We stayed at this hotel as part of a wedding package. The front desk was accommodating, We were disappointed that after the wedding, not only our room but some friends who were also staying at the hotel had to have their entry card re-keyed. Also, we were unable to find an ice machine that worked after going to 3 floors....
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This is a very nice Hilton branded hotel in Northern NJ, just south of Hackensack (Bergen County), convenient to major shopping centers in Paramus and a short ride to Manhattan. The room was spotless and well furnished. We had our small dog with us so we opted for extra room a suite offers, and we were upgraded to the Duchess...
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I always stay at hiltons and this one was not the quality I expect. Nothing horrible but long lines at the front desk, staff not very friendly, rooms a little shabby, food so so. Would not stay again
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Dear Zoeboaat:
Thank you for your loyalty to Hilton. I am sorry your recent stay with us wasn’t satisfactory. Your feedback is valuable and I have shared it with the appropriate department heads.
Our goal is your satisfaction and with that in mind if your future travels have you back in our area I would like the opportunity to show...
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My wife and I stayed for 3 days. The hotel was clean and the room was very clean with a view of NY skyline from the 11th floor. The breakfast was a nice addition when our group decided to eat at the hotel. The staff was very friendly and polite. Modern flat screen television and the USA Today complimentary newspaper...
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Dear Florida Weekender:
Truly appreciate you taking the time to post your experience and acknowledging the pleasant stay you had with us. I will share your comments with the hotel team. They enjoy this type of positive feedback and recognition. They do work hard to meet and exceed expectations.
I’m glad you experienced all those things we like about our...
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DATES/NIGHTS: 08/31/11 – 09/03/11 - 4 Nights
OVERALL: HORRIBLE!! Not only would I never stay here again I actually checked out early and moved to another hotel because of the treatment I received. To start, I have saved in my profile that I need that have some form of mini-refrigerator in my room because I travel with medication. And as...
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Dear MNChurch:
Thank you for your feedback from your September 2011 stay. While I am naturally disappointed that you did not have a positive stay, I am thankful you found the view from the city side of the hotel enjoyable and that they were clean and comfortable.
I am sorry that it took additional time for the hotel to completely...
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My wife and i chose this hotel beacause we had to go to a convention in Ny city, but we did not want to pay NY hotel prices. " We definately chose a good one." The hotel breakfast staff is extremely polite and gracious. Everyone is extremely attenentive and efficient, Especially a hansome server name Elvin. Elvin along with everyone...
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Very nice employees, they put customers first!! Keep up the good work and I will come back on my next visit to Hilton Hasbrouck Heights.
Very fast, quick, outstanding service!!
Thanks again,
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Decent Hilton property with recent renovations. Frequently stay in the area for work and checked this out vs other Hilton properties due to recent changes in upgrade benefits for Diamond HHonors status, i.e. including potential suite upgrades. Unfortunately even though on the afternoon of checkin the website was pushing guaranteed upgrades for points for a junior suite or 1 BR...
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Dear 190trav:
Thank you for recognizing the hotel condition and room upgrades now available to our Diamond HHonors members.
We are excited about the new benefits for Diamond and Gold HHonors members that go live this week. I do apologize for not being able to honor your Diamond upgrade options. Without knowing all the details and circumstances of your reservation...
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Our son had his wedding the day after Thanksgiving. This caused us to have family Thanksgiving dinner at the Hilton. We always host this dinner @ our house, so we didn't have very high expectations
We had the dinner for 12 and it was excellent. Service was great and two complimentary bottles of champagne were offered to our son for...
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Dear Ron V:
I am happy to hear that we made your Thanksgiving celebration enjoyable even though you were away from home. The BISTRO SIX FIVE ZERO team do love to serve and entertain.
Congratulations on your son’s wedding and I hope that we see you during a future anniversary celebration.
All the best,
Craig Williams
General Manager
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I must say that my experience staying at the Hilton Hasbrouck Heights was delightful. I travel often for work, and have stayed in many different hotels. Hilton Hasbrouck was clean, inviting and the staff was friendly and efficient. I would recommend it to anyone!
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