One female stuff in the front desk can not stop lying. she initially refused to apply the discount I have with the reason that the rate for the day I stayed was really high. After I checked on the best western website, I found they still had rooms available for the same rate I received ($79.99). Then I returned to... More

We stayed a total of 3 nights in the hotel. We had prior reservations for the last 2 nights in a king room. We called on our way to the hotel to book the un-expected night. We were told by Jessica on the phone and when we arrived on Thursday that the only room available was a double queen. When... More

Room : Hugh 2 Queen size (enough for 2 people / bed) beds, nice & clean room (inclu. bathroom - no shower gel but tiny bath soap !), where small fridge is also inside the hotel room as well; plus tiny coffee maker (I personally don't like it since there's no coffee maker jar, but you need to use their... More

My family was on vacation over the May24 weekend and we stayed at the Best Western. This was our first time at BW and we really loved the overall experience. We will be staying at this BW location each and everytime we come back to Niagara Falls, NY. We have to send a special thank you to Robyn, the lady... More

We spent a night there 10 yrs ago, and swore qwe would never go but we returned last week very hesitantly, and found a recently well-renovated, modern and clean hotel. . The staff was very pleasant, and helpful. The included breakfast was varied, mostly hot and quite good. This will be the only hotel in the Niagara/Buffalo area we will... More

my daughter had an immediate allergic reaction to the towels so we had to spend $90 on linens for the stay-compensated by $10 off, poor lighting, bad water pressure, dirty heating unit, outlets not working

I was there for 2 nights. The room and bath room are clean and comfortable. They have a considerably large pool. The breakfast was good and the dining hall spacious. On the day I was checking out I was prepared to have break fast in the airport since I was leaving early morning by 630am since the hotel notification showed... More

The hotel was pleasant enough. Our room was way in the back so pretty quiet. Internet was sketchy, off & on. Pool however was wonderful being salt based. Staff friendly, helpful & when we head back this way we would probably stay there again.