Everyone was so pleasant and helpful. Great rate. Room (and bathroom) was very clean...even extra towels. Easily adjusted temperature kept me comfortable all night. Didn't get to use the pool. AMAZING view Breakfast was average. Coffee was very good. Restaurant shares the same parking lot. Great food. Comfortable atmosphere.

Overall I think this is a very decent place to stay. I happened to get a bad room at the end of hall by stairwell and for some reason the doors would slam instead of closing slowly and softly. So when the workers arrived or would be cleaning up the doors were slamming incessantly. Breakfast was decent, gym was spacious... More

however, we wont be back. Stale smoke WREAKED everywhere. Yes, I had a non-smoking room. We stayed in 201 and it was good size. Hot tub was okay. Floors were very unkept throughout. My daughter's bed had some sort of "yuk" on the comforter, we tore that off in a hurry. Bed was comfy. I'd recommend that you stay on... More

I like HIE because they typically have clean rooms, good rates, and so on. This one is no different. Very easy to get to off of I-90 in Rensselaer. The room is humongous. However, walking to it, I was struck in the hallway by the smell of stale smoke. Maybe all the rooms aren't smoke-free. That's bad if true. The... More

I was a bit disappointed in this particular Holiday Inn. When I initially entered to check-in, the desk clerk was on the phone with her Supervisor, and ignored me for at least 4 minutes. I would have expected at the very least an acknowledgement, and perhaps putting an employee to employee conversation 'on hold' to attend to a Customer. Didn't... More

I stay in Holiday Inn expresses all the time for the good value for a decent and clean room. It didnt live up to these standards The woman at the front desk was nice and helpful, but being the only one working makes it so sometimes you just have to wait when she gets pulled away. The shower and bathroom... More

Decent hotel. A little pricey for the suite based on the quality. Free breakfast was okay, but not special. Wound stay again, but take the least expensive room. It appears you are 15 to 20 minutes from malls and nice restaurants.

I am a regular fan & customer of Holiday Inn Express brand hotels and this hotel is fine but not the best. The location is great for one night of you are passing through or working in the area. Although I slept ok, I do think the beds need to be upgraded, they don't meet the Holiday Inn Express standard.... More

They need some managing of the property here. The hot tub was out of service, the breakfast a joke because they were out of everything and were slow to refill, and they never did get the pancake machine working. The room was fine, with a nice "skyline" view in the far distance. We had a pleasant front desk check in... More