I fancied a change from the Marriott Saddle Brook which is my usual overnight stay in this part of NJ so tried this one. Frankly I'd be ok staying there again but wouldn't choose to do so in the foreseable future. This is not because of any major functional things but just because the hotel needs a refit and is... More

Overall the hotel was very good although one night at 3:00 am the phone rang with no answer. It rang again just after I had drifted back to sleep and again no answer the third ring the front desk girl, Jennifer, asked if we could turn down the TV. As I don't watch TV while I sleep there was nothing... More

I've stayed as several Crown Plaza hotels and have to warn you that this hotel is not typical. It is an older building and the rooms haven't been updated. The hotel staff is very kind but make a lot of mistakes with the invoice and special requests (although the only special request I had was a refrigerator... three weeks before... More

We chose this hotel because it is near to Woodbury Premium Outlet and also NYC. Check-in was efficient and fast, given a complimentary goodie bag (due to our Platinum Priority Club status), and we were given an upgraded room along the quiet "arm" of the hotel. The beds were really great, nice pillows and very clean bathroom. Great location, we... More

We chose this hotel because of its close proximity to NYC. It was close to good restaurants and excellent shopping. The staff was so helpful in making sure our trip was a success, they offerred suggestions on parking in the city ($12) for the DAY!! The only reason I didnt rate this 5 stars is because (1) the parking is... More

We have been staying here at least once per month since Spring 2011. While the physical plant is a little dated, the customer service and attention makes you forget the other details. I find the staff incredibly helpful, courteous, and always have a smile and greeting. Being a Priority Club member always helps, but we have seen them treat everyone... More

Had an early morning meeting that brought me to Paramus. The Hotel is quiet and clean--good for business travel. I checked in late at night and checked out early. They were quick to acknowledge my platinum status and were friendly and helpful at the front desk. The upgraded room was nice--especially the bathroom. Bed was very comfortable. No complaints. More

Stayed here for one night in transit from PA to JFK. Hotel really has a motel type feel with multiple entrances and exits to the cars. Staff were very helpful. Rooms are tired and old, on the smallish side, but was clean and the bed was very comfortable. Very very long corridors and no elevator. It did the job, but... More

I suppose having been to a Westin the day before I was a little spoiled but I thought the room seemed tired. Comfortable enough but the small things were not as I would expect. The iron was hopeless (I was on a business trip and need to iron my shirts before meetings/dinner) and the ironing board wobbled so much that... More