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Holiday Inn Express & Suites Helena Hotel Reviews, Helena

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Holiday Inn Express & Suites Helena

2.5 of 5
3170 N Sanders Street, Helena, MT 59602
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Holiday Inn Express & Suites Helena
40 traveller photos
Ranked #5 of 22 hotels in Helena
4.5 of 5 stars 68 Reviews
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68 reviews from our community

    Trip type
Traveller rating
    49
    14
    2
    2
    1
Date Rating
Madison, Wisconsin
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
“Great place to stay”
5 of 5 stars Reviewed 13 May 2013 NEW

Truly enjoyed this hotel. Great front desk. Great location (you can walk to the mall or Buffalo Wild Wings). Rooms were VERY clean as was the entire hotel. The price was a little high, but it is worth the price.

Was this review helpful? Yes
IHG3170, General Manager at Holiday Inn Express & Suites Helena, responded to this review
14 May 2013

We are pleased that you found your room met your standards of cleanliness. Our team tries very hard to offer rooms that are clean and comfortable so your stay will be as perfect as we can make it. Thank you for your positive comments, we appreciate your business. Rosemary & Team More

Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
“Always love staying here!”
5 of 5 stars Reviewed 12 May 2013 via mobile

We always stay here when in Helena. We have never had any issues or complaints. Customer service is perfect. This is the way a hotel should be. One little note on our room this time; our bathtub appeared to have the beginnings of age showing on the caulking. May have been a little dirty. Otherwise perfect as always.

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IHG3170, General Manager at Holiday Inn Express & Suites Helena, responded to this review
13 May 2013

Thank you for taking the time to write your review of our hotel. We are pleased you enjoyed your stay with us again. We have a program where all of our rooms are periodically 'refreshed' and any maintenance that is needed is completed. I am sorry that your room had not undergone it's needed 'refreshing' and hope that when you... More

alberta,canada
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
“Living up to Promises”
5 of 5 stars Reviewed 6 May 2013

This is one of the best hotels that we have ever stayed in. On our way to Arizona, in January, we stayed one night at this location. I have eye drops that must be refrigerated, if not opened, to prevent them from spoiling. The standard rooms do not have refrigerators and I had mentioned my concern with that in a... More

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IHG3170, General Manager at Holiday Inn Express & Suites Helena, responded to this review
7 May 2013

Thank you for your positive comments. I am happy that you stayed with us again and that we were able to upgrade you to a suite for your stay with us. We are always happy to upgrade our guests when we have availability and to make sure your stay is as comfortable as possible. Once again thank you for choosing... More

yyc
Senior Contributor
32 reviews 32 reviews
23 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
“Poor front desk customer service”
2 of 5 stars Reviewed 5 May 2013

I attempted to check-in to this property on 5/4/13 at about 8:30 pm. There was no one at the front desk and I waited for 10 minutes. I then picked up the lobby phone to phone the front desk (as the sign says) and no one answered (about 50 rings). I then waited in the lobby for another 10 minutes.... More

Was this review helpful? Yes 1
See 3 more reviews by yyclhryyc for Helena
IHG3170, General Manager at Holiday Inn Express & Suites Helena, responded to this review
6 May 2013

I apologize for your recent experience when trying to stay at our hotel. We would like to thank you for your review and comments which we take seriously and we will look further into your remarks. Our front desk guest service agents do have some duties to perform that may take them away from the front desk but this should... More

Las Vegas, Nevada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Good Value”
4 of 5 stars Reviewed 8 April 2013

I have stayed twice at this property. It is clean, easily accessible from the I-15 freeway, and the staff is pleasant and professional. It is also quiet...I heard no traffic noise at night. The gym was small, but equipped with a variety of new, well-maintained machines. I stayed there once to help move my son into nearby Carroll College and... More

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IHG3170, General Manager at Holiday Inn Express & Suites Helena, responded to this review
9 April 2013

Thank you for taking the time to write your review about our hotel. We are happy that you and your daughter chose to stay with us when there are so many hotels in Helena to choose from. My staff and I were happy to hear you enjoyed your stay. We hope that when you visit your son and daughter you... More

Boise, ID
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Still on our college tour...”
4 of 5 stars Reviewed 28 March 2013

Our second stop was Carroll College in Helena. We stayed at this HI, about a mile from the campus. Hopeful that this HI would be as good as the one in Bozeman, we were going to be here for two nights, one with our son and one without as we be overnighting at Carroll. No microwave or refrigerator in this... More

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IHG3170, General Manager at Holiday Inn Express & Suites Helena, responded to this review
1 April 2013

Congratulations on your son's soon to be college. We are happy you chose to stay with us at the Holiday Inn Express Helena. Our standard rooms not have the refrigerator or microwave only our suites offer those amenities but please contact me on your next to Helena and I will personally upgrade you. You will see that our suites offer... More

Helena, Montana
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“great for birthdays”
5 of 5 stars Reviewed 21 March 2013

a great stay with a birthday party at this hotel a great bed right next to shopko and power townsand. the pool was great but the pool came with restroom? one more thing a great breakfast bar how do i get to the restroom in the pool area

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IHG3170, General Manager at Holiday Inn Express & Suites Helena, responded to this review
25 March 2013

Thank you for your review of our hotel. We are pleased you enjoyed your stay and the birthday party we have guests that come to stay with us for many different reasons so we happy you enjoyed your day. The pool restroom was the door opposite the spa and has a shower and baby changing unit and is also ADA... More

Hamilton, Montana
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Great place to stay”
5 of 5 stars Reviewed 9 March 2013

My daughter and I spent one night here and enjoyed the service and cleanliness.I am a hotel snob when it comes to cleanliness, lol. We were weary travelers and took advantage of the Jacuzzi which was great. The room was VERY clean and comfy. After an early workout in the fitness room we enjoyed breakfast before checking out. Jan was... More

Was this review helpful? Yes
IHG3170, General Manager at Holiday Inn Express & Suites Helena, responded to this review
11 March 2013

Our team is very happy to read that you and your daughter enjoyed your recent stay here at the Holiday Inn Express Helena. We are pleased that we exceeded your expectations and found our hotel to be clean and comfortable. I will pass your comments on to Jan who we agree does a wonderful job of making sure breakfast is... More

Great Falls, Montana
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
“extraordinary!!”
5 of 5 stars Reviewed 7 March 2013

We recently stayed at the Holiday Inn Express for a basketball tournament. The service was exceptional as were the accomadations! The staff was polite and helpful, the rooms were clean and the breakfast was exceptional. We will definitely stay there again and at other Holiday Inn Express

Was this review helpful? Yes
IHG3170, General Manager at Holiday Inn Express & Suites Helena, responded to this review
11 March 2013

Thank you for choosing our hotel for your recent stay in Helena. We are pleased that you got to enjoy our wonderful breakfast and that you liked your room. Our team is always happy to welcome sports teams to our family and we hope you choose to stay with us again in the future. Once again thank you for taking... More

Pincher Creek, Canada
1 review
“fabulous!”
5 of 5 stars Reviewed 9 February 2013

My husband and I spent one night at the Holiday Inn Express and it was a wonderful experience. We have no complaints what so ever. We enjoyed the pool and the hot tub - very nice after a long day of driving! There were free newspapers and apples available at the front desk and tea and different kinds of coffee,... More

Was this review helpful? Yes
IHG3170, General Manager at Holiday Inn Express & Suites Helena, responded to this review
11 February 2013

My team and I would like to thank you for taking the time to review our hotel in a positive way. We are pleased that you enjoyed our property and liked our breakfast, we try to make all our guests comfortable and feel at home. As always we appreciated that you chose our hotel for your stay. We hope to... More

 
 
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4.5 of 5 stars 68 reviews
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Additional Information about Holiday Inn Express & Suites Helena

Also Known As:
Holiday Inn Express & Suites Helena Hotel Helena
Holiday Inn Express & Suites Helena Hotel
Holiday Inn Express And Suites Helena
Address: 3170 N Sanders Street, Helena, MT 59602
Phone Number:
Region: United States > Montana > Helena
Amenities:
Business Centre Fitness Centre Free Breakfast Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotels in Helena
#4 Family Hotels in Helena
Price Range: $$
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Holiday Inn Express & Suites Helena
3170 N Sanders Street
Helena, MT 59602
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