At arrival I was met by a terribly rude lady Joanne or something like that. She acted like I was a bother to her from the moment I walked in. When I complained to her about my room not having been cleaned she didnt even apologize and gave me an issue to give me another room.She said that because I...
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I arrived at about midnight and the check in process was quick and simple. The front desk girl Jessica was very sweet and gave me thorough instructions about catching the bus into manhattan. The hotel itself was clean and I felt very comfortable in my room. I was put in one of the renovated rooms on the first floor. I...
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I stayed here in mid jan., and the hotel met my expectations but the customer service level was excellet . I was supposed to be have a renovated room but i was reserved for a standard room .The front desk girl jessica apologized and gave me a nice room .Then i couldnt figure out how to work in the room...
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Nicole, thank you so much for reviewing the Red Roof Inn Secaucus. I'm so glad to hear that your found us to have great customer service. I am so sorry to hear you didn't get the renovated room you expected. Soon all of our rooms will be completed and I hope you will come by to check them out. I...
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I would like to say that it feels great when things turn around just because a person knows what customer service stands for. The lady at the front desk Joanna was so nice and patience with me even thought I wasn't as pleasant with her when I had a minor issue in my room,I was tired and aggravated from the...
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Thank you for staying with us and telling us about your experience at the Red Roof Inn Secaucus. It is so great to hear that Joanna not only helped solve your minor problem, but helped to make you feel more at ease after your long day. We are very proud to have Joanna on our team. We appreciate your kind...
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The room was nice and clean. We had reception problem with the remote control, i called the front desk, Explain and Loiry sweet young lady came and gave us a remote that worked fine. i was so amazed, I saw her with towels, she was going to another room they requested x's towels. and she was the front desk a...
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Mr & Mrs Russ, Thank you so much for staying with us and taking the time to share your experience at the Red Roof Inn Secaucus. We appreciate your compliments of our front desk staff, especially Loiry. She really knows the area and cares about the comfort of our guests. We look for employees who will help to make our...
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Kinda disappointed!!! I didn't like the area. For some reason, I felt unconfortable. The beds were extremely uncomfortable!! We didn't have any washcloths! Only towels. The blow dryer didn't work! It wasnt a comfortable stay!
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Thank you for taking the time to tell us about your experience at the Secaucus Red Roof Inn. I am sorry to hear that you didn't like the surrounding area. Being located near Route 3 and the New Jersey Turnpike is convenient, with a few small eateries and business right across the street. It may not be the prettiest view,...
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this hotel has lots of good, one of things i like is it was easy to go to NYC. Also the room's where nice and clean, the front desk answer me with all my questions i requested, Loiry the front desk was so helpful with dinning, tours, she does know how to get to elite places. I thank her also...
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I appreciate you taking your valuable time to share your recent experience at the Red Roof Inn Secaucus. It's great to know that Loiry is here to help guide our guests around the local area and into New York City. We take pride in ensuring our guests are comfortable and making the most of their visit to the area. Thanks...
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Hotel's cleanliness was descent. I've been to better hotels but I have to say that Orlando from the front desk made it worthwhile. He was very friendly and courteous and made sure he accomodated my needs during my stay. Although I've been to many other hotels, this is the best customer I've recieven in a long time!
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Thanks for reviewing the Red Roof Inn Secaucus. We appreciate you taking the time to tell us about the great customer service you received, especially from Orlando. I thank you for the cleanliness feedback and can assure you we are addressing this with the entire staff to ensure that we are presenting to our guests the best product we can...
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Everything was great,Location to go to nyc,easy to take the bus to time square.My room was really nice and very clean,housekeeping gave us service everyday,maintenance guys were nice and helpful.Joanna was a sweetheart and very helpful with EVERYTHING like directions and suggestions on what to do,where to go eat and shop,even when she was busy she made us feel like...
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Thank you so much for taking the time to write a review for the Secaucus Red Roof Inn. I'm pleased to hear you enjoyed your stay. It's wonderful to hear that all departments worked together to ensure you had an extraordinary experience. Thank you so much for acknowledging the efforts of my team. We greatly appreciate it.
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First the good: The property is well located, with a great view of the stadium and Hackensack river. It is near the train station and bus stop for easy access to NYC. It is actually quiet & picturesque. There is a great wine outlet across the street, a Wendy's across the street, a Subway Sandwiches, and a workout place. There...
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Thank you so much for taking the time to give us a review. We appreciate valuable feedback such as this as we use it to improve our guests’ experience. I have to agree, we have a great location and many travelers are nicely surprised when they stay with us since we are so close to NYC and our views are...
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