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Radisson Hotel Rochester Riverside

3.5 of 5
120 East Main Street, Rochester, NY 14604
Hotel amenities
Radisson Hotel Rochester Riverside
Ranked #14 of 39 hotels in Rochester
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349 reviews from our community

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South Carolina
Top Contributor
51 reviews 51 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 20 May 2013 NEW

Had the opportunity to stay in both Rochester Radisson hotels in one weekend (long story!). Have to say that the Radisson Riverside in downtown Rochester is hands down the better stay. It is in a prime location right on the river, and a 5 minute walk from Dinosaur BBQ. The hotel was in very good shape. The lobby is welcoming,... More

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See 2 more reviews by FamilyFourPack for Rochester
Tampa
Top Contributor
56 reviews 56 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 19 May 2013 NEW

The staff is very friendly, helpful. The breakfast buffet is very good and decently priced, especially for a hotel. There is also a free (and very nice) grab-n-go option for travelers who need to leave before 6 a.m. before the regular breakfast starts. Rooms are good, comfortable beds, etc;, what you would expect of a hotel of this caliber. We... More

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See 5 more reviews by Andrea112Tampa for Rochester
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review
20 May 2013

Thank you for taking the time to share your experience at the Radisson Hotel Rochester Riverside with the Trip Advisor community. We are so pleased that you enjoyed your stay and found our staff friendly and helpful. I apologize for the parking challenges and expect wait times to improve with the implementation of our new parking system. Please contact me... More

Strongsville, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 18 May 2013 NEW

We made reservations at this hotel after being blocked out of others for RIT commencement weekend. We arrived at 10 pm after a 17 hour day only to learn that their garage didn't accept vehicles over 6ft. All the spaces outside the hotel were taken, leaving only one lane through. Forget the valet. There was a line of impatient traffic... More

Was this review helpful? Yes 2
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review
20 May 2013

Thank you for the feedback that you provided regarding your recent stay at our property. I apologize for the issues that you experienced and have addressed your concerns with our team. We appreciate your comments as it is through comments such as yours that we are able to improve our product and service. Since our goal is to ensure 100%... More

1 review
5 of 5 stars Reviewed 16 May 2013 NEW via mobile

Have been coming to Rochester for years to play in hockey tournaments. The Radisson Riverside takes great care of us. The staff aims to please and makes us feel at home. Looking forward to seeing you next year!!

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MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review
20 May 2013

We appreciate your recent comments that were posted on Trip Advisor! We are glad that you had a nice stay and enjoyed your experience. It is our goal to be positioned as the hotel of choice among our guests. We appreciate your loyalty and look forward to your next visit to Rochester. Safe Travels! More

Philadelphia, Pennsylvania
Top Contributor
62 reviews 62 reviews
62 hotel reviews
Reviews in 58 cities Reviews in 58 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 15 May 2013 NEW

The spaces in the parking garage are so small it's almost impossible to get out of your car not to mention safely pull in. Part of the roof on the third level was falling down. When I was pulling into the garage a woman informed me all the spaces were taken. When I asked her what she expected me to... More

Was this review helpful? Yes 1
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review
20 May 2013

Thank you for the feedback that you recently provided through Trip Advisor! I apologize for your dis-satisfaction with your experience. Although the number of parking spaces that we have available has been diminished, we have obtained additional off-site parking at the South Street Garage which is alos attached to our property via walkways. Since our goal is to ensure 100%... More

Harrisburg, Pennsylvania, United States
1 review
5 of 5 stars Reviewed 15 May 2013 NEW

Friendly concierge, good breakfast buffet, clean rooms, and upbeat hotel bartender Flo makes for a great experience. The location is close to downtown Rochester and withing walking distance of the Dinosaur BBQ which is also a big plus.

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MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review
20 May 2013

Thank you for the feedback that you recently provided through Trip Advisor! We are glad that your stay was enjoyable and our team was able to provide you with top notch service! Safe Travels! More

Harrisburg, Pennsylvania
1 review
5 of 5 stars Reviewed 15 May 2013 NEW

I went with my mens league hockey team and it was perfect. Located close to where we played and also to the night life. The staff was very easy to work with. Rooms are nice and the beds are comfy! Showers are nice as well and you have plenty of towels. The hotel has 4 elevators so there was not... More

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MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review
20 May 2013

Thank you for your recent Trip Advisor comments! We are so pleased that you found our staff friendly and accommodating and are glad that you enjoyed having Legends Sports Bar & Grille located conveniently just off of the lobby. We look forward to your next visit to Rochester and appreciate your loyalty! More

Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 15 May 2013 NEW

Stayed in this hotel Saturday evening due to an event we needed to attend at the University of Rochester. Overall we had a good stay....not fantastic, but good. On the positive side, the shuttle bus service was great. We were picked up at the airport, made a round trip from the hotel to the University, and left the hotel promptly... More

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MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review
20 May 2013

We appreciate your recent comments that were posted on Trip Advisor! I am glad that you found our Front Desk Staff helpful and friendly, but I apologize that your experience was not fantastic. I have addressed your concerns with our team and would request that you contact me directly the next time you travel to Rochester so that I may... More

Ottawa, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 14 May 2013

Even though the hotel is old, it was fairly newly renovated. Rooms are fresh and clean. Although we found that the ice machine and vending machine did not work on several floors, it was quite the task to find one that did :) There was some sort of large function at the hotel in the evening, and it resulted in... More

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MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review
20 May 2013

Thank you for your recent Trip Advisor comments! We appreciate your feedback and are glad that you enjoyed you r newly renovated guest rooms, but are disappointed that you were disturbed by some of our other guests. I apologize that our staff was not attentive in resolving your concerns and since our goal is to ensure 100% satisfaction, I would... More

Cleveland Heights, Ohio, United States
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed 12 May 2013

I had a 3 day 2 night stay at this hotel and it was great. I was in town for a show at the Geva Theater. When I arrived I was road weary from a 5 hour train ride and I had been awake since 4am. I was greeted by Sukh/Suhk ( I apologize for the mispelling ) who was... More

Was this review helpful? Yes
See 7 more reviews by JaNai W for Rochester
MichaelMarsch, General Manager at Radisson Hotel Rochester Riverside, responded to this review
14 May 2013

Thank you for the feedback that you provided regarding your recent stay at our property. We are so pleased that you enjoyed our friendly staff and outstanding customer service. I am very proud of the efforts of Sukh, Quong, Frankie, Lena, Israel, Brandon and the entire Radisson Team! I will be sure to share your comments with them! Safe travels! More

 
 
Radisson Hotel Rochester Riverside
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Additional Information about Radisson Hotel Rochester Riverside

Also Known As:
Clarion Hotel Rochester Riverside
Clarion Rochester
Rochester Clarion
Address: 120 East Main Street, Rochester, NY 14604
Region: United States > New York > Finger Lakes > Rochester
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotels in Rochester
#14 Family Hotels in Rochester
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Convenient downtown location central to all of Rochester's attractions and businesses. Newly renovated and rebranded, The Radisson Riverside Hotel Rochester offers Legends Bar and Grill onsite, fitness center, business center and free wifi ... more   less 
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Radisson Hotel Rochester Riverside
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