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Red Jacket Mountain View Resort


Hotel class 3.0 of 5
2251 White Mountain Highway, Route 16, North Conway, NH 03860
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Reviews you can trust

50% Recommend
3.5 of 5 stars 8 reviews
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2 of 5 stars
anorthcott   1 contribution
new hampshire
16 Mar 2010 | Trip type: Family New

Stayed 3 nights at The Grand Hotel and one night at Red Jacket (had to stay at Red Jacket because I made that reservation first and if you try and cancel too close to check in date they keep 1 night deposit. FYI, they don't do that at the Grand Hotel). Red Jacket charged kids for breakfast, kids eat free... more

Management response from
wows, General Manager

Dear Valued Guest, Thank you for being our guest! We are sorry that we were unable to meet your expectations. We take great pride in what we have to offer here at the Red Jacket Mountain View Resort and Indoor Water Park and there are times we are unable match those expectations of our guests although we strive to exceed...

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3 of 5 stars
dhineman   10 contributions
Maine
28 Feb 2010 | Trip type: Business, Family

We recently stayed at Red Jacket MV Resort for business & leisure. The resort was very clean, but as other reviewers noted, the pillows are of lower quality, but still suitable. My husband knew this in advance and took his. The towels were worn which was surprising. We have never stayed at any other place that had worn towels! We... more

Management response from
wows, General Manager

Dear Valued Guest, Thank you for being our guest! We appreciate you making us aware of our pillows and towels as we continually try to replace inventory to make our guest stay more pleasurable. We try to police our hallways and keep control of the noise levels within our resort at all times, but of course that does not always...

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4 of 5 stars
HomebodyNh   4 contributions
NH
22 Feb 2010 | Trip type: Family

We just returned from a night at the Red Jacket. The kids loved the waterpark! Our room was nice and clean. The linens and pillows weren't the best but not bad. We had the dinner buffet and the breakfast buffet in the hotel restaurant. Both meals were surprisingly good. We paid 289.00 a night for our room, which included 4... more

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3 of 5 stars
happyperson_10   1 contribution
new hampshire
19 Feb 2010 | Trip type: Family

It's funny to me folks are calling it a "very nice" hotel. Usually that price range gives you more fashionable decor, cleaner feel, better food, waaaay better service, and decent quality linens & PILLOWS. The kids had a BALL at the water park, and location is certainly convenient, but, for example, our room had a designated smoking area just outside... more

Management response from
wows, General Manager

Dear Valued Guest, Thank you for being our guest! We are sorry that we were unable to meet your expectations and certainly want to apologize particularly for the guest service you encountered. We can't control some aspects of our resort, but the one area that we always strive to exceed our guest expectations is with guest service. Please feel free...

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4 of 5 stars
bmom70   2 contributions
maine
18 Feb 2010 | Trip type: Family

Nice hotel, excellent for kids, we stayed one nite during school vacation just so the kids could go to the indoor waterpark. Though it was very pricey, the room was nice, clean, only complaint was the tub did not drain properly and you would be standing in water while showering. The staff was excellent, they had childrens activities, a nice... more

Management response from
wows, General Manager

Dear Valued Guest, Thank you for being our guest! We are so pleased that you and yours enjoyed your stay here at the Red Jacket Mountain View Resort and Indoor Water Park! We would also like to apologize for the tub issue and fortunately it didn't slow you down. We try to respond to every guest call and hopefully we...

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2 of 5 stars
lovetotravelandread   1 contribution
New hampshire
8 Feb 2010 | Trip type: Couples

The red jacket is a beautiful hotel. The staff was excellent. But I would not go back there. It is for a people with kids. Everything for kids. There was no escape. It cost a small fortune to stay! Pool .... cost extra. Even the wave pool. It would be waves for 10 min on and 10 min off. But... more

Management response from
wows, General Manager

Dear Valued Guest, Thank you for being our guest! My apologies that we were not able to offer more amenities that fit to your liking. The resort can have a strong family friendly atmosphere with the Kahuna Laguna and Aloha Arcade, but we always strive to fulfill all of our guests needs and sorry we could not achieve this during...

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2 of 5 stars
jking76   1 contribution
RI
18 Jan 2010 | Trip type: Family
1
person found this review helpful

Just got back from 2 nights @ the red jacket in north conway. Took advantage of the SNEWY package and paid approx $400/night which was for a townhouse, admission for the family to the waterpark and breakfast daily. The townhomes are very outdated and had a very sparse feel. The resort was sold out for the weekend and so both... more

Management response from
wows, General Manager

Dear Valued Guest, Thank you for being our guest! We are very sorry that the room accommodations did not meet your expectations and apologize that you had to experience a noise situation. We try our hardest to keep all noise levels to a minimum at all times and especially during the late hours, although sometimes that still is not enough....

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5 of 5 stars
SacoFamily2   4 contributions
Saco, ME
8 Jan 2010 | Trip type: Business, Friends getaway

Think of kids having the best time EVER at the indoor water park: Kahuna Laguna... an extremely atttentative staff & a Best Western TOTALLY disguised as a VERY NICE Hilton/Marriott, etc...SERIOUSLY:). We've had 3 visits here (in 1 & 1/2 yrs); kids & friends still rave about it. We had 11 people here one day (NOT during ski season) &... more

Management response from
wows, General Manager

Dear Guest, Thank you for being our guest! We are very enthused and appreciative of your kind words about our resort and the Kahuna Laguna Indoor Water Park as this is exactly the experience we strive for with every guest! We try to make it a memorable experience for both kid's and parents alike with family activities, great dining options...

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Red Jacket Mountain View Resort Also Known As

  • Best Western North Conway
  • Red Jacket North Conway
  • North Conway Best Western
Address: 2251 White Mountain Highway, Route 16, North Conway, NH 03860