Having just spent a 7 night stay at this hotel (my first trip to The Gambia), I feel that it does not warrant it's alleged 5* status. It may have the Sheraton label but it lacks the finesse and comfort usually attributed to this international name. I am led to believe it is no more than 5 years old, but...
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We spent a lovely, relaxing week at the Sheraton at the end of January/early February. We were initially worried by some of the bad reviews we had read - forget it - the hotel is excellent value for money, the staff are extremely friendly and the location on a beautiful stretch of unspoilt beach is wonderful. If you want to...
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Dear ThejacksOne,
Thank you very much for your recent review of your vacation residence, us the Sheraton Gambia Hotel Resort and Spa.
It makes me very proud; to see that the entire team of the hotel was able to deliver a comfortable and enjoyable stay during your week in the country.
Thank you very much for all your comment, which...
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We have just come back from a 1 week Winter Sun break at the Brufut Sheraton - all inclusive.
The setting is lovely - right on a beautiful beach of white sand which stretches either side as far as you can see, kept scrupulously clean by the hotel staff and overseen by security.
The service was excellent - all the...
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Dear Wabbitt,
Thank you so much for your recent comments on Sheraton Gambia Hotel Resort & Spa and for such an honest review.
I think you did hit the nail on the head and exactly described the situation, which I do strongly believe will help a lot all the Trip Advisor viewers in their decision before travailing to West Africa....
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This is one of many visits to the Gambia and our 2nd stay at the Sheraton. We noticed a difference to the 1st time we stayed but put this down to wear and tear. On our arrival our room was not the one we had booked, we complained but due to the time of night we arrived we had to...
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Dear Graham, Nicola and Davina,
Good to read such impressive review on the Sheraton Gambia Hotel Resort & Spa!
I can see that all of you did prepare for this vacation and clearly, you did enjoy it.
Constructive explanations and suggestions are very good and even we as operators can pick some valid points which will improve our services.
Thank...
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Having spent 7 days in February on an All Inclusive stay in the Hotel I was a little disappointed with the Holiday. The reason for taking the break was R&R with maybe a couple of trips. On this point the Break was 5*. Though for 3 days we had dust clouds (you could not blame the Hotel for this) it...
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Dear RichardA,
Thank you very much for your review and I am truly sorry that you did catch the Harmattan time.
A short R&R should be relaxing and a good portion of sun makes everybody smile.
This Year we do have some issues with that, therefore the pool, which is not heated, appeared very cold and unfortunately we aren’t able...
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Hotel a little way out from Sen Strip but every thing eles excellant value for your money, had a wonderful week only down side pool was cold. Take no notice of the stupid gripes some people have if you want 5* Holidays pay 5* price's and don't go to a 3rd world country.Had a wonderful stay with our family. Thank...
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Dear Godrica,,
Thank you very much to you for staying with us and your kind words shared among the Trip advisor community.
It was nice to see that you did enjoy your time at the Sheraton Gambia Resort & Spa and we would like to say thank you very much for your valid feedback which motivates all of us a...
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4 of us stayed at the sheratan from 24jan 2012 for 10 nights, it was our 6th visit, the hotel has its own beach and the pool looks like it joins the sea, beautiful..... you do need a taxi to get to go anywhere but these are easy to get from the hotel grounds at very good prices. the beach...
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Dear KateJ,
Thank you very much for your recent review. Good to hear that you did experienced a good time and services and please be assured that all you comments are valued learning opportunities for the entire team, especially with space for improvement and here we would like to thank you once again for that.
Kind greeting towards KENT,
Marc...
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We have just returned from a weeks stay all inclusive at The Sheraton Gambia.
We enjoyed our holiday very much however we would not return to this hotel .
If you are planning on staying here please please do not pay the brochure price (try get late deal)
good points
secluded setting
plenty of choice for food
plenty of sunbeds...
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This was our second trip to the Sheraton in Gambia & it didn't disappoint. The location is perfect & the rooms clean & spacious. The food was outstanding & the restaurant / bar staff wonderful. They all make a real effort to talk to you & even remember your names. The enthusiasm & jolly smiles of these people are second...
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Reviewed 10 February 2011
Dear GillBrighton,
We do appreciate your recent review on your second stay at the Sheraton Gambia Hotel Resort & Spa. Nice, clear and crisp description, which make every couple do understand, here is the place to chill and relax.
It makes me particularly very happy that you did mention my staff being ready to rectify any issues as they come....
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Hotel could do with refurb. in some areas.2 Oldies (bird watchers) had agreat 3 weeks.The breakfasts are excellent even though they no longer squeeze fresh orange juice like last year omeletts etc made to order.Lunch & Dinner adequate food could be hotter but good selection and plenty for big eaters.This was an all inclusive Hol. with Thomas Cook and the...
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Dear RobertS,
Many thanks for your comments on you last stay with us. It was good to view all your comments provided, and your positive feedback shared among all hotel associates motivates a lot!
It is particularly good to see that you enjoyed our All-Inclusive package and the property and we do hope to welcome you in the near future...
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