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All 8 Mahwah hotels »

DoubleTree by Hilton Hotel Mahwah

3.5 of 5
180 Route 17 South, Mahwah, NJ 07430
Hotel amenities
DoubleTree by Hilton Hotel Mahwah
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52 traveller photos
Ranked #7 of 8 hotels in Mahwah
3.5 of 5 stars 64 Reviews
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64 reviews from our community

    Trip type
Traveller rating
    14
    15
    22
    10
    3
Date Rating
Joaness
Parsippany, NJ
2 reviews
2 helpful votes
“Great place to stay”
4 of 5 stars Reviewed 20 February 2012 NEW

This is a great hotel; for me, it's close to my weekend employment. The only drawback is no free breakfast, but I would take the comfort and cleanliness over free food any day. More

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chemdesables
Monza, Italy
Contributor
19 reviews
6 helpful votes
“great service”
4 of 5 stars Reviewed 20 February 2012 NEW

This is the second time I've been here. The welcome was great in both situations: all people from the hotel showed a happy smile and a really appreciated courtesy and willingness to help. The last room I've been at was very very quiet as it was at the back considering the the hotel is right on Route 17 (great parking... More

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dtl5512
1 review
2 helpful votes
“Great customer service”
5 of 5 stars Reviewed 23 January 2012
2
people found this review helpful

The doubletree has excellent staff that are very friendly. Newly renovated lobby and great atmosphere at the bar / restauraunt. More

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Maryann Dawson, Director of Sales at DoubleTree by Hilton Hotel Mahwah, responded to this review
25 January 2012

Dear Guest, Thank you for taking the time to write a review about your most recent stay. Customer service is our number one priority and I am glad you enjoyed our service. We are very excited about our updated lobby and renovations. They will definitely create a better experience for everyone. Thank you again and we hope you choose to... More

ARealFussyTraveller
London, United Kingdom
Reviewer
5 reviews
3 helpful votes
“Car broken into. Awoken at 645am by police”
1 of 5 stars Reviewed 21 January 2012
2
people found this review helpful

This hotel is a very basic motel style . Long corridors. You have to park at the rear and enter back doors. I was awoken at 645am by the front desk telling me the police were looking for me. They did not want to tell me till I came down. Obviously i was shocked and worried for the worse. They... More

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hilsman
usa
Senior Reviewer
10 reviews
12 helpful votes
“I Will Return Very Nice Staff”
5 of 5 stars Reviewed 21 January 2012
2
people found this review helpful

I have stayed here before I find that while some of the comments in these reviews are not giving credit to the excellent service I have recieved each time I have stayed there. The same smiling faces that greeted me last year were there on the desk when I returned and they remebered me by name Why the rooms are... More

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Maryann Dawson, Director of Sales at DoubleTree by Hilton Hotel Mahwah, responded to this review
23 January 2012

Dear Guest, Thank you for your business and thank you for taking the time to write a review about our hotel. We are happy that you had pleasant experiences in the past. Your continued patronage means a lot to us and we look forward to seeing you in the future when your travel plans bring you back to Mahwah, NJ.... More

Annie A
Vancouver, Canada
1 review
1 helpful vote
“Pick another hotel”
1 of 5 stars Reviewed 14 January 2012
1
person found this review helpful

first of all, they need to train their front desk staff better. They were NOT helpful, they did not explain the amenities. Next, housekeeping needs improvements too. We found HAIR in our bathroom. And they really should renovate their bathrooms, everything seems to be clogged. Everything else in the room was fine, bed seemed clean and comfy, just that the... More

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Maryann Dawson, Director of Sales at DoubleTree by Hilton Hotel Mahwah, responded to this review
23 January 2012

Dear Guest, Thank you for taking the time to write a review about your recent stay. I apologize that you were not completely satisfied and will review your comments with our managament team. Please feel free to contact me direct to discuss the specifics of your experience, as I would be happy to assist. Thank you again and we hope... More

rpascarella
1 review
2 helpful votes
“They treat you like family!”
5 of 5 stars Reviewed 20 December 2011
2
people found this review helpful

Great rooms, great food. Easy in and out for parking at no charge. The facilty is a great value for the price in New Jersey. More

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Maryann Dawson, Director of Sales at DoubleTree by Hilton Hotel Mahwah, responded to this review
28 December 2011

Dear Guest, Thank you so much for your comments, I will be sure to share them with our team! It is always a pleasure having you and if you ever need anything during your stays in Mahwah just let us know. Sincerely, Maryann More

honestyisthebest
Brooklyn, New York
Senior Reviewer
10 reviews
12 helpful votes
“Double Tree stands behind their name!!! HIGHLY RECOMMEND!”
5 of 5 stars Reviewed 13 December 2011
2
people found this review helpful

my second stay at the Doubletree was in September (labor day weekend) and based on my first positive experience I went back. turns out my second stay was horrific due to one of the staff members. I contacted corporate offices and they went above and beyond to resolve what had happened. I had made a decision not to stay at... More

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Maryann Dawson, Director of Sales at DoubleTree by Hilton Hotel Mahwah, responded to this review
15 December 2011

Dear Guest, Thank you for allowing us to rectify your past experience concerns and we are thrilled your faith in us has been restored! Lynnette is a very valued management team member at our property and your comments will be shared with her and senior management to recognize her for her superior customer service. Thank you for your business and... More

nicolas s
Albany, New York
1 review
2 helpful votes
“Front desk scam”
2 of 5 stars Reviewed 12 December 2011
2
people found this review helpful

The Hotel was nice, but frontdesk operations need to be looked into back in August I was offered a discount if i paid cash the hold thing sounds a little shady. Sounds like Shifke scam. More

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Maryann Dawson, Director of Sales at DoubleTree by Hilton Hotel Mahwah, responded to this review
28 December 2011

Dear Guest, Thank you for your comments, we appreciate your business. As mentioned in my previous private email correspondance too you, I would welcome the opportunity to discuss your comments in more detail. It is not our policy to offer discounts for cash paying customers and with more details from you we could look into this matter. Thank you again... More

Sarah H
Mahwah, New Jersey
1 review
“FYI - PriceLine customers - Cannot order breakfast to go - Must Order Over Priced Room Service?”
3 of 5 stars Reviewed 13 November 2011

Tried to order breakfast to P/U - they say not a possibility. Have to comply w/ buffet at $14 which is limited if you wish to take out. (theysay you must sit in) Room Service is $13 for an Omelette (Guessing -$5 more than menu price) to have them bring it to your room. In the past; I have ordered... More

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Maryann Dawson, Director of Sales at DoubleTree by Hilton Hotel Mahwah, responded to this review
1 December 2011

Dear Guest, Thank you for your review. I am sorry you were not satisfied with the restaurant services we provided you. The service issues you had was nothing related to the fact that you are a Priceline customer, all of our guests regardless of how they book their travel are important to us. I will be sure to discuss your... More

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DoubleTree by Hilton Hotel Mahwah Also Known As

  • Doubletree Mahwah
  • Mahwah Doubletree
Address: 180 Route 17 South, Mahwah, NJ 07430

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DoubleTree by Hilton Hotel Mahwah
180 Route 17 South
Mahwah, NJ 07430
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