Stayed at the hotel due to work being done at Home. The staff were very helpful and made us feel comfortable. the lobby needs a little work.
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- Best Western Gallup
- Gallup Best Western

Stayed at the hotel due to work being done at Home. The staff were very helpful and made us feel comfortable. the lobby needs a little work.
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I stopped here on a cross country trip. I arrived on a Sunday at around 7:30pm. The hotel is fine, not the Ritz, but just fine. The room was big, there was some noise, like they were repairing a window when I arrived, but it was done by the time I came back from a crumby dinner, but that is...
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we are truck drivers we are in motels all over the us. our truck broke down we went to three hotels and no one was very nice to us.. then we found there motel and these people were so good to us treated us like family... even made me warm homemade cookies and they were good... we were there for...
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Staff was fiendly, room was ok. Trains were noisy all nite long, breakfast was very basic, same stuff appears to on offer everywhere in the US? There was no booklet in room for services, perhaps management had changed recently and things were still in flux? Went there for the pool but never tried it. Ended up wishing we would have...
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We came to the hotel earlier than the check in time but management got us a room ready right away. the train is unavoidable as it appears all the hotels in gallup are located on the railroad track, but the desk clerk assigned us a room towards the back of the hotel so we did not hear the train. The...
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Thank you for taking the time and letting us know how we are doing we do appreciate. I will be sure to pass on to our staff what a good job they did!
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We got in late and tired, and were delighted with the warm and friendly welcome we recieved form the night manager - offering things like keeping the pool open late for us so we could relax, and making us feel like our custom mattered. The room was perfectly adequate for the price, the only downside being the previously metioned sparse...
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Thank you for taking the time and letting us know how we are doing. We take service very seriously, and are happy that we were able to assist you! We appreciate your business and invite you to stop in the next time you are in our area.
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Stayed here 2 nights while driving Route 66. The room was comfortable enough, perhaps a little snug. We were lucky enough to have a second floor room with a balcony. Only about 5 or 6 units are like that. We enjoyed watching the sunset from there while having our evening cocktails. This place is really popular with families, and the...
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Thank you for taking time to write a review of our property we certainly hope to accomodate you again if you are ever in the gallup area!
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One of the most disappointing hotels I ever stayed at. Low quality property, very poor service, zero respect for guests and (surprise, surprise!) exceedingly dishonest and rude management. There were no clean towels in the room when we arrived, and no toiletries, not even soap. The breakfast selection was appallingly poor: no eggs, no oatmeal or pastries, only two choices...
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Thank you for pinpointing your disappointment with our breakfast. We listened to our guests and have recently upgraded the presentation and the number of items to over 20 with fresh whole fruits, waffles, four bread choices, fresh juice choices, yogurts, hard boiled eggs and much more. We purchased the appropriate serving containers for foods that require temperature control and I...
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Really enjoyed my stay. The room was quiet, large, clean and well appointed, the WiFi was fast, and the night manager was personable and made an excellent impression. The place was in sharp contrast to the dismal neighboring motel just to the left. The breakfast selections were numerous and good.
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The opinions you wrote about your recent stay at Red Rock Inn are very much appreciated. I will make sure our team members know that you were pleased with their “excellent” service and that our night manager made a good impression. I’m also pleased that our accommodations met your expectations. We’ll keep trying to do our best. Thank you, valuable...
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This is a family run small business. The town is full of large chain hotels, but this is one of the few run by a family that actually lives on the property, sends their kids to college and works hard for their money. I've stayed with them for years and seen the hotel go through a BW franchise to the...
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Thank you for taking time to write such a warm and welcome review of your history with our hotel. Of most importance, on your next visit I’m looking forward to personally thanking you for your support and the business you’ve given us for many years.
Falgoon Patel,
General Manager
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