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All 7 Serekunda hotels

Sheraton Gambia Hotel Resort & Spa

4.5 of 5
AU Hwy, Brufut Heights | PO Box 3311, Serekunda, Gambia
Hotel amenities
Sheraton Gambia Hotel Resort & Spa
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65%
Ranked #3 of 7 hotels in Serekunda
Most recent review
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555 reviews from our community

Traveller rating
    145
    199
    118
    54
    39
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Families
60
 
Couples
352
 
Solo
19
 
Business
30
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 11 June 2013 via mobile

Great for a place to relax and a pleasant beach close to the hotel. Restaurant was good with good service and variety of food. Would recommend all travellers use the safe as the porter took us to the wrong room and our key card worked to open both doors and we only discovered we were in the wrong room when... More

Was this review helpful? Yes 1
GM-Sheraton G, General Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review
14 June 2013

Dear AndyMPEngland, Thank you very much for sharing your response and view on Sheraton Gambia Hotel Resort & Spa. It’s fantastic to read that you did enjoyed the relaxing environment, our food and beverage offer and can recommend our service quality to future travellers. The entire team of Sheraton Gambia say thank you for that. We all do look forward... More

Weston-super-Mare, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 June 2013

We went with Gambia experience and had no complaints at all a top top holiday. This was our 2nd time in Gambia The good Hotel is very clean and food was very good. Staff are brilliant and really do go out of their way for you. They can be a little inconsistent in the morning,a few times we had no... More

Was this review helpful? Yes 4
GM-Sheraton G, General Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review
5 June 2013

Dear Martin C, Thank you very much for your recent review of Sheraton Gambia Hotel Resort & Spa. Great to see the detailed description, separating the good form the bad once, which is definitely very informative and will help future travellers, adjusting to the style and the Gambia itself. Fantastic to see that you recognized our way towards satisfaction and... More

Harrow
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 June 2013

My husband and I visited this hotel for the third year running,which in itself must be a reccommendation!! On arrival we were taken to a room that was occupied,but were then immeidately upgraded to another room! A lovely relaxing stay-plenty of sunshine and good food with plenty of choice-especially liiked this year fresh fruit at every meal. Staff who deserve... More

Was this review helpful? Yes 2
See 2 more reviews by JillandSteveW for Serekunda
GM-Sheraton G, General Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review
3 June 2013

Dear JillandSteveW, Thank you very much for your latest posting on Sheraton Gambia Hotel Resort & Spa and it fantastic to see returning guests sharing their comments and views, helping in further future improvements. We therefore acknowledge your suggestions and will reinstate the all-inclusive beverage offer at our Link@Sheraton with the upcoming new winter season. Once again, thank you very... More

London, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 24 May 2013

Just returned to the Uk after a two week break in The Gambia. I am not normally a person who writes reviews, but on this occasion I could not stop myself. This is our 2nd holiday to Sheraton Gambia, and I have to say, the quality of service from maintenance, cleaning, the pool guys, front of house, check in staff,... More

Was this review helpful? Yes 4
GM-Sheraton G, General Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review
28 May 2013

Dear IsobelP, We all thank you very much for your recent posting on Sheraton Gambia Hotel Resort & Spa. It is always great to see that we did meet guest expectations, but it makes all of us extremely proud to read that we exceeded them. It’s also fantastic that you recognized Christopher’s performance, pronouncing him again to one of our... More

Saransk, Mordovia, Russia
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 23 May 2013

I stayed there in the middle of march with business trip. The rooms are execellent, staff very friendly, but if you are not all inclusive, menu in restorant will not be reach. Hotel located very far from another hotels, so there are no another restorants or shops around the hotel. For me it wasn't good, because I had to pay... More

Was this review helpful? Yes 1
GM-Sheraton G, General Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review
28 May 2013

Dear Redel, Great to see your review on Sheraton Gambia Hotel Resort & Spa, especially from Russia, this is a new market for us. International guest do have different expectations, and we do work hard to ensure that we do exceeded them. Еще раз большое спасибо за ваш комментарий, и мы надеемся видеть вас снова. Cпасибо! Marc Wozniak / GM More

Colchester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 17 May 2013

This was my fifth visit to Gambia and fourth subsequent stay at Sheraton. I noticed how much improvement was made with a new manager in the past year. German efficiency and French chef: what else can you wish? This is a perfect retreat for those who is stressed and fed up with urban life. Hotel is situated in a very... More

Was this review helpful? Yes 4
GM-Sheraton G, General Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review
21 May 2013

Dear MarinaC, Thank you very much for you recent posting on Sheraton Gambia Hotel Resort @ Spa. I truly appreciate you fantastic comments on the German efficiency and Culinary French skills, leading to an impressive experience, but sincerely I must say thank you very much and well done to all our associates, being there at all the time, delivering an... More

Southampton, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 10 May 2013

This was our second time to The Gambia and felt this hotel was too quiet. The room was very nice but could do with new mattresses and repair to the balcony door locks. Overall the food was good but in the evening the standard was below par. Agree with others that all-inclusive guests should be able to drink inside in... More

Was this review helpful? Yes 1
GM-Sheraton G, General Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review
12 May 2013

Dear Johnangie25, Thank you very much for the posting on Sheraton Gambia Hotel experienced. Your brief review is definitely a constructive one, especially in regards to the entertainment and we should act on that and the same will apply to all-inclusive beverage service in the Lobby area as you do have a valid point and we are happy to learn... More

hamilton, scotland
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 30 April 2013

Recently visited the Sheraton Gambia, staying for a week on all inclusive basis in April. This was our first visit to the Gambia, and i would thoroughly recommend the sheraton. There are a number of mixed reivews on here; those writing poor reviews must have had an entirely different experience than us! We had no complaints at all. Whilst it... More

Was this review helpful? Yes 2
GM-Sheraton G, General Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review
6 May 2013

Dear Jduguid, Just great to see your recent posting on Sheraton Gambia Hotel Resort & Spa and we do thank you for that. Thank you also very much for recognizing the good food, room cleanness and our attentive and friendly staff. Have a great day! Marc Wozniak / GM More

London, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 27 April 2013

My daughter and myself took a week break at the end of March,and went to Gambia first time,and stayed in the Sheraton Gambia Hotel. Read lots reviews here before our trip, people say very different things. But I must admit that it was a perfect week. Nice hotel, beautiful beach,very relaxing atmosphere and very friendly staff. If you are looking... More

Was this review helpful? Yes 2
GM-Sheraton G, General Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review
6 May 2013

Dear Zhanna and Victoria, Thank you very much for your recent review of Sheraton Gambia Hotel Resort and Spa and all your empathy. Please be assured that we do all appreciate such feedback very much but also accept other opinions. I am very happy that our associates, the culinary offer and the location itself was enjoyable for you. See you... More

Sevenoaks, United Kingdom
1 review
4 of 5 stars Reviewed 24 April 2013

Our first time in The Gambia and therefore the Sheraton. Fully inclusive offered all we expected with friendly and helpful staff at all times. Plenty of food each day and as long as we considered the 'special dish of the meal', there was loads of choice. Chicken and lamb were generally poor quality compared to what we have here in... More

Was this review helpful? Yes
GM-Sheraton G, General Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review
6 May 2013

Dear LynH, Thank you very much for your recent posting on Sheraton Gambia Hotel Resort and Spa. Your kind comments are truly appreciated and we all are very happy to receive such recognition. Particularly Rama Toulie in reception, Marie in the restaurant, Yaya Badgie in the bar and Armstrong, your room cleaner, enjoyed your comments. It’s always great to see... More

 
 
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Additional Information about Sheraton Gambia Hotel Resort & Spa

Also Known As:
Sheraton Gambia Hotel Resort And Spa
Sheraton Gambia Hotel Serekunda
Sheraton Gambia Hotel
Sheraton Serekunda
Serekunda Sheraton
Sheraton Gambia Hotel Resort & Spa Serekunda
Address: AU Hwy, Brufut Heights | PO Box 3311, Serekunda, Gambia
Region: Gambia > Banjul Division > Serekunda
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotels in Serekunda
#2 On the Beach Hotels in Serekunda
#2 Luxury Hotels in Serekunda
Price Range: $
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Escape to Sheraton Gambia Hotel Resort & Spa, enjoy the tropical leisure, sand, sea and and the tranquillity of our spa. The unique, spectacular architecture, with its blocks of 186 guest rooms perched on two cliffs overlooking the Atlantic coastline, provides a serene environment. Tropical palm and baobab trees dotted along the immaculate landscape allow gentle Atlantic sea breezes to flow. Cozy guest rooms with private balconies offer unmasked sea views right from the comfort of your bed and the attractive all-inclusive concept surrounds your treat. ... more   less 
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