Had to go and train in the middle of the freezing winter... the snow and ice never melted in the 5 days I was there. The staff kept all the walkways safe and kept an updated list of closed businesses (a lot of power lines were down) in the lobby for us. The rooms were warm and clean with no...
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We ordered a non smoking room, but the room smelled of old cigarette smoke. The tub and shower unit was old and dirty looking. The worst part was there were several Spanish speaking men sitting outside the building smoking and visiting, all the time and this made my mother and I pretty nervous, no to mention how tacky it looked....
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As General Manager I want to thank you for taking the time to post a review. Our success i dependent on the feedback we get from our loyal customers. I am sorry to hear that your experience with us was less than satisfactory. I just wanted to let you know that we are looking in to a contractor that will...
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We checked in for two nights and left the next day. We were there for a 20 year high school reunion from Arizona. Not sure how this place got four stars on here. But we had no other choice - everything else was booked.
The hallways smelled of smoke as if 100 people smoked there for the last year with...
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As the General Manager here I do apologize that your stay was less than perfect for you. I want to assure you that we have taken steps to make sure the rooms do not smell musty by purchasing a dehumidifier during the summer months. We have also started replacing the ac units in the rooms this summer so we have...
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It started when we checked in. We had made reservations weeks before and upon checking in my family was charged one rate for one night and my parents checking in right behind me were charged $20 more for the one room for one night. The clerk checking us in couldn't explain why and instead of saying I'll get that taken...
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I'm Jessica, general manager of this hotel. I would like to thank you for offering this feedback about your recent stay with us. I deeply regret that you had such a poor experience with our front desk team member. We want all of our guests to have the best experience possible from the time they arrive to the time that...
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I stayed here on the seventh and the staff were excellent and very helpful. The hard working, and very polite staff combined with a dedicated manager run a very accomodating hotel
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My name is Jessica Sherman, the general manager here at the Super 8. Thank you for your positive feedback! I'm so glad that you enjoyed your stay with us here in Norfolk. We hope you will come back to see us again and we will show you the same great hospitality that you were shown upon arriving with us in...
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I stayed here coming through town on icy roads. The staff was very helpful in getting my bags to the room and making sure I had everything that I needed. They had apple cider and hot chocolate ready for the cold travelers as well as cookies. It was great to be in a nice place that I felt secure. The...
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Thank you for your wonderful comments regarding the great hospitality service you were given when you checked in. It is always our goal to earn that Perfect 10 and we are glad that we could do that for you. I will pass along the comments to the staff and let them know they are doing a great job with our...
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I really enjoyed my stay at the Norfolk Super 8 Motel. The cost was low and the quality and cleanliness and comfort were high. For a minimum price I had a refrigerator, microwave, coffee maker, table, desk, dresser top space, comfortable bed, good air conditioner, and a clean roomy bathroom. Thanks!
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Thank you for staying with the Norfolk Super 8. We are glad that you enjoyed your stay and the room amenities while you were here. If there is anyone who may be coming through Norfolk and needs a place to stay that you may work with, I would appreciate you referring them to our hotel.
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I didnt have any issues with this hotel. It was good, clean, friendly, cool and would stay here again. I enjoyed the wireless and great tv cable channels.
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Thank you for posting your recent experience at our Super 8 on Trip Advisor to let other travelers know of your experience. We are happy that you enjoyed the Hi Speed Wireless Internet and the television channels we offer.
We look forward to seeing you again on your future stays in Norfolk.
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We booked this hotel in my former hotel because it was cheap, but when we got there and looked around we couldn't stay.
The walls were water damaged, the curtains were off the rod. The bathroom was dirty and I was afraid of what was lurking under the bed. By the looks of things I couldn't be sure the sheets...
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I deeply regret your dissatisfaction with your recent stay our hotel. We strive to provide award winning service it is apparent that we did not provide that to you. The feedback that you provided is appreciated because we know it will only make us better.
I do apologize that you were inconvenienced by a less that welcoming room at your...
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My husband and I stayed at the Norfolk, Neb Super 8, because of my Mother's household auction. She no longer has enough beds for us to stay overnight as is moving to an apartment.
I made my reservations over the phone and called the motel, directly. We had to take our dog with us and while the person who took...
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