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The Best Western Plus-Carrier Circle

3.0 of 5
6555 Old Collamer Rd. S., East Syracuse, NY 13057 (Formerly The Carrier Circle Hotel)
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Ranked #9 of 15 hotels in East Syracuse
3.5 of 5 stars 66 Reviews
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66 reviews from our community

    Trip type
Traveller rating
    12
    27
    9
    12
    6
Date Rating
JulieCInveraryOn
Inverary On
Reviewer
4 reviews
2 helpful votes
4 of 5 stars Reviewed 8 February 2012
1
person found this review helpful

This is an older hotel that has been recently renovated. The rooms are very nice and the beds are very comfortable. Great free hot breakfast. Nice indoor pool and hot tub.Lots of restaurants in walking distance. More

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Zinni49
Rochester, New York
Senior Contributor
23 reviews
4 helpful votes
4 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

A very pleasant staff focused on customer service. You can tell it's an older hotel, that they've tried to spruce up. You can smell the pool chemicals in some of the hallways. The cheeseburger was ok for dinner, although the "medium well" burger was pink/red in the middle. More

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Jennifer Czarniewicz, Manager at The Best Western Plus-Carrier Circle, responded to this review
1 February 2012

Thank you very much for taking the time to share this with your fellow travelers. We hope to see you again soon! More

nurphy
Vermont
Reviewer
3 reviews
4 of 5 stars Reviewed 30 January 2012

We stayed here for a wedding in mid January. Our family took about ten rooms and we were treated quite nicely. Our room smelled smoky ; I think previous customers broke a few rules . I thought the rooms were chilly, but the extra blankets supplied took care of that. There was a woman named Becky in the dining room... More

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Jennifer Czarniewicz, Manager at The Best Western Plus-Carrier Circle, responded to this review
1 February 2012

Thank you for taking the time to let us know, as well as anyone reading our on-line reviews, what a positive experience you had while you were here. Our entire staff enjoyed having you and I let Becci know personally how she made your stay that much more enjoyable. More

thousandislands2
nny
Senior Reviewer
9 reviews
10 helpful votes
2 of 5 stars Reviewed 30 January 2012

The hotel is really showing it's age and it might work for low budget travelers but we found it to be below our expectations. The pool was open but unheated for our entire stay. The DoubleTree across the street seems a better option. More

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Jennifer Czarniewicz, Manager at The Best Western Plus-Carrier Circle, responded to this review
31 January 2012

I am truly sorry to hear that you had a less than satisfying experience while staying at our hotel and I would like to apologize for not exceeding your expectations. We appreciate ALL of the feedback we receive from our guests. While it's our goal to make sure every guest is satisfied, this lets us know how we are doing... More

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My wife and I had to drive her parents to the Syracuse Airport to catch a plane to Florida, The plane left at 0530 hrs. so we thought we would just hang out at the airport and get a room the next night. Our plans changed when we hit a snow storm of the century and had to find a... More

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Irwin_Vroom_Family
Ottawa, Canada
Contributor
15 reviews
10 helpful votes
4 of 5 stars Reviewed 11 January 2012

My family and I were driving to DC just after Christmas to spend New Years Eve prior to boarding a cruise ship in Baltimore. We left Ottawa a day earlier than planned to avoid potential weather issues. We left Ottawa at 2pm and on the 401 looked up hotels in Syracuse on the trustee iPhone 4. We found this hotel... More

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nina3205
1 review
5 of 5 stars Reviewed 8 January 2012

Best hotel ever except a know it all maintnence kid named ken..eww hes creepy More

Was this review helpful? Yes
Roger Doty, General Manager at The Best Western Plus-Carrier Circle, responded to this review
24 January 2012

I want to thank you for taking the time to survey our hotel. I truly appreciate your candid response and assure you any issues will be addressed. Should you ever have any issues in the future while staying with us, please feel free to contact me directly, I would welcome the opportunity to resolve any concerns personally. More

Carl W
Skaneateles, NY
Senior Reviewer
8 reviews
5 helpful votes
5 of 5 stars Reviewed 3 January 2012
2
people found this review helpful

As a frequent guest of the hotel over the past decade, the recently completed renovation has transformed the property into a viable alternative to recently-built, higher priced hotels with fewer amentities and cheaper construction and older hotels that have not made the needed capital investments to be competitive in the Syracuse marketplace. During my recent stay during Christmas, I was... More

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Jennifer Czarniewicz, Manager at The Best Western Plus-Carrier Circle, responded to this review
26 January 2012

Thank you for taking the time to fill out a survey regarding your recent stay with us. It means a lot to hear that you continued to stay during the renovations and can appreciate the work we've done. We appreciate your loyalty and look forward to your next visit! More

Jason C
Ottawa
Senior Contributor
39 reviews
15 helpful votes
3 of 5 stars Reviewed 28 November 2011

We booked via Priceline.com and we were happy with the discount price as we just needed a place to sleep for the night. The room was clean, comfortable and quiet. The bed comfortable. The complimentary buffet breakfast did not overcome my desire for Cracker Barrlel as it was limited and not fresh. The hotel did the job; a good night... More

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ejkiup
Harrisburg, Pennsylvania
2 reviews
2 of 5 stars Reviewed 28 November 2011

The room are not newly renovated, the heating system doesn't work, generally very disappointed. More

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Jennifer Czarniewicz, Manager at The Best Western Plus-Carrier Circle, responded to this review
7 December 2011

Thank you for taking the time to write an on-line review. With the exception of the bathtubs, which we are currently addressing, our rooms are completely renovated. The Best Western Plus is an older hotel and the renovations produced amazing results. I am sorry you felt we did not provide you with the quality you deserved. We appreciate your honesty... More

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The Best Western Plus-Carrier Circle Also Known As

  • Holiday Inn East Syracuse
  • East Syracuse Holiday Inn
Address: 6555 Old Collamer Rd. S., East Syracuse, NY 13057 (Formerly The Carrier Circle Hotel)

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The Best Western Plus-Carrier Circle
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