I am the social chairman of a large group in Reno. After arranging monthly meetings through the banquet manager and holding 2 consecutive monthly meetings at the Airport Plaza, our large group arrived for the monthly meeting and was greeted by a dark meeting room and no food or service. When I contacted the General Manasger I was told we... More

I had to come into reno to comfort my mother in her final hours and found the 2 nights I spent here to be very unsatisfactory. At my Initial checkin I stood talking to desk clerk with a small dog in my arms for several minutes prior to getting my room. Small dog as in 4 lbs. The clerk was... More

room and furniture are in need of updating. good location and value. More

I had to leave my timeshare because repairs were being made & I was not informed in advance. Being a BW. member, I called, and was given a room with fireplace,recliner, round table, 4 chairs, microwave, refrig. computer access, It was better than the 3 rm. timeshare place for under $100.00 a day. The staff and maintenance needed on the... More

The staff at the front desk and at the restaurant/bar were friendly and helpful. The hotel has a free van available to take guests within two miles of the hotel 24 hours. My only complaint is that over two days I asked to have a broken lamp in my room fixed. No one came to fix or replace it. More

This hotel was beautiful, with a massive entry and ample parking. The hotel and rooms were very clean, and we did not detect any odors from smoking, which is often a problem when visiting Reno. Shampoo and toothpaste samples were available at the front desk. I couldn't find my toothbrush and they were happy to provide one. There's a restaurant... More

As a BW Rewards member, I used my points to stay 1 night free over NYE. When I checked in, the desk agent didn't have me sign anything and I left a cash deposit on the room. Upon check out, Kayla (front desk agent) was extremely rude and unprofessional. She tried to charge me for my room even though I... More

Best Westerns are usually reliable but this one was poor, the room was oddly shaped with no microwave oven or fridge. Worse there was obviously supposed to be a fridge and despite this being a room they used for guests with pets the wiring and sockets in the fridge enclosure had been left dangling. We called and asked for a... More

This facility is more designed for confrences.banquets etc;. We spent the night there on 17 Sept 2011. Room was very outdated, could hear noise in hallway from other guests and cleaning personnel.Breakfast or even breakfast snacks was not provided without charge. Paid over $150.00 for the sorriest Best Western facility we'v ever visited. Recommend obtaining a room in a Casino... More