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Extended Stay America - Great Falls - Missouri River

2.5 of 5
800 River Dr. S., Great Falls, MT 59405
Hotel amenities
Extended Stay America - Great Falls - Missouri River
Ranked #21 of 29 hotels in Great Falls
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43 reviews from our community

    Trip type
Traveller rating
    5
    12
    14
    8
    4
Date Rating
Calgary, Canada
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 20 May 2013 NEW via mobile

We stayed here for three days in May, 2013 and found the property reasonable for the price we paid ($50 per night through Priceline). There is a $25 up charge for dogs per night. We found the staff friendly and accomodations reasonable other an a very hard king size bed. All in all the location was great so we would... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review
21 May 2013

Thank you for taking the time to write a review of your stay. It's great to hear that you enjoyed your overall 3-day stay at our hotel. We are very happy that you found our service to be friendly and that you enjoyed your room. Thank you again for sharing your experience with us. We would love to see you... More

Mustang, Ok
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 19 May 2013 NEW

Staff helped with my wife's physical needs. She has Parkinson's. Staff tended to our requests promptly. Stay was enjoyable due to room, bed and care from staff. Bed was very comfortable and temperature control was easily changed.

Was this review helpful? Yes 1
See 2 more reviews by MontanaMTNMan for Great Falls
Manager_11525, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review
21 May 2013

The staff and I read your review, and would like to thank you for writing such positive things about the staff. It's also great to hear that you and your wife were comfortable and felt well taken care of during your stay. Thank you again for sharing your experience with us. We would love to see you again, should your... More

Holladay, Utah
Contributor
15 reviews 15 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 14 May 2013

I did not make the reservation myself but in order to save money my company reserved several rooms here. I was very worried after reading several of the reviews but honestly for $49 a night I am not sure what travelers are expecting. The room was clean although it did smell of smoke. The room was spacious and included a... More

Was this review helpful? Yes 1
See 2 more reviews by Clarene11 for Great Falls
Manager_11525, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review
15 May 2013

Thank you so much for posting a review of our property. I am glad to read that you were pleased with our hotel and the amenities we offer. It pleases us to hear that you enjoyed the new flat screen television and kitchenette which are available in all of our guest rooms. As well, we appreciate your remarks about how... More

Moose Jaw, Canada
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 7 May 2013

Having read some of the reviews from such angry people, I was wary but had already made my reservation through Priceline (a great deal). I had expected tarantulas dropping from the ceiling, and used motor oil flowing down the hallways. Nah. The place was great. Clean lobby. Clean hallways. Clean room. Quiet. Friendly staff. No smell of smoke anywhere. What... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review
9 May 2013

The staff and I read your review, and would like to thank you for writing such great things about our hotel. I am glad to read that you were pleased with your stay and would love to see you again, should your travels bring you back to our area. More

Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 7 May 2013 via mobile

The front desk personnel provided great service and interacted with guests passing through the lobby. Rooms are a good size to stay in. Issues that negatively impacted my stay is wall of smoke that hits you in the face when step off the elevator on the 3rd floor. Also, an outdated movie guide was located in the room. It may... More

Was this review helpful? Yes
See 2 more reviews by 19Crazy_Willy69 for Great Falls
Manager_11525, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review
9 May 2013

Thank you so much for posting a review of our property. I am glad to read that you were pleased with your overall stay at at our hotel. We appreciate you letting us know that there was a slight smoke odor in the third floor and that you did not have the correct TV Guide in your room. We will... More

Calgary, Alberta
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 13 April 2013

My brother booked this hotel at the last minute and it was the WORST hotel we've ever stayed in......EVER! The front desk staff are so unfriendly, the rooms are disgusting, dingy and old, the beds are rock hard with the creepiest bedding and to top it all off I left my Apple phone charger plugged into the wall when we... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review
16 April 2013

I received a copy of your review, and wanted to take a moment to personally respond. I was disheartened to read that the cleanliness of the hotel and the professionalism of our staff did not meet your expectations. Please accept our apologies. As this hotel’s manager, I can assure you that I have spoken to the hotel staff to ensure... More

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1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 11 March 2013

I booked the hotel for a long weekend to cover an event for work. It was the worst hotel stay I've ever had. The walls are so thin you can hear the room next to you clearly. The bed is completely uncomfortable. When I came back from work on Friday and Saturday, just looking to relax, the room reeked of... More

Was this review helpful? Yes 1
Eleal, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review
13 March 2013

Thank you for your taking the time to review our property. I sincerely apologize we were not able to meet your expectations during your stay with us. I do appreciate you bringing your concerns to our attention thus allowing us the opportunity to address these with our associates. Once again, I am sorry your stay was not the best and... More

kalispell, montana
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 11 March 2013

I really wanted to love this place, because the front desk people were so great. Exceptional, in fact. The location next to the Missouri River, with a wonderful walking track and small park next door, is outstanding. A room with a river view is spectacular! The room was clean enough. HOWEVER, I can only give it a 2 star review... More

Was this review helpful? Yes 1
Eleal, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review
13 March 2013

Thank you for your recent review of your stay. I sincerely apologize that the bed was so uncomfortable and for the smoke that entered your room during your stay. I appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town. More

Billings, Montana
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 8 March 2013

My room was very clean, an average hotel room, it was a bit outdated, but it definitely worked. The "continental breakfast" was not so....coffee and oranges don't count, it would stop me from staying again

Was this review helpful? Yes 1
Eleal, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review
13 March 2013

Thank you for taking time to write a review of our property. I apologize as we do not offer a larger breakfast selection. Our Breakfast is more of a Grab & Go. I hope you give us another opportunity to stay with us in the future should your travels bring you back to Great Falls. Thank you again for your... More

Surprise, Arizona
Top Contributor
81 reviews 81 reviews
10 hotel reviews
Reviews in 38 cities Reviews in 38 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 18 February 2013

The hotel would be OK for extended stay, since they have a nice mini kitchen and comfortable sitting/work area. We stayed two nights with a King at $70.00 night, which is a bit steep. The "Grab and Go" breakfast is "kind of silly". It is a mini,mini "breakfast". Pretty much what you have is "granola bars", orange or apple, coffee,... More

Was this review helpful? Yes 1
See 2 more reviews by retireddl for Great Falls
Eleal, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review
2 March 2013

Thank you for taking the time to write a review of your stay at our Great Falls Location. The Grab and go Breakfast you mention is something we just added to our list of amenities in hopes we meet our guests standards, yet for you we seem to have failed to do so. For that I am truly sorry. I... More

 
 
 
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Additional Information about Extended Stay America - Great Falls - Missouri River

Also Known As:
Extendedstay Hotel Great Falls
Address: 800 River Dr. S., Great Falls, MT 59405
Region: United States > Montana > Great Falls
Amenities:
Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #21 of 29 hotels in Great Falls
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
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