A very pleasant staff focused on customer service. You can tell it's an older hotel, that they've tried to spruce up. You can smell the pool chemicals in some of the hallways. The cheeseburger was ok for dinner, although the "medium well" burger was pink/red in the middle. More

We stayed here for a wedding in mid January. Our family took about ten rooms and we were treated quite nicely. Our room smelled smoky ; I think previous customers broke a few rules . I thought the rooms were chilly, but the extra blankets supplied took care of that. There was a woman named Becky in the dining room... More

The hotel is really showing it's age and it might work for low budget travelers but we found it to be below our expectations. The pool was open but unheated for our entire stay. The DoubleTree across the street seems a better option. More

My wife and I had to drive her parents to the Syracuse Airport to catch a plane to Florida, The plane left at 0530 hrs. so we thought we would just hang out at the airport and get a room the next night. Our plans changed when we hit a snow storm of the century and had to find a... More

My family and I were driving to DC just after Christmas to spend New Years Eve prior to boarding a cruise ship in Baltimore. We left Ottawa a day earlier than planned to avoid potential weather issues. We left Ottawa at 2pm and on the 401 looked up hotels in Syracuse on the trustee iPhone 4. We found this hotel... More

Best hotel ever except a know it all maintnence kid named ken..eww hes creepy More

As a frequent guest of the hotel over the past decade, the recently completed renovation has transformed the property into a viable alternative to recently-built, higher priced hotels with fewer amentities and cheaper construction and older hotels that have not made the needed capital investments to be competitive in the Syracuse marketplace. During my recent stay during Christmas, I was... More

We booked via Priceline.com and we were happy with the discount price as we just needed a place to sleep for the night. The room was clean, comfortable and quiet. The bed comfortable. The complimentary buffet breakfast did not overcome my desire for Cracker Barrlel as it was limited and not fresh. The hotel did the job; a good night... More

The room are not newly renovated, the heating system doesn't work, generally very disappointed. More