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BEST WESTERN PLUS Sovereign Hotel

3.0 of 5
401 Winchester St, Keene, NH 03431
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BEST WESTERN PLUS Sovereign Hotel
Ranked #5 of 6 hotels in Keene
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111 reviews from our community

    Trip type
Traveller rating
    43
    35
    19
    7
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Date Rating
Wellfleet, Massachusetts, United States
Senior Contributor
33 reviews 33 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 8 May 2013

We had no idea where to stay in Keene when we had to go there but were pleasantly surprised with the Best Western Plus. The room was clean, in good repair and the desk staff was very helpful and friendly. This property was as good as many top rated placed we have stayed. It was directly off the highway but... More

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KAMLESH P, Owner at BEST WESTERN PLUS Sovereign Hotel, responded to this review
9 May 2013

Thank you for the terrific review. We are delighted to hear you enjoyed your past stay at our hotel. Our team of staff goes above and beyond to meet each guests individual needs. We are glad you enjoyed our extensive, complimentary, Full Hot Breakfast we provide each morning. We are looking forward to your next stay. Thanks again. More

Bridgeport, Connecticut
2 reviews
5 of 5 stars Reviewed 7 May 2013

I cannot say enough nice things about this hotel! After living in New Hampshire for 12+ years and traveling to Keene a couple days a week, I've passed this hotel hundreds of times. I've since moved away and was recently in Keene for a birthday party and needed lodging. Honestly, I originally picked this hotel for two reasons: the pool... More

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KAMLESH P, Owner at BEST WESTERN PLUS Sovereign Hotel, responded to this review
9 May 2013

Thank you for the fantastic review. It always rewarding to hear we exceeded a guests expectations. As you mentioned our staff loves to accommodate guests to meet their unique needs. We are very appreciative of your business and hope to see you again soon. More

1 review
5 of 5 stars Reviewed 2 May 2013 via mobile

I enjoyed my stay all three times. The staff are very friendly and helpful. The breakfast is wonderful and full of variety. Eggs sausage/ bacon, French toast, pancakes, cereal, bagel, toast, muffins, and juices/coffee/water. My only complaint is there are hidden fees. You are charged $7 for parking your vehicle. We reserved two rooms, because we have four kids, and... More

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KAMLESH P, Owner at BEST WESTERN PLUS Sovereign Hotel, responded to this review
7 May 2013

Thank you for taking the time to write on TripAdvisor, we appreciate your wonderful review. We are glad you enjoyed the Full Hot Breakfast Buffet that is provided each morning to help start the day off right. Thanks again , see you soon. More

Litchfield, New Hampshire, Usa
1 review
5 of 5 stars Reviewed 23 April 2013

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Review collected in partnership with Best Western

KTBESTWESTERN, Owner at BEST WESTERN PLUS Sovereign Hotel, responded to this review
25 April 2013

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Philadelphia, Pennsylvania
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 of 5 stars Reviewed 22 April 2013

I spent one here. I will never stay in another Best Western Again! I'll just list the problems. Bed was uncomfortable. The sheets felt like sand paper. Towels were very thin. The pool area smelled like Clorax Bleech rather than clorine. The room had a bad smell and there was mold in the grout in the bathroom.

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KTBESTWESTERN, Owner at BEST WESTERN PLUS Sovereign Hotel, responded to this review
29 April 2013

Thank you for taking the time to write such an honest review. We welcome such critical reviews to help us in our constant strive for perfection. We hope on your next visit to Keene you give us another try, I assure you you will have a wonderful hotel experience. Thank you. More

New York City, New York
Senior Contributor
44 reviews 44 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 22 April 2013

We stopped in at this motel due to inclement weather at eleven am with no reservation and they made us and our dogs feel so welcome. They gave us a room around the back with a sliding glass door to make it easy to take the dogs in and out. The room had a fridge and microwave which we appreciated... More

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KTBESTWESTERN, Owner at BEST WESTERN PLUS Sovereign Hotel, responded to this review
23 April 2013

We are delighted you and your family enjoyed your stay. We not only lead the industry in superior customer care for humans, but pets as well. We understand pets are part of the family and love to accommodate them in our hotel. We hope to see your family again soon, and we thank you for your patronage. More

maine
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 19 April 2013

1st visit in many years. Received a nice goody bag for being a Rewards club member. Pool was under repair. Bfast was good. Room generally clean but in need of cosmetic upgrade and deeper cleaning. Rest/pub nice.

Was this review helpful? Yes

Review collected in partnership with Best Western

KTBESTWESTERN, Owner at BEST WESTERN PLUS Sovereign Hotel, responded to this review
23 April 2013

Thank you for taking the time to write a review on TripAdvisor. We appreciate all of our loyal Best Western Rewards members and show our appreciation at every opportunity we get. We are excited you enjoyed our Full Hot Breakfast Buffet included for every guest seven days a week. We hope to see you again soon at the Best Western... More

1 review
2 of 5 stars Reviewed 16 April 2013

We drove 38miles out from our children to stay here because of the good reviews and the indoor pool for our grandson to use on spring break. We were told the pool would be repaired by the 8th and we were not scheduled to arrive till 13th. Upon arrival told would be ready on 16th and then on 17th. Not... More

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KTBESTWESTERN, Owner at BEST WESTERN PLUS Sovereign Hotel, responded to this review
25 April 2013

I am sorry to hear you were not 100% satisfied with your past stay. As you mentioned, our guests continuously applaud the experience we provide at the Best Western Plus. I am confident my personal elucidations will convince you to return to our hotel. I assure you we will provide a pleasurable hotel experience. More

Southern NH
Top Contributor
200 reviews 200 reviews
88 hotel reviews
Reviews in 78 cities Reviews in 78 cities
155 helpful votes 155 helpful votes
1 of 5 stars Reviewed 16 April 2013

The hotel is dated, the rooms are musty and the service is terrible. Came into the hotel to find the girl at the front desk texting on her phone. During the check in process she kept talking to another employee rather than giving her undivided attention to her guest, me. Checked into the room and found it to be musty... More

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See 5 more reviews by Hawaiiantraveler66 for Keene
KTBESTWESTERN, Owner at BEST WESTERN PLUS Sovereign Hotel, responded to this review
23 April 2013

We appreciate your critical review and welcome criticism to assist us in creating the perfect hotel experience. Any stay at the Best Western Plus of Keene that is deemed unsatisfactory buy our guests will be given imperative compensation. We implore you to stay at our hotel upon your next visit to Keene, and we guarantee a wonderful hotel experience. More

Albany, New York
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 9 April 2013

Keene, NH doesn't have many options for a traveler that needs to stay within a government per diem allowance, but Best Western is one of them. This hotel had 2 floors and no elevators. The 2nd floor corridors were not contiguous like the first floor, so if you go up the wrong staircase, you won't get to your room unless... More

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KTBESTWESTERN, Owner at BEST WESTERN PLUS Sovereign Hotel, responded to this review
29 April 2013

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More

 
 
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Additional Information about BEST WESTERN PLUS Sovereign Hotel

Also Known As:
Best Western Keene
Keene Best Western
Address: 401 Winchester St, Keene, NH 03431
Phone Number:
Region: United States > New Hampshire > Keene
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 6 hotels in Keene
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Fully renovated hotel with beautiful on-site Waxy O'Connors restaurant. ... more   less 
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BEST WESTERN PLUS Sovereign Hotel
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