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Holiday Inn Express Rochester

2.5 of 5
2835 Monroe Ave, Rochester, NY 14618
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Holiday Inn Express Rochester
Ranked #32 of 39 hotels in Rochester
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73 reviews from our community

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Traveller rating
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Date Rating
Council Bluffs, Iowa, United States
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 8 May 2013

I stayed here while on business at the request of a client in Rochester. I was not too sure what to expect, but the hotel ended up being better than expected. The staff are very good and welcoming. The bedroom was plain but clean. An OK breakfast was included. No business center but they did have a computer to print... More

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GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review
10 May 2013

KathyEP, I am glad that our location fit your needs during your travel to Rochester. I hope that we will find you back at our location on your next pass through. Brian Ugorek General Manager More

Seattle
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 10 April 2013

Stayed in a mini suite here on our way back to Washington. Had to sign up (free) for something or other to get the best price but it was an okay price for the room. It's a bit older but was clean and the front counter person was nice. We woke up too late to eat the free breakfast (continental)... More

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GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review
12 April 2013

alg77, We are glad that you found our location to stay at and that we meet your needs for you stop over on your way home. I hope you find yourself in Rochester again and stop back for the night. Thank you for taking the time to give us a review on your experience with us. Brian Ugorek General Manager More

Montreal, Canada
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 13 March 2013

PROS: Friendly staff+++ Location is great for shopping Good breakfast Coffee available at all times CONS: Small washroom, no counter space Ants in my room Hard to get on the roadlane because of the traffic Could smell bacon etc in my room coming from the lobby Old furnishing Could hear the squeaking floor from upstairs TV remote is non-friendly user

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Poughkeepsie, New York, United States
1 review
4 of 5 stars Reviewed 5 March 2013

What a way to start a morning. With a smile. Just a simple smile from a warm and friendly morning crew, Lisa & Juan not only made my breakfast but made my day. The extra effort some people put in pays off more then they sometimes realize. If we all just tried a little more to smile to a stranger,... More

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Toronto
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 19 January 2013

We stayed at the holiday inn express jan 18/19, 2013 for the CAN AM volleyball tournament. The staff was very friendly. Room clean. Lobby was spacious with lots of tables so that the team ate pizza and played cards in the lobby. Breakfast was available from 6:30-10 each morning with everything from a pancake machine, bacon, toast, yoghurt, etc. it... More

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GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review
21 January 2013

Jjwtoronto, Thank you for giving us a response of your team trip to Rochester for the tournament. I am glad that our location and amenities worked well for your team. I hope to see you again next year for the tournament. Brian Ugorek General Manager More

Spring Valley, New York
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 13 January 2013

We stayed here to participate in a family party in Brighton, and it was fine. The front desk staff were very helpful, and the hotel is smack in the middle of great shopping, including Wegman's, which is a must for getting in-room munchies. A complaint (at the risk of giving TMI), is that my daughter had a surprise need for... More

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GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review
15 January 2013

Cynthia K, Thank you for taking the time to give us a review of your stay. I am glad that our location worked well for your party in Brighton. I hope next time you come to our area you will choose to stay with us again. Thank You, Brian Ugorek General Manager More

Bronx, New York
1 review
5 of 5 stars Reviewed 3 December 2012

The staff make this hotel a great place to stay. Their warm welcome is greatly appreciated after a long travel. Heather is very personable and attentive as are other staff as well. The breakfast is set up well and clean and fresh. The fitness room is a nice addition. The nearby restaurants make the environment easy to meet your needs.

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GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review
6 December 2012

annetteh828, Thank you for taking the time to give us a review of your experience with us. I am happy to know that you enjoyed your stay and that Heather was helpful for you. I will be sure to give Heather recognition for her great effort. I hope next time you are in Rochester you will stay with us again.... More

Washington DC, District of Columbia
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 of 5 stars Reviewed 30 November 2012

After some Thanksgiving drama with a sibling that over-imbibed, I found myself & my son without a place to stay. I came rolling in after midnight and handed over my card without even asking how much it was going to set me back. Fortunately, the room was relatively clean. The toilet did look like it had been wiped down with... More

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GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review
3 December 2012

Onsafari c, Thank you for taking the time to give us a review of your recent stay. I am glad that we were able to get you into a room so that you would have some place to go. I hope you visit us again when you are in town with family. Brian Ugorek General Manager More

McLean, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 5 November 2012

This hotel was not what I expected. The hotel comprises of 2 buildings (one next to a fast food type restaurant). Although the bed was decent, the rest of the room was a bit gross. The carpet was all patched up and the bathroom was outdated. We stayed there a total of two nights. On the first day we noticed... More

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GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review
8 November 2012

travelgal22102, I am sorry to hear that your recent stay was not up to standards. I will definitely investigate the conditions you described and see that they are corrected or improved. We are in the process of getting carpets replaced and working on doing some renovations throughout the building to give a fresh look. I know that there is never... More

Mobile, Alabama
Top Contributor
81 reviews 81 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 3 October 2012

Have stayed here 4 times and each time seems a little worse. The rooms are getting a little more worn, the breakfast seems a little skimpier, and this last stay the Priority Club "amenity" was a bottle of water from Costco and a 50-cent package of crackers. I know lodging is a tough business and the economy is bad (perennially... More

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See 3 more reviews by dlafky for Rochester
GMHIEMonroe, General Manager at Holiday Inn Express Rochester, responded to this review
8 October 2012

dlafky, I am sorry to hear that your recent stay was not up to standards. I will definitely investigate the conditions you described and see that they are corrected or improved. I know that there is never an excuse for providing a guest such as you with anything less than the perfect experience. I am sorry that we were not... More

 
 
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Additional Information about Holiday Inn Express Rochester

Also Known As:
Holiday Inn Express Rochester Hotel Rochester
Holiday Inn Express Rochester Hotel
Holiday Inn Rochester
Rochester Holiday Inn
Rochester Holiday Inn Express
Address: 2835 Monroe Ave, Rochester, NY 14618
Phone Number:
Region: United States > New York > Finger Lakes > Rochester
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Wheelchair access
Hotel Style:
#17 Business Hotels in Rochester
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The Holiday Inn Express hotel in Rochester is conveniently located near major Interstates 590, 490 & 390 and the NYS Thruway I-90. We are just a short drive from the Greater Rochester Intl Airport as well as Nazareth, St. John Fisher, Rochester Institute of Technology, University of Rochester, and other universities in Rochester, NY. Our Complimentary hotel amenities include our Express Start Hot Breakfast each morning where you can relax and read the free weekday newspaper while enjoying our featured famous Cinnamon Buns and Pancake Machine, 24-hour Business Center, free fiber optic high-speed wired & wirelessInternet access, 32 inch LCD TV's with HD Programming, and Fitness Center. Here we go beyond to offer a level of service and comfort that is sure to exceed your expectations. ... more   less 
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Holiday Inn Express Rochester
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