When we checked in they offered to upgrade our double room to a king for $60. The only thing was, we had prepaid for a king room. Only after we showed our email confirmation did they change our room. When we got to the room the bathroom floor was dirty- specifically around the toilet. We called and asked to speak...
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Dear Hotelier,
We are extremely sorry for the apparent misunderstanding. The offer that the front desk agent presented to you was either an upgrade to a room in our newer tower with a king size bed, or an upgrade to a larger suite with a king size bed. The bed type and smoking preference of a room are requests attached...
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We got a deal, otherwise I wouldn't normally stay in a hotel known for its night clubs. The room was clean and stylish without being garish. There's a Coffee Bean in the lobby which I like. The pool has this fake sand around it that is the same stuff they put in ashtrays, which gave me the feeling of being...
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Dear Los Angeles Guest,
Thank you for your honest review of the Palms Casino Resort. We are thrilled that you were pleased with your accommodations and found value in staying at our property. Though our nightlife options definitely attract a certain type of crowd, we truly believe that we can accommodate all types of clientele. Thank you again for your...
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As much as the rooms are good and beds are comfortable be prepaid to pay, pay and pay. First off out a group of five of us staying there no two people had the same rate. Once we checked in we learned about all the other charges such as the “resort fee” that is $15 plus tax per day makes...
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Dear Carson City Guest,
We appreciate your feedback on your recent stay at the Palms Resort Casino. We have received personal feedback from a member of your group about this situation as well and our Guest Relations Manger will be contacting the source of the feedback promptly. We apologize for any inconveniences that may have colored your stay with us,...
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After many years visiting the Palms, working in the Palms, playing and eating in the Palms, I finally got the chance to STAY at the Palms! Having first visited the property shortly after it opened years ago, I have followed its progress and that of its innovative owner/operator, Mr. George Maloof. Before I begin the review, I have to say...
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Dear Los Angeles Guest,
We certainly appreciate your thorough review of your stay at the Palms Casino Resort. It is always great to read feedback from guests that have enjoyed the entirety of their time with us, and we are humbled by your kind words. We are pleased that you were satisfied with your accommodations and impressed with the service...
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My husband and I did a staycation here for our anniversary. Our Jr. Suite in the Palms tower was nice, but nothing special. When I think suite, I would at least expect robes in the room. There were none, the toiletries were just okay, the furnishings were pretty average. We did have a nice view of the strip. The thing...
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Dear Las Vegas Guest,
Thank you for staying at the Palms Casino Resort. We are so pleased that you chose to share your anniversary with us! We agree that Alize is an amazing dining outlet, and we are glad that you enjoyed your experience. However, it is obvious from your review that the rest of your stay did not meet...
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We purchased Groupon and were very excited to stay at The Palms. We had already made restaurant reservations at Nove (good restaurant) before we checked in, but we contacted the concierge (Jannet) to request a nice table with a view of the city. When we got sat down, we had no view of the city.
At the same time we...
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Dear Spring Guest,
Thank you for staying at the Palms Casino Resort during your recent visit to Las Vegas. It is disheartening to learn of your difficult experience with us, and your frustration is undoubtedly understandable. Please accept our sincerest apologies for the apparent lack of communication. As situations and circumstances in this industry are always shifting and can change...
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My boyfriend and I made a reservation a couple nights before our stay from travelocity and recieved a Thanksgiving Special. We were very excited about the discount amd upon arriving we recieved another free upgrade to a condo suite in the Palms Place! We have never been treated so great at a hotel before. It made our Vegas expirence amazing!...
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Dear Hotelier,
We sincerely appreciate your honest evaluation of Palms Place. We are delighted that we were able to create a memorable Thanksgiving Day weekend for your party, and we take pride in our ability to provide superior guest service such as the service you experienced. Thank you again for your kind remarks, and we look forward to visiting with...
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Six years ago, I stayed here and hated the experience. Time has a way of diminishing memory especially when I received a very generous offer that included free play and a complimentary suite for up to three nights. I ventured to try it again for two nights and though this time the experience was somewhat more pleasant, I still am...
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Reviewed 19 August 2005
Dear Ontario Guest,
Thank you for allowing the Palms Casino Resort another opportunity to serve you. We are disappointed that you were not satisfied with your recent experience. We are pleased that you enjoyed your accommodations, but we are certainly saddened that you felt the rest of your stay to be lack luster. Our venues are very often booked for...
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We had been to the Palms previously to dine and gamble, but It was our first time staying at the Palms. I booked three nights for my wife and I just before the Thanksgiving weekend. The check-in was fine, and the staff was friendly and pleasant. The $16.80 daily resort fee is returned in the form of a bar credit,...
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Dear San Diego Guest,
Thank you for taking the time to share your experience at the Palms Casino Resort. We are pleased that you were met with pleasant and friendly staff, but disappointed that you found your overall experience to be lackluster. We will be renovating the Palms Tower in the near future and updating the amenities and décor for...
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Based on previous stays, Palms Casino Resort was on its way to becoming my new favorite home in Las Vegas. This week's experience was something out of the Twilight Zone.
Our first assigned room was currently occupied by a VERY startled couple. Oops! Sorry.
The DAILY $16.80 "resort fee" should be renamed the "We hate you" fee because its sole...
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Dear Columbus Guest,
Thank you for staying at the Palms Casino Resort. We are pleased to know that you have enjoyed previous visits with us, but disappointed to read that you were not satisfied with this most recent experience. Guest service is certainly our highest priority at the Palms, and it is regrettable that this was seemingly not reflected. The...
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