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All 8 Henrietta hotels »

Days Inn Rochester Thruway/Henrietta

2.0 of 5
4853 West Henrietta Road, Route 15, Henrietta, NY 14467
Hotel amenities
Ranked #7 of 8 hotels in Henrietta
2.0 of 5 stars 59 Reviews
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59 reviews from our community

    Trip type
Traveller rating
    0
    8
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Date Rating
Necator N
Keflavik, Iceland
Senior Reviewer
9 reviews
2 helpful votes
4 of 5 stars Reviewed 19 January 2012

Good place. I paid $42 (incl. taxes) in mid-January 2012. There are some seedy, filthy and smoke-filled motels in the area that charged over $50 on the same day. My only complaint with the place were a few dingy spots in the shower - but minimal, really, it wasn't extremely gross or anything. The room and the bed were very... More

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Kim R
Williamsburg, Virginia
2 reviews
1 of 5 stars Reviewed 11 January 2012

As a solo female traveler, did not feel safe at this hotel. It looked like a setting for a horror movie. Shortly after settling into my room a strange neon light began reflecting on the wall. Pulled back the curtains to find a police car in the parking lot. Not sure what was going on but they were there for... More

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emhaynes89
Clarksville, Tennessee
1 review
1 of 5 stars Reviewed 16 November 2011

Avoid at all costs! My husband and I booked a room here this summer on our way back to Ohio from the Finger Lakes. We wanted to stop over to Niagara Falls the next morning and then make our way back to Ohio. It looks run down, and the little bar attached to it doesn't look any better. When we... More

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Ankur Patel, Public Relations Manager at Days Inn Rochester Thruway/Henrietta, responded to this review
7 December 2011

I'm sorry for the inconvenience that you have experienced with your stay at our hotel. Every complaint for bed bugs that we receive is logged, and the very next day we call our pest control service and have the room and adjacent rooms treated. We also have regular monthly treatments for bed bugs to prevent these incidents in all the... More

Sdccowen
1 review
1 of 5 stars Reviewed 5 November 2011

When you pull into the parking lot it looks abandoned. Not one car in the parking lot. Dark. Scary. The bar looks like an old abandoned saloon both inside and out. The pod we stayed in smelled like chlorine. The room was extremely old. No upkeep had been done since it was built. The inside door had the cover ripped... More

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Andrew Patel, Front Office Manager at Days Inn Rochester Thruway/Henrietta, responded to this review
21 December 2011

It's sad to hear that your stay with us was met with complications. I understand your frustration at the situation, but I would like to inform you that as of November 1st, the property has changed management. As part of the new management we have begun renovations. We hope that you will give us another chance, under this new management,... More

CBlades25
Elizabeth City, North Carolina
1 review
1 of 5 stars Reviewed 10 October 2011

The first room he gave us behind the door there was alot of mold behind the door and in the parking lot right outside the room there was a used condom on the floor. The second room we received smelt like an old basement and you could smell mold once again. The room just seemed dirty i went and bought... More

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george418
cornwall England
1 review
2 of 5 stars Reviewed 25 September 2011

Our first room was very dirty and the bin in the bathroom still had the last persons rubbish in it. The bed did not look as if it was made for new guest and had lots of big cobwebs all over the ceiling.The next room we got buy with but the bathroom was in poor repair and dirty and my... More

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bbcompent1
Owings Mills, Maryland
Senior Reviewer
8 reviews
1 helpful vote
3 of 5 stars Reviewed 15 September 2011

We stayed here as we were visiting overnight. My wife is in a friend's wedding and it fit the bill for being in a pinch. Not a romantic hotel room, just average. Everything in the room was obviously older and could have used replacing. More

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crystal abeel, Manager at Days Inn Rochester Thruway/Henrietta, responded to this review
21 September 2011

I would like to thank you for taking the time to write about your experience at the Days Inn Rochester. Feedback such as yours helps us to continue to provide excellent service to all our guests. We hope that if your ever in the need of accomodations in the area in the future that you would consider letting us accomodate... More

LisaInVancouver
Vancouver, Washington
Senior Reviewer
6 reviews
4 helpful votes
3 of 5 stars Reviewed 2 September 2011
1
person found this review helpful

Staff was extremely friendly and helpful. The breakfast was grade A+. All the usual continental fare, plus waffles and scrambled eggs and sausage! No bed bugs. Clean and a fairly comfortable bed. Rooms are small, but have toiletries, dryer, iron & board, coffee and a well working AC unit. However, our room security lock was broken and the decor is... More

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crystal abeel, Manager at Days Inn Rochester Thruway/Henrietta, responded to this review
21 September 2011

I would like to take the time to thank you for writing about your stay at the Days Inn Rochester. Feedback such as your helps us in continuing to provide outsttanding customer seervice to all our guests. I am pleased to hear that your stay was a pleasant one and hope to have the opportunity to accomodate you in the... More

Maggiet1946
Toronto, Canada
Top Contributor
55 reviews
16 helpful votes
3 of 5 stars Reviewed 1 August 2011

Upon arrival the girl at the front desk was friendly and accomodating. The room was pretty clean and comfortable although on the small side. The king size bed was comfortable but should have had king size pillows, not the small ones provided. The room contained all the usual extras, shampoo and hair dryer and such, and had a pretty good... More

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crystal abeel, Manager at Days Inn Rochester Thruway/Henrietta, responded to this review
21 September 2011

I am pleased to hear that your recent stay at the Days Inn Rochester was a pleasant one.Feedback such as yours helps us to continue to provide excellent service to all our guests. I hope that in the future we again have the opportunity to provide you with a comfortable place to stay. More

pmc1969
Buffalo, New York
1 review
1 of 5 stars Reviewed 29 July 2011

asked to look at two rooms before checking in, easy decision to not stay at this run down hotel ..they were good about not charging for canceling no argument from them ..think they know it needs some serious updates and cleaning..walked across the street to the red roof (upgrade compared to this place) More

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crystal abeel, Manager at Days Inn Rochester Thruway/Henrietta, responded to this review
21 September 2011

I am sorry to hear that your recent experience at the Days Inn Rochester was anything less than perfect. Feedback such as your allows us to address and correct any and all issues to make staying with us a pleasurable experiece. We would love another opportunity to accomodate you in the future. Thank You. More

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Days Inn Rochester Thruway/Henrietta Also Known As

  • Rochester Thruway Days Inn
  • Henrietta Days Inn
Address: 4853 West Henrietta Road, Route 15, Henrietta, NY 14467

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