in the direct sun was rough.
Very nice decor in this hotel.
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Thank you for your comments. You are certainly correct about it being hot at the pool right now. It seems like we are breaking record highs every day this week. We do have the umbrellas over the tables at the pool but in this heat they do little to help. Next time you are in town check out our mini-suites...
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We spent two nights while visiting some local attractions. The staff was friendly. The breakfast was good. The rooms were clean and comfortable.
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Reviewed 24 November 2009
I am very glad to hear your stay went well. I am especially happy to see that you gave our service the highest marks. This is an area in which we really strive to achieve high marks. Please come and see us again soon!
Dale Logan
Front Office Manager
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We were pleasantly surprised when we were offered a Jr Suite for a very reasonable price upon check in. The room was so large that we asked for a roll away bed for our son who kicks in his sleep and we ended up having enough room for 4 beds!! Everyone had a great night sleep. The service was great,...
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That is a great tip! Also you mentioned this area to have been a little scary at night and while I hope people do not find any area of Springfield too scary we do have two staff members on at all hours of the overnight to address any concerns. I am glad we found a room to accomodate your family...
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