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All 49 Springfield hotels

Arbor Suites Medical Mile

2.0 of 5
1260 E. Independence Street, Springfield, MO 65804-4284 (Formerly Howard Johnson Springfield/Medical District)
Hotel amenities
Arbor Suites Medical Mile
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78%
Ranked #17 of 49 hotels in Springfield
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106 reviews from our community

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Traveller rating
    58
    23
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    5
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Date Rating
Panama City, Florida
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 23 May 2013

I see this hotel has good rating from most people so maybe it was just bad luck on our part, but the roomed smelled bad when we opened the door, my husband track it to the refrigerator there was old nasty food in the fridge. The room had a dirty feel to it and the bathroom smelled like urine. The... More

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Tiffiany C, Manager at Arbor Suites Medical Mile, responded to this review
29 May 2013

Rosered231, Thank you for taking the time to tell us about your recent stay at Arbor Suites Medical Mile. I am sorry to hear that your stay was so unpleasant. This is not how we wish for your stay to go. I would appreciate a chance to discuss this with you. Please contact me at the hotel at your earliest... More

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed 2 May 2013

We had to stay here for a day when my dad was in the hospital. The rooms were clean and I heard the breakfast was good, however I ate at the hospital. We had a highway side room and the door did not have a good seal to you could hear the highway traffic all night. I was too tired... More

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Tiffiany C, Manager at Arbor Suites Medical Mile, responded to this review
3 May 2013

Mynanimal We really appreciate you taking the time to leave a comment about your recent stay. I'm glad that everything worked out with the room. We are sorry to hear the reason that you were here was a family emergency. If you are in the area again we hope that you decide to stay with us again! Hope al is... More

St. Paul, Minnesota
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 25 April 2013

We didn't bring our dog. Room 128 smelled like wet dog. I don't like the smell of wet dog. I had someone above exercising or rearranging furniture at 2:00 in the morning. No chance of sleeping for me! Breakfast was good. It ended at 9:00 and so we felt like we had to hurry. Don't know why the young staff... More

Was this review helpful? Yes 1
Tiffiany C, Manager at Arbor Suites Medical Mile, responded to this review
26 April 2013

2paradise Thank you for leaving us a comment about your recent stay! I am very sorry to hear that your stay wasn't good. It is our main goal to insure the satisfaction of each and every guest. If you would please contact me here at the hotel I would like a chance to discuss this with you. Please feel free... More

Missouri
Top Contributor
57 reviews 57 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 8 April 2013

My daughter and I stayed here while Christmas shopping in Springfield, Missouri. The staff was very friendly and helpful. The room was clean, quiet and comfortable and exceeded our expectations. The beds and pillows were very nice, allowing us to sleep very well. The restroom was clean and convenient. The Wi-Fi worked great! Parking was right outside the door. Even... More

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See 10 more reviews by dyana221 for Springfield
Tiffiany C, Manager at Arbor Suites Medical Mile, responded to this review
12 April 2013

Dyana221, Thank you so much for taking the time to tell us about your stay here at Arbor Suites Medical Mile. I am very happy that you enjoyed your stay! It makes us overjoyed to hear that we were able to exceed your expectations. We work very hard to insure all of the guests needs are met. We look forward... More

Farmington Hills, Michigan
Top Contributor
149 reviews 149 reviews
147 hotel reviews
Reviews in 92 cities Reviews in 92 cities
137 helpful votes 137 helpful votes
4 of 5 stars Reviewed 12 February 2013

Stayed at this motel in Springfield, MO while moving from Arkansas to Michigan last May. Got a spectacular rate last-minute using priceline's bidding process ($29 plus tax, came out to about $40). For that price this place cannot be beat. They have a lot of clients that are visiting the adjacent Cox hospital and for that reason they have a... More

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Tiffiany C, Manager at Arbor Suites Medical Mile, responded to this review
13 February 2013

Dear Valued Guest, Thank you so much for taking a moment to give us feedback about your stay! It is very much appreciated. I am happy to hear that your stay with us was comfortable. My team and I strive to make sure that each guest’s stay is comfortable and that we meet their needs. We work very hard to... More

Hudson, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 3 February 2013

I stayed at the Arbor Suites-Medical Mile which is located just across the road from the Cox Medical Center where my sister was a patient in the ICU unit. I had called to make a reservation not knowing what type of hotel this was. When I drove into the parking lot I questioned myself for thinking of staying there. That... More

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Tiffiany C, Manager at Arbor Suites Medical Mile, responded to this review
8 February 2013

Valued Guest, I want to thank you for taking the time to share your kind words about you recent stay with us here at Arbor Suites Medical Mile! I am extremely pleased to hear that we exceeded your expectations. It is our main goal that all of our guests have a pleasant and comfortable stay. We are dedicated to making... More

Owasso
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 23 January 2013

Any one staying in the Springfield, MO area needs to try out Arbor Suites. its by the Hospital, one block from James Epp Hwy, just blocks from 65, easy to 244, and the rooms are always clean with lots of room, a suite for the same price as a regular room not as nice. I come here every eight weeks... More

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StephanieSchebaum, Manager at Arbor Suites Medical Mile, responded to this review
24 January 2013

Thank you for taking time to post a review. We strive to be the best we can be and hearing from guest like you lets us know that we are doing good. We are in a great location with easy access to just about everything which makes it nice. Location, being budget friendly, customer service and cleanliness are four very... More

Springdale, Arkansas
1 review
4 of 5 stars Reviewed 18 January 2013

Very reasonably priced. Comfortable and clean. Special rates for people visiting friends or family in hospitals. Beds were good, plenty of pillows. Had handicapped shower available when we needed it. Lots of channels available on TV. Free breakfast. Great deal.

Was this review helpful? Yes
StephanieSchebaum, Manager at Arbor Suites Medical Mile, responded to this review
1 February 2013

Thank you for taking the time to post a review about our hotel. I am glad that you enjoyed your stay and you were satisfied with what we have to offer. Customer service is very important to us! I have a great staff here waiting to cater to your needs. We look forward to seeing you soon. More

Springfield, Missouri
Senior Reviewer
9 reviews 9 reviews
4 of 5 stars Reviewed 18 January 2013

What's wrong with this hotel? Very little. But the big disappointment is that there is no restaurant on site, and the only food service nearby is the overpriced cafeteria at Cox South Hospital, which has a limited selection on its menu each day. Secondly, there is only one wheel chair accessible table in the breakfast room. The laundry is on... More

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See 8 more reviews by Andrew G for Springfield
StephanieSchebaum, Manager at Arbor Suites Medical Mile, responded to this review
24 January 2013

Thank you for taking the time to review us on Trip Advisor. We encourage everyone to go on and let us know how their stay was, either good or bad. It lets us know how we are doing. I have an exceptional staff here and we take pride in what we do. As far as not having a restaurant on... More

St. Louis, MO
1 review
4 of 5 stars Reviewed 10 January 2013

I was very pleased with my experience staying at this hotel .... from my call to reserve a room to the way I was greeted when I entered ... the quality and cleanliness of the room and overall service for the time I stayed with them...I would recommend it for a comfortable stay ...

Was this review helpful? Yes
StephanieSchebaum, Manager at Arbor Suites Medical Mile, responded to this review
11 January 2013

Thank you so much for the great review! Customer Service is very important to all of us here at the hotel. Our goal is to go above and beyond to make sure every guest comes back. Thanks for choosing us and we look forward to seeing you soon. More

 
 
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Additional Information about Arbor Suites Medical Mile

Also Known As:
Arbor Suites Medical Mile Hotel
Arbor Suites Medical Mile Hotel Springfield
Crystal Hotel Springfield
Address: 1260 E. Independence Street, Springfield, MO 65804-4284 (Formerly Howard Johnson Springfield/Medical District)
Region: United States > Missouri > Springfield
Amenities:
Business Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotels in Springfield
#15 Business Hotels in Springfield
Price Range: $
Hotel Class:2 star (2*)
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