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BEST WESTERN Summit Inn

2.0 of 5
9500 Niagara Falls Boulevard, Niagara Falls, NY 14304-4909
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BEST WESTERN Summit Inn
Ranked #3 of 48 hotels in Niagara Falls
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185 reviews from our community

    Trip type
Traveller rating
    54
    67
    40
    9
    15
Date Rating
1 review
5 of 5 stars Reviewed 25 May 2013 NEW

Stayed for two nights. The hotel was nice and clean. Our room was clean. Staff was very nice. It is about a 15 min drive from the falls but for the price you can't beat that. The pool was nice and warm, although my kids said it tasted like salt water, it was clean and good sized..... wish there was... More

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Toronto, Canada
1 review
2 of 5 stars Reviewed 24 May 2013 NEW

One female stuff in the front desk can not stop lying. she initially refused to apply the discount I have with the reason that the rate for the day I stayed was really high. After I checked on the best western website, I found they still had rooms available for the same rate I received ($79.99). Then I returned to... More

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5 of 5 stars Reviewed 23 May 2013 NEW

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Review collected in partnership with Best Western

Hickory, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 20 May 2013 NEW via mobile

We stayed a total of 3 nights in the hotel. We had prior reservations for the last 2 nights in a king room. We called on our way to the hotel to book the un-expected night. We were told by Jessica on the phone and when we arrived on Thursday that the only room available was a double queen. When... More

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BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
23 May 2013

Thank you very much for your review! I apologize for the inconveniences you faced while you were here. I will speak to my staff about proper procedures regarding room moves. I hope that you will stay with us again and receive a discounted rate for your room. Please let me know if you would like to visit again. Sincerely, Kristina... More

Scarborough, Canada
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 20 May 2013 NEW

Room : Hugh 2 Queen size (enough for 2 people / bed) beds, nice & clean room (inclu. bathroom - no shower gel but tiny bath soap !), where small fridge is also inside the hotel room as well; plus tiny coffee maker (I personally don't like it since there's no coffee maker jar, but you need to use their... More

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See 3 more reviews by MADLOVE1974 for Niagara Falls
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
23 May 2013

Thank you very much for your review! I apologize that you were unable to do an early check in. We have been incredibly busy the past two weeks and have been unable to accommodate every early check in. I hope that you will stay with us again! We are planning to install an elevator in the fall hopefully so it... More

Toronto, Canada
1 review
4 of 5 stars Reviewed 20 May 2013 NEW

My family was on vacation over the May24 weekend and we stayed at the Best Western. This was our first time at BW and we really loved the overall experience. We will be staying at this BW location each and everytime we come back to Niagara Falls, NY. We have to send a special thank you to Robyn, the lady... More

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BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
23 May 2013

Thank you very much for recognizing Robin in your review! I know she will be very happy to know that your son is doing better. Sincerely, Kristina Baird Front Office Manager More

Wasaga Beach, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 17 May 2013

We spent a night there 10 yrs ago, and swore qwe would never go but we returned last week very hesitantly, and found a recently well-renovated, modern and clean hotel. . The staff was very pleasant, and helpful. The included breakfast was varied, mostly hot and quite good. This will be the only hotel in the Niagara/Buffalo area we will... More

Was this review helpful? Yes 1
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
19 May 2013

Thank you very much for your review! The owners of this property purchased it in 2007 and have been remodeling it ever since. I am really happy that you gave us another chance and were pleased. We hope to see you again! Sincerely, Kristina Baird Front Office Manager More

Cortland, New York, Usa
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 17 May 2013

my daughter had an immediate allergic reaction to the towels so we had to spend $90 on linens for the stay-compensated by $10 off, poor lighting, bad water pressure, dirty heating unit, outlets not working

Was this review helpful? Yes 1

Review collected in partnership with Best Western

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
19 May 2013

I apologize that your daughter had an allergic reaction to the towels, we have never had an occurrence like this before. I am wondering if she is allergic to industrial laundry detergents and not the towels. Most hotels use the same detergent we do, I hope that this does not happen to her again! I believe the outlet that you... More

Visakhapatnam, India
Senior Contributor
47 reviews 47 reviews
20 hotel reviews
Reviews in 29 cities Reviews in 29 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 16 May 2013

I was there for 2 nights. The room and bath room are clean and comfortable. They have a considerably large pool. The breakfast was good and the dining hall spacious. On the day I was checking out I was prepared to have break fast in the airport since I was leaving early morning by 630am since the hotel notification showed... More

Was this review helpful? Yes 2
See 2 more reviews by atluris for Niagara Falls
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
19 May 2013

Thank you very much for your kind review! We hope to see you again! Sincerely, Kristina Baird Front Office Manager More

Toronto, Ontario, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 13 May 2013

The hotel was pleasant enough. Our room was way in the back so pretty quiet. Internet was sketchy, off & on. Pool however was wonderful being salt based. Staff friendly, helpful & when we head back this way we would probably stay there again.

Was this review helpful? Yes 1

Review collected in partnership with Best Western

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
16 May 2013

Thank you very much for your review. I apologize that the wireless internet was not working well for you. Would you mind calling the hotel and letting me know which room you were in so that I can identify the wireless router which needs attention? We hope to see you again! Sincerely, Kristina Baird Front Office Manager More

 
 
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Additional Information about BEST WESTERN Summit Inn

Also Known As:
Best Western Summit Hotel Niagara Falls
Best Western Summit Inn Niagara Falls
Best Western Niagara Falls
Best Western Summit Hotel
Address: 9500 Niagara Falls Boulevard, Niagara Falls, NY 14304-4909
Phone Number:
Region: United States > New York > Niagara Falls
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Swimming Pool
Hotel Style:
#3 Business Hotels in Niagara Falls
#4 Best Value Hotels in Niagara Falls
#5 Family Hotels in Niagara Falls
Price Range: $
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
Modern - Heart of shopping district; US Route 62; 5 mi to Falls. ... more   less 
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BEST WESTERN Summit Inn
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